{"schemaVersion":"jobsearcher.job.v1","id":"455779fea8bd9c999cf1db68","url":"https://jobsearcher.com/jobs/455779fea8bd9c999cf1db68","canonicalUrl":"https://jobsearcher.com/jobs/455779fea8bd9c999cf1db68","title":"Technical Account Manager","description":"Account ExecutiveYou'll own customer success post-sale. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.AEs own renewals and expansion. You own making the customer successful with the product.Account ManagementOwn post sales relationship as the main point of contact and technical advisorStrategize with AEs on upsells, renewals and expansionsRelationship building and executive alignment with our ChampionsConducting Quarterly Business Reviews with strategic customersBuild measurable customer success plansOnboarding & ImplementationLead technical onboarding for new enterprise customers, from initial setup through full integrationWork with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal toolingBuild repeatable onboarding playbooks, scripts, and automations that reduce time-to-valueTechnical TroubleshootingInvestigate and resolve integration, configuration, and compatibility issuesRespond to customer issues in dedicated Slack channelsUse logs and telemetry to identify root causes and document fixesEscalate to Engineering when needed and follow through to resolutionProduct EnablementRun discovery conversations to understand customer goals and use casesTranslate complex product capabilities into practical, developer-friendly guidanceConduct architecture reviews and security posture assessmentsDeliver workshops, office hours, and deep-dives that drive adoptionCustomer AdvocacyBring technical feedback and field intelligence back to Product and EngineeringSurface patterns that inform roadmap prioritiesContribute documentation and internal tooling to scale the Technical Success practiceWhat You'll Bring6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and successBackground in application security, DevSecOps, or open-source ecosystemsExperience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)Ability to read and reason about code (JavaScript, Python, TypeScript)Familiarity with APIs, webhooks, and SaaS integration patternsHands-on experience with Package ManagersComfort troubleshooting in production environments alongside engineering teamsClear written and verbal communication with developers, security practitioners, and executivesWillingness to travel for customer and company meetings as neededNice to HaveExperience with SCA, dependency management, or security scanning toolsContributions to open-source projectsTools You'll UseSlack, GitHub, Zendesk, Vitally, HubSpot, GrafanaOur Interview ProcessInformational call with someone from our Talent teamVirtual f2f with our Head of Customer EngineeringVirtual f2f with a peerPresentationFinal interview with our Founder & CEOReferencesDecisionWe know how important clarity is when looking for a new role, so we've put together a read-me about the Interview Process at Socket.Benefits:Market competitive salary bandsMeaningful equity programComprehensive health benefits for you and your family (99% coverage)Flexible time-off, holidays, and winter shutdown to rest & rechargePaid parental leaveRemote-first, with quarterly team off-sitesAt Socket, we:Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.Move with urgency and focus: We prioritize swift, decisive action.Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.","company":"Socket","rawCompany":"socket","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-11T04:27:53.842Z","occupations":[{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"},{"code":"41-4011.00","title":"Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-technical-and-scientific-products"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Account Manager","description":"Account ExecutiveYou'll own customer success post-sale. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break.This is a product-focused, technical role. You'll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You're also the front line for technical support. We don't have a separate support team. When something doesn't work as expected, you investigate.AEs own renewals and expansion. You own making the customer successful with the product.Account ManagementOwn post sales relationship as the main point of contact and technical advisorStrategize with AEs on upsells, renewals and expansionsRelationship building and executive alignment with our ChampionsConducting Quarterly Business Reviews with strategic customersBuild measurable customer success plansOnboarding & ImplementationLead technical onboarding for new enterprise customers, from initial setup through full integrationWork with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal toolingBuild repeatable onboarding playbooks, scripts, and automations that reduce time-to-valueTechnical TroubleshootingInvestigate and resolve integration, configuration, and compatibility issuesRespond to customer issues in dedicated Slack channelsUse logs and telemetry to identify root causes and document fixesEscalate to Engineering when needed and follow through to resolutionProduct EnablementRun discovery conversations to understand customer goals and use casesTranslate complex product capabilities into practical, developer-friendly guidanceConduct architecture reviews and security posture assessmentsDeliver workshops, office hours, and deep-dives that drive adoptionCustomer AdvocacyBring technical feedback and field intelligence back to Product and EngineeringSurface patterns that inform roadmap prioritiesContribute documentation and internal tooling to scale the Technical Success practiceWhat You'll Bring6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and successBackground in application security, DevSecOps, or open-source ecosystemsExperience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)Ability to read and reason about code (JavaScript, Python, TypeScript)Familiarity with APIs, webhooks, and SaaS integration patternsHands-on experience with Package ManagersComfort troubleshooting in production environments alongside engineering teamsClear written and verbal communication with developers, security practitioners, and executivesWillingness to travel for customer and company meetings as neededNice to HaveExperience with SCA, dependency management, or security scanning toolsContributions to open-source projectsTools You'll UseSlack, GitHub, Zendesk, Vitally, HubSpot, GrafanaOur Interview ProcessInformational call with someone from our Talent teamVirtual f2f with our Head of Customer EngineeringVirtual f2f with a peerPresentationFinal interview with our Founder & CEOReferencesDecisionWe know how important clarity is when looking for a new role, so we've put together a read-me about the Interview Process at Socket.Benefits:Market competitive salary bandsMeaningful equity programComprehensive health benefits for you and your family (99% coverage)Flexible time-off, holidays, and winter shutdown to rest & rechargePaid parental leaveRemote-first, with quarterly team off-sitesAt Socket, we:Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.Move with urgency and focus: We prioritize swift, decisive action.Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions.Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve.Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we're non-territorial regarding our nominal domains.Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction.","datePosted":"2026-08-11T04:27:53.842Z","dateModified":"2026-08-11T04:27:53.842Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"455779fea8bd9c999cf1db68"},"url":"https://jobsearcher.com/jobs/455779fea8bd9c999cf1db68"}}