Retail Store Manager (Backcountry)

Store ManagerAt Backcountry, our mission is to connect people to their passions. Our five online storesBackcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheapaim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life's greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.We are seeking a highly motivated and experienced Store Manager to lead our retail team of Gearheads to connect customers to their pursuits outside and support their gear-related needs. As the Store Manager, you will be responsible for overseeing the day-to-day operations of our physical store, ensuring the highest level of customer service, sales productivity, merchandising decisions, inventory integrity and store profitability. You will also be responsible for extending Backcountry's culture, core values and operating principles into your workplace, maintaining a positive and enthusiastic work environment.This role is challenging above and beyond the day-to-day responsibilities, you'll have a big role within a fast-paced team.This position will report into the Head of Retail.What you get to do every day:Manage all aspects of store operations; sales, customer service, inventory, scheduling and payroll, events, partnerships, and visual merchandisingMonitor store performance metrics, develop action plans and execute to delivery budget goals across selling and profitabilityRecruit and train a staff of Gearhead product experts, capable of speaking to technical goods and supporting our customers outdoor activities and needsMaintain elevated standards of customer experience and selling productivity; fitting rooms, footwear, technical hardgoods, and general zoningBuild loyalty and satisfaction with customers through positive interactions, relationship building activities, and prompt resolution of any issueIdentify local marketing opportunities to further engagement in the communityManage inventory levels, maintain healthy shrink %, promote placement to key items, and identify gaps in product mix and collaborate to achieve a productive assortment strategyMaintain a positive and enthusiastic work environment, promoting teamwork, collaboration, and open communicationDevelop and maintain strong relationships with vendors, carriers, landlords, and other key stakeholdersCollaborate with our online store team to ensure consistency across all sales channels and provide seamless customer experiencesWhat you bring to the role:5+ years of experience in retail leadership, preferably in an outdoor retail or e-commerce companyProven track record of achieving sales targets and maximizing profitabilityStrong leadership, communication, and interpersonal skillsExcellent organizational and time-management skillsAbility to prioritize tasks, remain flexible and adapt quicklyProficient in Microsoft Office, point-of-sale (POS) systems and Scheduling toolsPassion for the outdoors and outdoor productsWhat's in it for you? Joining Backcountry isn't just about having a seat at the tableit's about helping redesign the table entirely. You'll be challenged, stretched, and supported as you grow faster than you thought possible. In addition to competitive compensation, we offer:Executive Access: Work directly with brand CEOs and senior leadership, solving real business problems and earning mentorship from top operators.AI-First Skill Building: Get hands-on with the most advanced AI tools in the market. From automation to prompt engineering, you'll build a modern tech stack that sets you apart in any industry.Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities across our portfolio of brands.Competitive benefits: Paid time off policies, 401(k)/RRSP match, medical/dental/vision and a variety of supplemental policies, and employee discounts at our portfolio companiesPhysical Requirements:Ability to communicate verbally and work cooperatively with associates and customersAbility to remain standing for up to 5 hours at a timeAbility to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floorAbility to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floorAbility to lift and/or move merchandise weighing up to 50 lbs.Ability to ascend/descend ladders to retrieve and/or move merchandiseAbility to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish workMust have a flexible schedule, including availability for nights, weekends, and holidaysRegular and predictable attendance$85,000 - $95,000 a year