{"schemaVersion":"jobsearcher.job.v1","id":"43d4e363b6c855c32ef24fe5","url":"https://jobsearcher.com/jobs/43d4e363b6c855c32ef24fe5","canonicalUrl":"https://jobsearcher.com/jobs/43d4e363b6c855c32ef24fe5","title":"Technical Support Manager / Lead","description":"A top law firm in Chicago has an opportunity for a Desktop Manager / Lead to oversee a high touch, in-person support environment and help lead the team.This is not a back-office role. You’ll be visible across the business, working directly with users, partners, and senior leadership. A big part of the opportunity is delivering a true white glove experience, especially in high pressure situations where responsiveness and communication matter just as much as technical skill.From a technical standpoint, you’ll stay hands on across Microsoft technologies, mobile devices, AV, and the overall end user environment, while also acting as a go to escalation point for more complex issues.At the same time, this is a lead position. You’ll be mentoring the team, coordinating schedules and coverage, and overseeing the ticket queue to make sure support is running the right way. It’s a mix of leadership and hands on work, not one or the other.There’s also a strong project component. You’ll be involved in rollouts, upgrades, and helping drive how new technology is introduced and supported across the firm. You’ll have a voice in how things are done.The firm continues to invest heavily in technology, and leadership understands that support is the face of IT. This is a team that’s given the tools, budget, and backing to do things the right way.If you’ve been in a role where you’re constantly reacting and want something with more ownership, visibility, and impact, this is the type of move that can give you that.","company":"Infusive Solutions","rawCompany":"infusive solutions","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T08:54:10.200Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"}],"industries":[{"code":"541110","title":"Offices of Lawyers","slug":"offices-of-lawyers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Manager / Lead","description":"A top law firm in Chicago has an opportunity for a Desktop Manager / Lead to oversee a high touch, in-person support environment and help lead the team.This is not a back-office role. You’ll be visible across the business, working directly with users, partners, and senior leadership. A big part of the opportunity is delivering a true white glove experience, especially in high pressure situations where responsiveness and communication matter just as much as technical skill.From a technical standpoint, you’ll stay hands on across Microsoft technologies, mobile devices, AV, and the overall end user environment, while also acting as a go to escalation point for more complex issues.At the same time, this is a lead position. You’ll be mentoring the team, coordinating schedules and coverage, and overseeing the ticket queue to make sure support is running the right way. It’s a mix of leadership and hands on work, not one or the other.There’s also a strong project component. You’ll be involved in rollouts, upgrades, and helping drive how new technology is introduced and supported across the firm. You’ll have a voice in how things are done.The firm continues to invest heavily in technology, and leadership understands that support is the face of IT. This is a team that’s given the tools, budget, and backing to do things the right way.If you’ve been in a role where you’re constantly reacting and want something with more ownership, visibility, and impact, this is the type of move that can give you that.","datePosted":"2026-04-14T08:54:10.200Z","dateModified":"2026-04-14T08:54:10.200Z","hiringOrganization":{"@type":"Organization","name":"Infusive Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"43d4e363b6c855c32ef24fe5"},"url":"https://jobsearcher.com/jobs/43d4e363b6c855c32ef24fe5"}}