Information Technology Support Specialist

Role: IT Support SpecialistLocation: Manhattan, New YorkSalary: $70,000 - $85,000 + BenefitsWe're supporting a global consultancy in hiring an IT Support Specialist to work onsite with a retail and eCommerce client in Manhattan.This is a hands-on role embedded within a fast-paced, commercial environment, where IT plays a critical role in day-to-day operations. You'll be supporting a mix of users and systems, with exposure across cloud, infrastructure and end-user technology.It's well suited to someone who enjoys being close to the business, taking ownership, and working across both support and project-based work.Responsibilities:Provide day-to-day IT support across users and systemsTroubleshoot hardware, software and network issuesSupport Windows and macOS environmentsAdminister Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)Manage Microsoft Entra ID (user access, permissions, security)Support networking infrastructure (routers, switches, firewalls)Work with internal teams and vendors on escalations and improvementsRequirements:3+ years' experience in IT Support or Infrastructure roles Strong troubleshooting across hardware, software and networkingExperience with Microsoft 365 and Entra IDExposure to Azure or other cloud platformsExperience in retail, eCommerce or fast-paced environments is a plusComfortable in a hands-on, onsite roleWhat's on offer:Opportunity to work onsite with a well-known retail clientBroad, hands-on role with real ownershipMix of support and project workExposure to business-critical systemsReal progression opportunitiesIf this looks relevant, apply today and we will follow up with more details.Keywords:IT Support Specialist, Desktop Support, Technical Support, Help Desk, IT Support Engineer, Microsoft 365, Office 365, Entra ID, Azure AD, Intune, Active Directory, Windows, macOS, Networking, TCP/IP, VPN, Firewalls, IT Infrastructure, End User Support, Retail IT, eCommerce IT, Manhattan Jobs, New York IT Jobs