{"schemaVersion":"jobsearcher.job.v1","id":"44796ee1a7b79e213ca16342","url":"https://jobsearcher.com/jobs/44796ee1a7b79e213ca16342","canonicalUrl":"https://jobsearcher.com/jobs/44796ee1a7b79e213ca16342","title":"Sr. DevOps Support Engineer","description":"About Buildkite\nAt Buildkite, our mission is to unblock every developer on the planet. We've rethought how software delivery should work and have built a platform that is fast, reliable, secure, and able to scale to the needs of the most demanding high-growth tech companies globally including Airbnb, Canva, Shopify, PagerDuty, and Lyft.\nJob Overview\nThis is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. And you'll do this while enjoying Buildkite's commitment to true work-life balance, flexible hours, and no on-call. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.\nThis role is remote and requires someone to be located in the US, Pacific Standard Time.\nWhat You'll Do\nIndependently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers\nProvide support through Slack, Zoom, Email, Plain, and Community Forum\nLead customer-facing retrospectives and planning sessions to improve their Buildkite experience\nIdentify opportunities to prevent future support issues and drive the design and implementation of proactive solutions\nContribute to and maintain open source tools such as Bash plugins and Golang-based utilities\nPublish documentation updates and proactive communications that improve the customer journey\nAct as a voice for customers, ensuring their feedback shapes internal product and process improvements\nOwn and improve support workflows, simplifying how the team operates and delivers\nShare learnings from customer work to strengthen alignment with Product and Engineering\nMentor peers and foster an inclusive, supportive environment within the team\nWhat You Bring\nCustomer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience\nTechnical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang\nDevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes\nProblem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions\nAutonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements\nExcellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments\n✨ Why Join Buildkite\nAt Buildkite, we value kindness, autonomy, and collaboration. You'll be part of a remote-first company where your work can make a meaningful impact – empowering engineers worldwide to build and deliver better software faster.\nCompetitive compensation, including salary, equity, and benefits package\nFlexible, remote-first culture\nOpportunities for professional growth and advancement\nHelp shape a proactive, world-class support function for enterprise customers\nAn inclusive, innovative culture where your ideas make a real impact\nEqual Opportunity Employer\nAt Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.\n\nEqual Opportunity Employer\nAt Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.\nIf you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.","company":"Buildkite","rawCompany":"buildkite","city":"Pacific","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-08-05T13:20:19.484Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. DevOps Support Engineer","description":"About Buildkite\nAt Buildkite, our mission is to unblock every developer on the planet. We've rethought how software delivery should work and have built a platform that is fast, reliable, secure, and able to scale to the needs of the most demanding high-growth tech companies globally including Airbnb, Canva, Shopify, PagerDuty, and Lyft.\nJob Overview\nThis is not your average Support Engineer role. You'll support Buildkite's enterprise customers by independently troubleshooting and resolving highly complex CI/CD, software, and infrastructure problems, collaborating directly with Software Engineering teams at places like Canva, Uber, and Airbnb to help unblock critical workflows. You'll play a vital role in shaping the support team's evolution into a function that balances reactive and proactive work, spending half your time designing and implementing scalable tools, processes, and open source contributions that create a world-class customer experience. And you'll do this while enjoying Buildkite's commitment to true work-life balance, flexible hours, and no on-call. This role is a perfect opportunity for a Software, DevOps, or Infrastructure expert who is customer obsessed and thrives on solving tough technical problems for some of the world's most innovative engineering teams.\nThis role is remote and requires someone to be located in the US, Pacific Standard Time.\nWhat You'll Do\nIndependently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers\nProvide support through Slack, Zoom, Email, Plain, and Community Forum\nLead customer-facing retrospectives and planning sessions to improve their Buildkite experience\nIdentify opportunities to prevent future support issues and drive the design and implementation of proactive solutions\nContribute to and maintain open source tools such as Bash plugins and Golang-based utilities\nPublish documentation updates and proactive communications that improve the customer journey\nAct as a voice for customers, ensuring their feedback shapes internal product and process improvements\nOwn and improve support workflows, simplifying how the team operates and delivers\nShare learnings from customer work to strengthen alignment with Product and Engineering\nMentor peers and foster an inclusive, supportive environment within the team\nWhat You Bring\nCustomer Centric Mindset – Deep commitment to delivering world-class support with empathy and patience\nTechnical Expertise – Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang\nDevOps and Cloud Knowledge – Solid experience with CI/CD tools and platforms including Linux, AWS, GCP, Azure, Terraform, and Kubernetes\nProblem Solving Skills – Confident in independently tackling complex technical issues and guiding customers to solutions\nAutonomous and Proactive – Able to work independently, identify opportunities early, and take initiative to drive meaningful improvements\nExcellent Communication – Skilled at articulating technical detail clearly to customers and internal teams across distributed environments\n✨ Why Join Buildkite\nAt Buildkite, we value kindness, autonomy, and collaboration. You'll be part of a remote-first company where your work can make a meaningful impact – empowering engineers worldwide to build and deliver better software faster.\nCompetitive compensation, including salary, equity, and benefits package\nFlexible, remote-first culture\nOpportunities for professional growth and advancement\nHelp shape a proactive, world-class support function for enterprise customers\nAn inclusive, innovative culture where your ideas make a real impact\nEqual Opportunity Employer\nAt Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We're dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process. If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.\n\nEqual Opportunity Employer\nAt Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.\nIf you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.","datePosted":"2026-08-05T13:20:19.484Z","dateModified":"2026-08-05T13:20:19.484Z","hiringOrganization":{"@type":"Organization","name":"Buildkite","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pacific","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"44796ee1a7b79e213ca16342"},"url":"https://jobsearcher.com/jobs/44796ee1a7b79e213ca16342"}}