Reservations Coordinator, Group

Reservations Coordinator, GroupJW Marriott Turnberry Miami Resort & Spa - Aventura, FL 33180OverviewCategory Hospitality - HotelDescriptionScope of PositionThe Reservations Coordinator will process bookings for all group rooms, including sales contracts, and group rooming lists. He/she will manage group call-in blocks and provide information to future guests' inquiries. The Reservations Coordinator will also handle transient and vacation planning requests.Position RequirementsProfessional demeanor appropriate for a luxury environment.Minimum two years previous experience in group reservations or similar field.Outstanding guest service and organizational skills.Able to approach all encounters with guest and employees in a professional and personalized manner.Superior phone etiquette and record keeping skills.ResponsibilitiesManage all group reservations aspects in a timely and accurate manner.Maintain database of guest preferences, habits and special dates.Liaison with key departments to ensure optimal performance.Complete projects in a timely manner as required by the Director of Revenue and the Reservation Supervisor.Responsive to new trends and demands as they relate to guest service.Develops strong team spirit amongst co-workers and related departments.Assist management with inventory via Marsha and Opera.Perform any other reasonable duties as required by management.EducationHigh school diploma.Skills and AbilitiesAbility to communicate in the English language. Second language is a plus.Strong problem solving and analytical abilities.Ability to create and maintain spreadsheets.Ability to meet deadlines and work under pressure.Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.Physical RequirementsOn a continuous basis, sit at a desk for long periods of time in front of a computer screen.Intermittently twist to reach equipment or supplies surrounding desk.Use telephone and computer keyboard on a daily basis.Must be physically fit in order to lift, pull and push items up to 50 pounds.Also requires standing/walking/reaching and bending through out shift.