{"schemaVersion":"jobsearcher.job.v1","id":"440b5b51d3f7c58b3934e07e","url":"https://jobsearcher.com/jobs/440b5b51d3f7c58b3934e07e","canonicalUrl":"https://jobsearcher.com/jobs/440b5b51d3f7c58b3934e07e","title":"Success Engineer","description":"Overview Salary Range: $140,000-180,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: https://posthog.com/handbook/compensation.)Equity Range: Up to 0.15%Location: San Francisco, CA (Hybrid) OR RemoteJob Type: Full-Time (SF) OR Contract (Remote)Experience: 3+ yearsVisa: US Citizenship/Visa required for SF; N/A for RemoteAbout FirecrawlFirecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit millions in ARR and 50k+ GitHub stars by building the fastest way for developers to get LLM-ready data.Previously, we built Mendable, one of the first commercially available \"chat with your data\" applications. We sold to companies like MongoDB, Coinbase, Snapchat, and more. To do this, we spent a surprising amount of time building reliable infrastructure for getting clean data from the web. When we started to see our founding friends rebuilding the same thing, we thought we might be on to something.Why FirecrawlTechnical ownership – Lead critical browser technology and infrastructureReal impact – Directly shape how our browser stack drives our entire productHigh velocity – Rapid iteration and deployment of your workSmall team, big ambition – Collaborate closely with founders, influencing key decisions and future directionsAbout The RoleIn just a year, we've hit millions in ARR and 50k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving team building essential tools for the AI era. We value autonomy, clarity, and shipping fast.We are looking for a hands-on technical customer success engineer who thrives at the intersection of software engineering and client engagement. You'll help our customers unlock the full potential of our platform, drive adoption, and expand usage—while building scalable processes for long-term growth.What You'll DoDrive Proactive Customer Growth Monitor & Engage: Track customers hitting 30% and 80% credit usage thresholds and proactively reach out with targeted messagingRun Structured Meetings: Conduct regular business reviews and health checks, following specific scripts to understand customer needs, expansion opportunities, and potential blockersBuild Adoption Playbooks: Create systematic approaches to drive feature adoption and usage expansion across your accountsScale Success Playbooks: Create repeatable processes for customer engagement—from initial outreach templates to meeting frameworksSupport Technical Implementation & Onboarding Guide Technical Setup: Lead customers through implementation, helping them build their first workflows and integrate Firecrawl into their stackBe the Trusted Advisor: Understand each customer's technical architecture and become their go-to resource for maximizing valueCreate Scalable Resources: Build documentation, videos, templates, and guides that help customers move fasterTroubleshoot & Unblock: Debug integration issues, API problems, and help customers overcome technical hurdlesBuild Data-Driven Insights Track Product Adoption: Monitor feature usage patterns and create strategies to increase adoption across accountsProcess Customer Intelligence: Analyze meeting recordings, log product requests systematically, and assign dollar values to feature requestsMaintain Health Scores: Build and track customer health metrics using our stack (HubSpot, PostHog, Postgres)Present Customer Insights: Share detailed customer profiles in team meetings—usage patterns, growth trajectory, blockers, and expansion opportunitiesTrack Revenue Impact: Connect customer feedback directly to revenue opportunities and growth metricsWho You Are Hands-On Engineer: You can build backend systems, integrate with APIs, and solve complex technical problems. You read docs, write scripts, and debug edge cases with ease.Implementation Expert: You've guided technical teams through complex onboarding and can build workflows that showcase product value quicklyProcess-Oriented: You naturally think in systems and workflows—how to scale 1:1 interactions into repeatable, measurable processesCustomer-Driven: You excel at consultative selling and building trusted advisor relationships. You can ask the right questions and explain technical ideas clearlyData-Minded: You think in metrics, health scores, and adoption rates. You want to know usage patterns, conversion rates, and revenue impactScrappy & Fast: You don't wait for perfect processes—you create momentum. You know when to ship a Loom, jump into Discord, or write a script to unblock someonePattern Seeker: You naturally see repeat issues, common requests, and potential product improvements. You document everything and bring insights back to the teamCross-Functional Collaborator: You work seamlessly with Product, Engineering, and Growth teams to drive customer outcomesBonus Points You've worked in customer-facing technical roles (solutions engineer, implementation specialist, dev support, CSE, account management)You've built systematic customer success processes at an early-stage startupYou've supported APIs, SDKs, or other developer toolsYou have experience with usage-based pricing models and expansion strategiesYou've managed technical implementations and onboarding for B2B SaaSExperience with our stack: HubSpot, Customer.io, n8n, Postgres, PostHog, PylonYou've created technical documentation, videos, or educational contentYou've run business reviews and managed customer health scoresYou understand the developer tools ecosystem and technical buyer personasYou've built with Firecrawl or similar web scraping/data extraction platformsWhat It Means To Join Firecrawl High Leverage — Your processes directly amplify our growthAutonomy — Own your domain; we care about outcomes, not hoursRemote-First Culture — Work at our new SF office, while collaborating with our remote teamGrowth Opportunity — Early equity and a role that scales with the companyCreative Freedom — Experiment with new channels, formats, and automations. If it works, we run with itBenefits & Perks Available to all employeesSalary that makes sense — $140,000-180,000/year (U.S.-based), based on impact, not tenureOwn a piece — Up to 0.15% equity in what you're helping buildUnlimited PTO — Minimum 3 weeks off encouraged; take the time you need to rechargeParental leave — 12 weeks fully paid, for moms and dadsWellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you humanLearning & Development - Expense up to $150/year toward anything that helps you grow professionallyTeam offsites — A change of scenery, minus the trust fallsSabbatical — 3 paid months off after 4 years, do something fun and newAvailable to US-based full-time employeesFull coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that worksLife & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballsSupplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mindDoctegrity telehealth — Talk to a doctor from your couch401(k) plan — Retirement might be a ways off, but future-you will thank youPre-tax benefits — Access to FSAs and commuter benefits to help your wallet out a bitPet insurance — Because fur babies are family tooAvailable to SF-based employeesSF HQ perks — Snacks, drinks, team lunches, and the occasional burst of chaotic startup energyInterview ProcessApplication Review – Send us your stuff, and a quick note on why you're excitedAutomated Assessment (~30 min) - We will do an initial automated assessment of your skills and knowledge.Technical Interview (~30 min): Discuss your technical experience with our Founding Support Engineer.Growth Interview (~30 min): Discuss strategies, customer expansion, and adoption with our Head of Growth.Interview with Founders (~30 min) – Culture, vision, and long-term fitPaid Work Trial (1-2 weeks) – Jump into real projects with the teamDecision – We move fastSound like a good fit? Apply now and let's talk.Note: This description has been refined for formatting quality and readability while preserving original content.#J-18808-Ljbffr","company":"Supportfinity","rawCompany":"supportfinitytm","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:14:51.009Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Success Engineer","description":"Overview Salary Range: $140,000-180,000/year (Range shown is for U.S.-based employees. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: https://posthog.com/handbook/compensation.)Equity Range: Up to 0.15%Location: San Francisco, CA (Hybrid) OR RemoteJob Type: Full-Time (SF) OR Contract (Remote)Experience: 3+ yearsVisa: US Citizenship/Visa required for SF; N/A for RemoteAbout FirecrawlFirecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit millions in ARR and 50k+ GitHub stars by building the fastest way for developers to get LLM-ready data.Previously, we built Mendable, one of the first commercially available \"chat with your data\" applications. We sold to companies like MongoDB, Coinbase, Snapchat, and more. To do this, we spent a surprising amount of time building reliable infrastructure for getting clean data from the web. When we started to see our founding friends rebuilding the same thing, we thought we might be on to something.Why FirecrawlTechnical ownership – Lead critical browser technology and infrastructureReal impact – Directly shape how our browser stack drives our entire productHigh velocity – Rapid iteration and deployment of your workSmall team, big ambition – Collaborate closely with founders, influencing key decisions and future directionsAbout The RoleIn just a year, we've hit millions in ARR and 50k+ GitHub stars by building the fastest way for developers to get LLM-ready data. We're a small, fast-moving team building essential tools for the AI era. We value autonomy, clarity, and shipping fast.We are looking for a hands-on technical customer success engineer who thrives at the intersection of software engineering and client engagement. You'll help our customers unlock the full potential of our platform, drive adoption, and expand usage—while building scalable processes for long-term growth.What You'll DoDrive Proactive Customer Growth Monitor & Engage: Track customers hitting 30% and 80% credit usage thresholds and proactively reach out with targeted messagingRun Structured Meetings: Conduct regular business reviews and health checks, following specific scripts to understand customer needs, expansion opportunities, and potential blockersBuild Adoption Playbooks: Create systematic approaches to drive feature adoption and usage expansion across your accountsScale Success Playbooks: Create repeatable processes for customer engagement—from initial outreach templates to meeting frameworksSupport Technical Implementation & Onboarding Guide Technical Setup: Lead customers through implementation, helping them build their first workflows and integrate Firecrawl into their stackBe the Trusted Advisor: Understand each customer's technical architecture and become their go-to resource for maximizing valueCreate Scalable Resources: Build documentation, videos, templates, and guides that help customers move fasterTroubleshoot & Unblock: Debug integration issues, API problems, and help customers overcome technical hurdlesBuild Data-Driven Insights Track Product Adoption: Monitor feature usage patterns and create strategies to increase adoption across accountsProcess Customer Intelligence: Analyze meeting recordings, log product requests systematically, and assign dollar values to feature requestsMaintain Health Scores: Build and track customer health metrics using our stack (HubSpot, PostHog, Postgres)Present Customer Insights: Share detailed customer profiles in team meetings—usage patterns, growth trajectory, blockers, and expansion opportunitiesTrack Revenue Impact: Connect customer feedback directly to revenue opportunities and growth metricsWho You Are Hands-On Engineer: You can build backend systems, integrate with APIs, and solve complex technical problems. You read docs, write scripts, and debug edge cases with ease.Implementation Expert: You've guided technical teams through complex onboarding and can build workflows that showcase product value quicklyProcess-Oriented: You naturally think in systems and workflows—how to scale 1:1 interactions into repeatable, measurable processesCustomer-Driven: You excel at consultative selling and building trusted advisor relationships. You can ask the right questions and explain technical ideas clearlyData-Minded: You think in metrics, health scores, and adoption rates. You want to know usage patterns, conversion rates, and revenue impactScrappy & Fast: You don't wait for perfect processes—you create momentum. You know when to ship a Loom, jump into Discord, or write a script to unblock someonePattern Seeker: You naturally see repeat issues, common requests, and potential product improvements. You document everything and bring insights back to the teamCross-Functional Collaborator: You work seamlessly with Product, Engineering, and Growth teams to drive customer outcomesBonus Points You've worked in customer-facing technical roles (solutions engineer, implementation specialist, dev support, CSE, account management)You've built systematic customer success processes at an early-stage startupYou've supported APIs, SDKs, or other developer toolsYou have experience with usage-based pricing models and expansion strategiesYou've managed technical implementations and onboarding for B2B SaaSExperience with our stack: HubSpot, Customer.io, n8n, Postgres, PostHog, PylonYou've created technical documentation, videos, or educational contentYou've run business reviews and managed customer health scoresYou understand the developer tools ecosystem and technical buyer personasYou've built with Firecrawl or similar web scraping/data extraction platformsWhat It Means To Join Firecrawl High Leverage — Your processes directly amplify our growthAutonomy — Own your domain; we care about outcomes, not hoursRemote-First Culture — Work at our new SF office, while collaborating with our remote teamGrowth Opportunity — Early equity and a role that scales with the companyCreative Freedom — Experiment with new channels, formats, and automations. If it works, we run with itBenefits & Perks Available to all employeesSalary that makes sense — $140,000-180,000/year (U.S.-based), based on impact, not tenureOwn a piece — Up to 0.15% equity in what you're helping buildUnlimited PTO — Minimum 3 weeks off encouraged; take the time you need to rechargeParental leave — 12 weeks fully paid, for moms and dadsWellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you humanLearning & Development - Expense up to $150/year toward anything that helps you grow professionallyTeam offsites — A change of scenery, minus the trust fallsSabbatical — 3 paid months off after 4 years, do something fun and newAvailable to US-based full-time employeesFull coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that worksLife & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballsSupplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mindDoctegrity telehealth — Talk to a doctor from your couch401(k) plan — Retirement might be a ways off, but future-you will thank youPre-tax benefits — Access to FSAs and commuter benefits to help your wallet out a bitPet insurance — Because fur babies are family tooAvailable to SF-based employeesSF HQ perks — Snacks, drinks, team lunches, and the occasional burst of chaotic startup energyInterview ProcessApplication Review – Send us your stuff, and a quick note on why you're excitedAutomated Assessment (~30 min) - We will do an initial automated assessment of your skills and knowledge.Technical Interview (~30 min): Discuss your technical experience with our Founding Support Engineer.Growth Interview (~30 min): Discuss strategies, customer expansion, and adoption with our Head of Growth.Interview with Founders (~30 min) – Culture, vision, and long-term fitPaid Work Trial (1-2 weeks) – Jump into real projects with the teamDecision – We move fastSound like a good fit? 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