{"schemaVersion":"jobsearcher.job.v1","id":"456a600d97b7e9ac0ff744f0","url":"https://jobsearcher.com/jobs/456a600d97b7e9ac0ff744f0","canonicalUrl":"https://jobsearcher.com/jobs/456a600d97b7e9ac0ff744f0","title":"Technical Support Representative","description":"The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnoses while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.\nGeneral Responsibilities:\nProvides high-level of service and support to end-users over the phone and online:\nInteracts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.\nGathers customer’s information and determines issues by evaluating and analyzing the symptoms.\nDiagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues.\nOffers solutions where appropriate with the objective of retaining customers’ and clients.\nIdentifies and escalates priority issues per client specifications.\nProcesses and records call transactions.\nAdditional Duties:\nPerforms research for technical troubleshooting.\nPerforms customer follow-up as per department/company practice.\nFollows department policies & procedures.\nProject work, as assigned.\nQualifications:\n3+ years of recent, over-the-phone technical support experience – must have experience interacting with non-technical customers; solid communication skills; able to work in a fast-paced, high-stress environment; possess intermediate skills in MS Office; strong time management and multi-tasking skills; be able to work on-call.\nBy applying to this position, you agree to be contacted via email, phone, or text message. You may opt out at any time.\nJob Type: Full-time\nPay: $18.00 - $20.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\nMonday to Friday\nWeekends as needed\nExperience:\nTechnical support: 2 years (Preferred)\nWork Location: In person","company":"Cordfinancialservices","rawCompany":"cordfinancialservices","city":"Temple","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:11:45.751Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"The Technical Support Representative provides technical and network problem resolution to end-users (customers) by performing a question diagnoses while guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner in a 24/7 in-bound call center environment.\nGeneral Responsibilities:\nProvides high-level of service and support to end-users over the phone and online:\nInteracts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.\nGathers customer’s information and determines issues by evaluating and analyzing the symptoms.\nDiagnoses and resolves technical issues involving internet connectivity, software issues or hardware issues.\nOffers solutions where appropriate with the objective of retaining customers’ and clients.\nIdentifies and escalates priority issues per client specifications.\nProcesses and records call transactions.\nAdditional Duties:\nPerforms research for technical troubleshooting.\nPerforms customer follow-up as per department/company practice.\nFollows department policies & procedures.\nProject work, as assigned.\nQualifications:\n3+ years of recent, over-the-phone technical support experience – must have experience interacting with non-technical customers; solid communication skills; able to work in a fast-paced, high-stress environment; possess intermediate skills in MS Office; strong time management and multi-tasking skills; be able to work on-call.\nBy applying to this position, you agree to be contacted via email, phone, or text message. You may opt out at any time.\nJob Type: Full-time\nPay: $18.00 - $20.00 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\nMonday to Friday\nWeekends as needed\nExperience:\nTechnical support: 2 years (Preferred)\nWork Location: In person","datePosted":"2026-04-12T21:11:45.751Z","dateModified":"2026-04-12T21:11:45.751Z","hiringOrganization":{"@type":"Organization","name":"Cordfinancialservices","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Temple","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"456a600d97b7e9ac0ff744f0"},"url":"https://jobsearcher.com/jobs/456a600d97b7e9ac0ff744f0"}}