Vice President, Technical Delivery and Support Services

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATAThe VP, Technical Delivery and Support Services is a leadership role responsible for leading and overseeing the successful delivery of technical and support services to NTT clients. This role is responsible for playing a pivotal role in delivering against the strategic vision/strategy for services, driving operational excellence, and fostering client relationships and therefore client satisfaction. This role contributes to the growth of NTT's services business and maintaining NTT as a trusted leader in the Information Technology Services industry. This role owns and drives transformation projects delivering business and people outcomes.The Vice President, Technical Delivery and Support Services is responsible for managing and driving adoption of their people strategy and any organization change management initiatives with minimal impact.What You'll Be DoingKey Roles and Responsibilities:Oversees all of delivery operations, drives innovation, efficiency, optimizationWorks collaboratively across Offer, GTM and stakeholders to drive Client retention and Client Add-on Project strategiesLeads service delivery to existing clientsLead portfolio and capability discussions to perspective clientsCommunicates service delivery strategies to all stakeholdersDevelops processes and procedures to ensure the efficient management of client incidentsMakes strategic business recommendations to the executive team including cost-saving strategies, process improvements, and resource planningAnalyses client, productivity, risk, and project reports in order to ensure proactive incident management at client sitesDesigns and implements service and Project Management procedures to ensure standardized delivery of support servicesDesigns key service improvement priorities based on a continual service improvement approachLeads the development of continual service improvement prioritiesLeads the team in the design and development of strategic initiativesMeasures the improvement of the delivery team’s capabilitiesManages the learning and development processes including talent acquisition, goal setting, evaluating performance, career development, and succession planning of all direct reportsAssists to develop and design training programsDrives innovation and new service delivery methodsProactively identifies opportunities to improve current service delivery standards to better meet business needsKnowledge, Skills and Attributes:Infrastructure domain technologies and product exposure/knowledge - with a focus on Network, Security, Collaboration, and Customer Experience technologiesProject Management experienceLeadership skills to lead large multi national global teamsAbility to manage stakeholder relationships within a large complex organizational structureExcellent organizational and team leadership skillsExcellent communication skills – both verbal and writtenAbility to collaborate with internal stakeholders and external clientsAbility to understand budgets and cost managementEffective time management, prioritization, and delegation of workExcellent focus on client centricityHighly focused on business outcomesAbility to guide the team through transformational objectives set out by the businessAbility to communicate and work across different cultures and social groupsAbility to work well in a pressurized environmentAbility to adapt to changing circumstancesBusiness and commercial acumenAcademic Qualifications and Certifications:Bachelor's degree or equivalent in Information Technology or Business Administration or related, with substantially vast experience in Infrastructure Service OperationsRequired Experience:Extensive experience in coaching and mentoring multi cultural operations and engineering team(s) gained within an information technology services organizationExtensive experience in managing Global Delivery teams for Infrastructure support at scaleExtensive demonstrated experience implementing continual service improvement initiatives (through automation, process enhancements, etc)Extensive demonstrated experience in organisational change management with proven tangible outcomes (transformational experience)Extensive demonstrated experience in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data CentreWorkplace type: Hybrid WorkingAbout NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.