{"schemaVersion":"jobsearcher.job.v1","id":"43bd3d52fb2dcd0a2bd9bfe5","url":"https://jobsearcher.com/jobs/43bd3d52fb2dcd0a2bd9bfe5","canonicalUrl":"https://jobsearcher.com/jobs/43bd3d52fb2dcd0a2bd9bfe5","title":"IT Support Specialist","description":"Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you'll gain the support and inspiration for a career you'll find meaningful every day.\n\nIT Support Specialist\n\nLocal Candidates as this is on Site\n\nFull-Time | On-site in Danvers, MA\nMonday – Friday | 8:00 AM – 4:30 PM\n\nAre you passionate about using your IT skills to support meaningful, mission-driven work? Join the Care Dimensions team as an Applications and Systems Support Specialist and help ensure our technology systems run smoothly so our dedicated staff can focus on compassionate care.\n\nIn this role, you'll provide hands-on support and troubleshooting for a range of software and hardware systems, assist technical training, and help implement improvements that directly enhance patient care and organizational efficiency.\n\nYou'll collaborate with the experienced IT team and other departments across the organization to deliver innovative solutions that make a difference. Whether resolving help desk tickets or supporting vital system upgrades, your work will contribute to the success of a healthcare organization with heart.\n\nWhat We're Looking For:\n\nAssociate's degree in Computer Science or equivalent experience\nMinimum of 1–2 years of related IT experience; healthcare/clinical systems experience a plus\nSkilled in computer hardware, software, and the technical aspects of information systems including data processing methods, practices and procedures.\nWorking knowledge of client/server systems, networking, and other technologies including, but not limited to: Active Directory (AD) User Account Management, AD Group Policy, Mobile Device Management (AirWatch or Intune), remote access methods including VPN and multifactor authentication, remote support tools (TeamViewer, RDP), Microsoft 365, Windows Operating Systems, Microsoft Autopilot, Endpoint security patching/endpoint security technologies, Apple iOS and iPadOS, Wireless Networks.\nExperience with implementing, testing, and troubleshooting system software.\nKnowledge of documentation guides and instructional workflows.\nIndependent judgment, skill, and experience in determining computer problems and coordinating hardware/software solutions - a must.\nKeen analytical capabilities and problem-solving abilities required.\nFamiliarity with providing training and technical systems support to non-technical employees.\nFamiliarity with HIPAA security or other regulatory agency standards.\nStrong written and verbal communication skills.\nStrong attention to detail, specifically in regard to process documentation\nRequires ability to participate in team on-call rotation schedule for off-hours user support\n\n#INDOTHER\n\nBenefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!\n\nCare Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.","company":"Caredimensions","rawCompany":"caredimensions","city":"Danvers","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-09-22T11:43:52.536Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist","description":"Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you'll gain the support and inspiration for a career you'll find meaningful every day.\n\nIT Support Specialist\n\nLocal Candidates as this is on Site\n\nFull-Time | On-site in Danvers, MA\nMonday – Friday | 8:00 AM – 4:30 PM\n\nAre you passionate about using your IT skills to support meaningful, mission-driven work? Join the Care Dimensions team as an Applications and Systems Support Specialist and help ensure our technology systems run smoothly so our dedicated staff can focus on compassionate care.\n\nIn this role, you'll provide hands-on support and troubleshooting for a range of software and hardware systems, assist technical training, and help implement improvements that directly enhance patient care and organizational efficiency.\n\nYou'll collaborate with the experienced IT team and other departments across the organization to deliver innovative solutions that make a difference. Whether resolving help desk tickets or supporting vital system upgrades, your work will contribute to the success of a healthcare organization with heart.\n\nWhat We're Looking For:\n\nAssociate's degree in Computer Science or equivalent experience\nMinimum of 1–2 years of related IT experience; healthcare/clinical systems experience a plus\nSkilled in computer hardware, software, and the technical aspects of information systems including data processing methods, practices and procedures.\nWorking knowledge of client/server systems, networking, and other technologies including, but not limited to: Active Directory (AD) User Account Management, AD Group Policy, Mobile Device Management (AirWatch or Intune), remote access methods including VPN and multifactor authentication, remote support tools (TeamViewer, RDP), Microsoft 365, Windows Operating Systems, Microsoft Autopilot, Endpoint security patching/endpoint security technologies, Apple iOS and iPadOS, Wireless Networks.\nExperience with implementing, testing, and troubleshooting system software.\nKnowledge of documentation guides and instructional workflows.\nIndependent judgment, skill, and experience in determining computer problems and coordinating hardware/software solutions - a must.\nKeen analytical capabilities and problem-solving abilities required.\nFamiliarity with providing training and technical systems support to non-technical employees.\nFamiliarity with HIPAA security or other regulatory agency standards.\nStrong written and verbal communication skills.\nStrong attention to detail, specifically in regard to process documentation\nRequires ability to participate in team on-call rotation schedule for off-hours user support\n\n#INDOTHER\n\nBenefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!\n\nCare Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.","datePosted":"2026-09-22T11:43:52.536Z","dateModified":"2026-09-22T11:43:52.536Z","hiringOrganization":{"@type":"Organization","name":"Caredimensions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Danvers","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"43bd3d52fb2dcd0a2bd9bfe5"},"url":"https://jobsearcher.com/jobs/43bd3d52fb2dcd0a2bd9bfe5"}}