Front Desk Supervisor

Overview The new Hotel Amalga - Tribute by Marriott is a Boutique Hotel with the best view of St Augustine. Tribute is a Premium brand of Marriott and we are seeking an experienced Front Desk professional that is an innate leader to join our team in providing exceptional guest services at our hotel. The ideal candidate must have previous experience in Front Desk leading role and will be the first point of contact for front desk associates and guests, ensuring a warm welcome and seamless check-in and check-out processes. This role requires strong communication skills, attention to detail, and a passion for hospitality. Qualifications REQUIRED previous experience with Hotel Front Desk leadership. PREFERRED knowledge of Marriott systems and platforms. GXP, DLZ, MGS, Givex, OTA sites, etc. LightSpeed PMS system experience is a PLUS. Proficient knowledge of front desk PMS systems, transactions, charges, adjustments. Tracking record of Brand Compliance and Guest Service Scores Experience on basic accounting controls to monitor other agents transactions. Experience on training and motivating others. Hold others accountable. Ability to work flexible hours, weekends are required and holidays as needed. Excellent organizational skills with attention to detail in managing guest information and requests. Ability to work independently with minimal supervision and be able to enforce all policies and procedures in place by Management. Have high skills in customer resolution and service recovery A friendly demeanor with a passion for providing outstanding guest services is essential for success in this role. Highly knowledgeable of the Saint Augustine area and surroundings activities, events, etc. Strong phone etiquette and communication skills are essential for effective guest interactions. A background in hospitality management is advantageous but not mandatory. Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse guests. Duties Role model in customer service and Guest Satisfaction to drive the scores Required to master the LightSpeed PMS system As a leader of the Front Desk team, lead by example and train Front Desk associates and enforce accountability. Ensure all Marriott training is compliant Enforce Front Desk routines and requirements for all shifts and be available to cover any associate absence Ensure proper room inventory controls are in place to maximize revenues and sell outs. Execute the Company's and Brand standards, to ensure the hotel is in full compliance and ready for Marriott QA at all times. Monitor all Marriott systems and platforms, respond as required (MGS, GXP, DLZ, OTAs, BonVoy, etc). Learn all new Marriott initiatives and implement. Control proper attendance and be available to cover any staff absence. Ensure overtime is avoid. Primary shifts are 1st and 2nd, but be ready in case 3rd shift absence. Support other departments and collaborate with the overall hotel operations and performance. Act as MOD during the absence of GM. Assist with some controls and accounting duties. Maintain Front Desk organization and ensuring materials are stocked and readily available. Order as needed. Implement proper Asset protection at all times. Join us as we create memorable experiences for our guests through exceptional service! Pay: $19.00 per hour Benefits: Employee discount Health insurance Paid time off Work Location: In person