{"schemaVersion":"jobsearcher.job.v1","id":"43a83198c35a5df04c45a047","url":"https://jobsearcher.com/jobs/43a83198c35a5df04c45a047","canonicalUrl":"https://jobsearcher.com/jobs/43a83198c35a5df04c45a047","title":"Manager I, Content Program Management","description":"Who We Are:\nAt Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.\nHeadquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.\nWe are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.\nWant to make an impact? Join our pack and come work (and play!) with us.\n\nWho We're Looking For\nWe're looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you'll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers.\nThe ideal candidate brings functional expertise in content strategy, writing, and knowledge management, paired with a strong understanding of business priorities and cross-functional collaboration. You thrive in a fast-paced environment, think strategically about how knowledge enables frontline performance, and take a hands-on approach to driving measurable outcomes. You're energized by building systems that scale—and by coaching the people who keep them running.\nYou will help Rover Operations achieve its business objectives by creating and executing the knowledge management strategy for customer-facing and employee-facing learning content.\nTo be eligible for this role you must be able to work remotely and reside only in the approved states of Florida, Georgia, Idaho, North Carolina, Texas and Michigan.\nYour Responsibilities\nLead, coach, and develop a team of Content Writer/Editors based across global locations.\nCo-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction.\nIdentify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools.\nDrive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.\nElevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area.\nAssess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes.\nBuild a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives.\nRoutinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.\nYour Qualifications\n6+ years of experience within an operations, customer service, or other customer-facing environment, including 2+ years applying the principles, standards, and tools associated with business analysis, program management, and project management, and at least 2 years in a people management or content leadership role.\nCurrent knowledge of effective content and knowledge management methodologies, techniques, and practices.\nExperience managing and using various knowledge base tools and help center systems.\nStrong data analysis skills and financial acumen; ability to use data to understand problems, identify options, and make sound decisions.\nAbility to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization.\nBA/BS degree or equivalent professional experience.\nYour Bonus Skills\nExperience working at a fast-paced tech company or in a startup environment\nExperience working in a marketplace or B2C organization\nExperience working with customer support teams\nFamiliarity with AI-powered tools for content creation, curation, or knowledge management\nBenefits of Working at Rover\nCompetitive compensation\n401k match\nLong-term incentive plan with a company performance-based cash payout\nFlexible PTO\nCompetitive benefits package, including medical, dental, and vision insurance\nCommuter benefits\nBring your dog to work (and unlimited puppy time)\nPet benefits, including $1000 toward adopting your first dog or cat\nStocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly\nRegular team activities performed in-person and virtually\nCompensation\nIn the greater Austin TX area the first-year salary range is $99,719 - $128,513. Outside of the Austin area the first- year salary range is $90,654- $116,830. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.\nThe cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.\nRover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.\nWe are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n_","company":"Rovercom","rawCompany":"rovercom","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:49:27.440Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-9199.00","title":"Managers, All Other","slug":"managers-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"516210","title":"Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers","slug":"media-streaming-distribution-services-social-networks-and-other-media-networks-and-content-providers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager I, Content Program Management","description":"Who We Are:\nAt Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.\nHeadquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.\nWe are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.\nWant to make an impact? Join our pack and come work (and play!) with us.\n\nWho We're Looking For\nWe're looking for a Content Program Manager to join our Skills & Knowledge Program Management team. In this role, you'll lead critical initiatives in operations content and knowledge base management that directly support business growth and delight our customers.\nThe ideal candidate brings functional expertise in content strategy, writing, and knowledge management, paired with a strong understanding of business priorities and cross-functional collaboration. You thrive in a fast-paced environment, think strategically about how knowledge enables frontline performance, and take a hands-on approach to driving measurable outcomes. You're energized by building systems that scale—and by coaching the people who keep them running.\nYou will help Rover Operations achieve its business objectives by creating and executing the knowledge management strategy for customer-facing and employee-facing learning content.\nTo be eligible for this role you must be able to work remotely and reside only in the approved states of Florida, Georgia, Idaho, North Carolina, Texas and Michigan.\nYour Responsibilities\nLead, coach, and develop a team of Content Writer/Editors based across global locations.\nCo-own the knowledge base content strategy for frontline employees, ensuring agents can quickly find accurate, up-to-date information that improves resolution speed and customer satisfaction.\nIdentify and solve for gaps and emerging needs in knowledge management program and process capabilities, including evaluating opportunities to leverage AI-powered content and search tools.\nDrive go-to-market program, project, and process management for content and knowledge management across Operations customer service, aligning tools and approach across teams.\nElevate teams' knowledge and expertise in the use of project management methodologies and tools within your functional area.\nAssess the success and impact of the knowledge base and content programs through data analysis and stakeholder feedback, then drive continuous improvement in outcomes.\nBuild a roadmap, prioritize initiatives, and coordinate across cross-functional teams to deliver on strategic objectives.\nRoutinely review key milestones with senior leaders. Troubleshoot major roadblocks and delays autonomously.\nYour Qualifications\n6+ years of experience within an operations, customer service, or other customer-facing environment, including 2+ years applying the principles, standards, and tools associated with business analysis, program management, and project management, and at least 2 years in a people management or content leadership role.\nCurrent knowledge of effective content and knowledge management methodologies, techniques, and practices.\nExperience managing and using various knowledge base tools and help center systems.\nStrong data analysis skills and financial acumen; ability to use data to understand problems, identify options, and make sound decisions.\nAbility to build and foster strong stakeholder relationships, establish trust, and achieve alignment across the organization.\nBA/BS degree or equivalent professional experience.\nYour Bonus Skills\nExperience working at a fast-paced tech company or in a startup environment\nExperience working in a marketplace or B2C organization\nExperience working with customer support teams\nFamiliarity with AI-powered tools for content creation, curation, or knowledge management\nBenefits of Working at Rover\nCompetitive compensation\n401k match\nLong-term incentive plan with a company performance-based cash payout\nFlexible PTO\nCompetitive benefits package, including medical, dental, and vision insurance\nCommuter benefits\nBring your dog to work (and unlimited puppy time)\nPet benefits, including $1000 toward adopting your first dog or cat\nStocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches monthly\nRegular team activities performed in-person and virtually\nCompensation\nIn the greater Austin TX area the first-year salary range is $99,719 - $128,513. Outside of the Austin area the first- year salary range is $90,654- $116,830. Additionally, Rover offers a long-term incentive plan with a company performance-based cash payout and benefits to full-time employees.\nThe cash compensation offered for this role will be dependent on the candidate's experience, qualifications, skills, and abilities as demonstrated in the interview and hiring process.\nRover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We’re driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances.\nWe are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n_","datePosted":"2026-07-29T11:49:27.440Z","dateModified":"2026-07-29T11:49:27.440Z","hiringOrganization":{"@type":"Organization","name":"Rovercom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"43a83198c35a5df04c45a047"},"url":"https://jobsearcher.com/jobs/43a83198c35a5df04c45a047"}}