{"schemaVersion":"jobsearcher.job.v1","id":"45672cdeb3d707be874f0f90","url":"https://jobsearcher.com/jobs/45672cdeb3d707be874f0f90","canonicalUrl":"https://jobsearcher.com/jobs/45672cdeb3d707be874f0f90","title":"Application Support Analyst","description":"Role: Application Support Analyst\nLocation: New York, New York\nType: Full Time\nCompensation Range: $49,000 to $75,000\nCompany Description\ninnovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.\nUnique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.\nTeam Overview\nThe Engineering team is an engaged and innovative group of technologists that includes backend, frontend, full-stack, and data engineers. It is comprised of remote team members who are highly collaborative and committed to a culture of work/life balance and continual learning & development.\nQualifications\nRequired Skills And Qualifications\n3+ years of support experience, with at least 2 years working on supporting cloud-based applications in a client-facing environment\nSelf-motivated and action-driven with the ability to take initiative, execute and follow-through\nExperience in owning and taking responsibility for complex technical/functional escalations\nGood troubleshooting skills, with ability to solve challenging technical problems using various debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)\nExcellent written and verbal communication skills\nStrong attention to detail, extremely well-organized and able to deliver against multiple simultaneous tasks with excellence\nComfortable working in a fast-paced, start-up like environment\nPreferred Skills\nWould be a plus to have experience managing SSO platforms (Okta, Google IDP, Facebook etc.)\nExperience with databases and using SQL to query data\nSome background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.\nHands-on experience with online advertising technology and systems (Google, Amazon, Facebook, et.)\nResponsibilities\nPosition Overview:\nSeeking a motivated and dynamic client facing Applicaiton Support Analyst to join our technology team in NY office or remotely. In this role, you will be working on supporting multiple applications developed by Annalect Technology team, as well as off-the-shelf tools that we integrated into our ecosystem. As a support SME you will be responsible for managing and resolving Level 2 and 3 incidents, coordinating any Production bugs resolutions or outages with Product and DevOps teams This position would also be working closely with various internal and external stakeholders to identify gaps in the existing support model and engineer improvements to the existing processes to ensure highest level of customer satisfaction.\nKey Responsibilities:\nLearn the Annalect products and become a SME in product functionality with a deep understanding of the business logic of the tools\nManage Atlassian based ticketing system and provide necessary reports for internal and external stakeholders\nProvide exceptional customer experience while resolving Level 2 and 3 incidents and troubleshooting/diagnosing customer issues\nTroubleshoot and escalate incidents that cannot be resolved by Support team to the appropriate Engineering/Product team\nResponsible for improving and expanding internal and external knowledgebase for the supported products\nContribute to ongoing improvement of the team's processes, techniques, and solutions\nProvide technical guidance, training, and mentorship to the team\nPerks of Working\nCulture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance\nGenerous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.\nAs part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.\nCompensation Range: $49,000 to $70,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on\nrelevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living)\n. The Company reserves the right to modify this pay range at any time. For this role,\nBenefits include: health/vision/dental insurance, 401(k), Healthcare Flexible Spending Account, Dependence Care Flexible Spending Account, vacation, sick, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.\nReaffirms its commitment to the policy of Equal Employment Opportunity and to carrying out this policy at all of its offices. It shall be the policy to (1) recruit, select, hire, train, promote, pay, discipline and terminate employees in all job classifications without regard to age, race, color, creed, national origin, citizenship status, alienage, religion, sex, sexual orientation, marital status, veteran status, disability or any other basis upon which discrimination against or harassment of employees or applicants for employment is prohibited under any applicable federal, state or local equal opportunity employment laws and (2) ensure that all personnel actions are administered without discrimination in violation of applicable law.\nJob Types: Temporary, Contract, Full-time\nPay: $75,000.00 - $140,000.00 per year\nBenefits:\nPaid time off\nSchedule:\nMonday to Friday\nExperience:\nCloud architecture: 3 years (Preferred)\nApplication support: 3 years (Preferred)\nDebugging: 3 years (Preferred)\nCloud development: 3 years (Preferred)\nWork Location: Remote","company":"Coding Dojo","rawCompany":"coding dojo","city":"New York","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-06T11:37:55.105Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Analyst","description":"Role: Application Support Analyst\nLocation: New York, New York\nType: Full Time\nCompensation Range: $49,000 to $75,000\nCompany Description\ninnovators leverage data and technology to help clients across Omnicom build relationships that matter — whether that means fostering consumers’ trust in brands, building new experiences, or delivering advanced analytics where it’s most needed. Annalect is the driving force behind Omni, Omnicom’s unique open operating system, which works hand-in-hand with clients’ and partners’ data and tools, to orchestrate better marketing outcomes.\nUnique approach to data and technology – one that relies on transparency, neutrality, and interoperability – allows us to deliver purpose-built and scalable solutions that make data actionable. Our advanced teams of product leaders, data scientists, consultants, and engineers enable us to meet the business goals of our internal and external clients.\nTeam Overview\nThe Engineering team is an engaged and innovative group of technologists that includes backend, frontend, full-stack, and data engineers. It is comprised of remote team members who are highly collaborative and committed to a culture of work/life balance and continual learning & development.\nQualifications\nRequired Skills And Qualifications\n3+ years of support experience, with at least 2 years working on supporting cloud-based applications in a client-facing environment\nSelf-motivated and action-driven with the ability to take initiative, execute and follow-through\nExperience in owning and taking responsibility for complex technical/functional escalations\nGood troubleshooting skills, with ability to solve challenging technical problems using various debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)\nExcellent written and verbal communication skills\nStrong attention to detail, extremely well-organized and able to deliver against multiple simultaneous tasks with excellence\nComfortable working in a fast-paced, start-up like environment\nPreferred Skills\nWould be a plus to have experience managing SSO platforms (Okta, Google IDP, Facebook etc.)\nExperience with databases and using SQL to query data\nSome background/understanding of web analytics tool basics: tag, cookies, data attributes, data layer, variables.\nHands-on experience with online advertising technology and systems (Google, Amazon, Facebook, et.)\nResponsibilities\nPosition Overview:\nSeeking a motivated and dynamic client facing Applicaiton Support Analyst to join our technology team in NY office or remotely. In this role, you will be working on supporting multiple applications developed by Annalect Technology team, as well as off-the-shelf tools that we integrated into our ecosystem. As a support SME you will be responsible for managing and resolving Level 2 and 3 incidents, coordinating any Production bugs resolutions or outages with Product and DevOps teams This position would also be working closely with various internal and external stakeholders to identify gaps in the existing support model and engineer improvements to the existing processes to ensure highest level of customer satisfaction.\nKey Responsibilities:\nLearn the Annalect products and become a SME in product functionality with a deep understanding of the business logic of the tools\nManage Atlassian based ticketing system and provide necessary reports for internal and external stakeholders\nProvide exceptional customer experience while resolving Level 2 and 3 incidents and troubleshooting/diagnosing customer issues\nTroubleshoot and escalate incidents that cannot be resolved by Support team to the appropriate Engineering/Product team\nResponsible for improving and expanding internal and external knowledgebase for the supported products\nContribute to ongoing improvement of the team's processes, techniques, and solutions\nProvide technical guidance, training, and mentorship to the team\nPerks of Working\nCulture! We have an incredibly fun, collaborative environment that encourages engagement and work/life balance\nGenerous PTO that includes vacation days, personal days, a fantastic Summer Friday program and extended time off around the holiday season.\nAs part of Omnicom, we have the backing and resources of a global billion-dollar company, but also have the flexibility and pace of a “startup” - we move fast, break things, and innovate.\nCompensation Range: $49,000 to $70,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on\nrelevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living)\n. The Company reserves the right to modify this pay range at any time. For this role,\nBenefits include: health/vision/dental insurance, 401(k), Healthcare Flexible Spending Account, Dependence Care Flexible Spending Account, vacation, sick, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.\nReaffirms its commitment to the policy of Equal Employment Opportunity and to carrying out this policy at all of its offices. It shall be the policy to (1) recruit, select, hire, train, promote, pay, discipline and terminate employees in all job classifications without regard to age, race, color, creed, national origin, citizenship status, alienage, religion, sex, sexual orientation, marital status, veteran status, disability or any other basis upon which discrimination against or harassment of employees or applicants for employment is prohibited under any applicable federal, state or local equal opportunity employment laws and (2) ensure that all personnel actions are administered without discrimination in violation of applicable law.\nJob Types: Temporary, Contract, Full-time\nPay: $75,000.00 - $140,000.00 per year\nBenefits:\nPaid time off\nSchedule:\nMonday to Friday\nExperience:\nCloud architecture: 3 years (Preferred)\nApplication support: 3 years (Preferred)\nDebugging: 3 years (Preferred)\nCloud development: 3 years (Preferred)\nWork Location: Remote","datePosted":"2026-08-06T11:37:55.105Z","dateModified":"2026-08-06T11:37:55.105Z","hiringOrganization":{"@type":"Organization","name":"Coding Dojo","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"45672cdeb3d707be874f0f90"},"url":"https://jobsearcher.com/jobs/45672cdeb3d707be874f0f90"}}