{"schemaVersion":"jobsearcher.job.v1","id":"43df06f8a9f0d0190a9de1bd","url":"https://jobsearcher.com/jobs/43df06f8a9f0d0190a9de1bd","canonicalUrl":"https://jobsearcher.com/jobs/43df06f8a9f0d0190a9de1bd","title":"Information Technology Support Analyst","description":"We are seeking a detail-oriented and technically proficient IT Operations Support Specialist with hands-on experience in Identity and Access Management (IAM). This role will support day-to-day IT operations, troubleshoot user issues, manage access requests, and ensure secure and efficient identity lifecycle processes. The ideal candidate will be passionate about security, user experience, and process improvement.Key Responsibilities:Provide technical support for identity and access management (IAM) tools and processes, with a focus on Okta.Administer and maintain Okta SSO integrations, lifecycle management, user provisioning, and application assignments.Serve as the first point of contact for IT support tickets related to user access, authentication, and system access.Troubleshoot login issues, MFA problems, and identity-related incidents in a timely and customer-focused manner.Collaborate with HR, security, and application teams to onboard/offboard users and manage role-based access controls.Maintain and update documentation for IAM procedures, Okta configurations, and support runbooks.Assist with audits, compliance checks, and reporting on access controls and activity.Monitor system health and performance of IAM platforms and recommend improvements.Participate in change management and release processes for IAM-related updates and application integrations.Required Qualifications:2–4 years of experience in IT operations, help desk support, or IAM administration.Experience with Okta (including Universal Directory, SSO, MFA, and lifecycle management) or similar IAM toolKnowledge of IAM principles and best practices, including least privilege and role-based access control (RBAC).Windows SupportGoogle Workspace supportMDM ManagementFamiliarity with directory services (e.g., Active Directory, LDAP) and cloud environments (e.g., Azure, AWS).Proficiency in troubleshooting access issues and analyzing logs.Excellent communication and customer service skills.Preferred Qualifications:Atlassian SuiteExperience with scripting (e.g., PowerShell, Python) for automation tasks.Experience working with ticketing systems (e.g., Jira, ServiceNow).","company":"Robert Half","rawCompany":"robert half","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-21T10:02:19.966Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Information Technology Support Analyst","description":"We are seeking a detail-oriented and technically proficient IT Operations Support Specialist with hands-on experience in Identity and Access Management (IAM). This role will support day-to-day IT operations, troubleshoot user issues, manage access requests, and ensure secure and efficient identity lifecycle processes. The ideal candidate will be passionate about security, user experience, and process improvement.Key Responsibilities:Provide technical support for identity and access management (IAM) tools and processes, with a focus on Okta.Administer and maintain Okta SSO integrations, lifecycle management, user provisioning, and application assignments.Serve as the first point of contact for IT support tickets related to user access, authentication, and system access.Troubleshoot login issues, MFA problems, and identity-related incidents in a timely and customer-focused manner.Collaborate with HR, security, and application teams to onboard/offboard users and manage role-based access controls.Maintain and update documentation for IAM procedures, Okta configurations, and support runbooks.Assist with audits, compliance checks, and reporting on access controls and activity.Monitor system health and performance of IAM platforms and recommend improvements.Participate in change management and release processes for IAM-related updates and application integrations.Required Qualifications:2–4 years of experience in IT operations, help desk support, or IAM administration.Experience with Okta (including Universal Directory, SSO, MFA, and lifecycle management) or similar IAM toolKnowledge of IAM principles and best practices, including least privilege and role-based access control (RBAC).Windows SupportGoogle Workspace supportMDM ManagementFamiliarity with directory services (e.g., Active Directory, LDAP) and cloud environments (e.g., Azure, AWS).Proficiency in troubleshooting access issues and analyzing logs.Excellent communication and customer service skills.Preferred Qualifications:Atlassian SuiteExperience with scripting (e.g., PowerShell, Python) for automation tasks.Experience working with ticketing systems (e.g., Jira, ServiceNow).","datePosted":"2026-07-21T10:02:19.966Z","dateModified":"2026-07-21T10:02:19.966Z","hiringOrganization":{"@type":"Organization","name":"Robert Half","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"43df06f8a9f0d0190a9de1bd"},"url":"https://jobsearcher.com/jobs/43df06f8a9f0d0190a9de1bd"}}