{"schemaVersion":"jobsearcher.job.v1","id":"439655e8ad0ce198f2e41828","url":"https://jobsearcher.com/jobs/439655e8ad0ce198f2e41828","canonicalUrl":"https://jobsearcher.com/jobs/439655e8ad0ce198f2e41828","title":"AI-Driven Technical Support Engineer","description":"Vim is seeking a hands-on technology support specialist in New York to lead Tier 2 support for critical technical issues affecting healthcare providers. This role focuses on utilizing AI as a primary tool to enhance workflows and troubleshoot complex challenges encountered by users. You will build a sustainable support framework, coach Tier 1 staff, and ensure timely resolutions that directly influence patient outcomes. The position offers competitive compensation, including equity and benefits like unlimited PTO and health coverage.\r\nJ-18808-Ljbffr","company":"Vim","rawCompany":"vim","city":"New York","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-05-08T08:42:46.685Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"AI-Driven Technical Support Engineer","description":"Vim is seeking a hands-on technology support specialist in New York to lead Tier 2 support for critical technical issues affecting healthcare providers. This role focuses on utilizing AI as a primary tool to enhance workflows and troubleshoot complex challenges encountered by users. You will build a sustainable support framework, coach Tier 1 staff, and ensure timely resolutions that directly influence patient outcomes. The position offers competitive compensation, including equity and benefits like unlimited PTO and health coverage.\r\nJ-18808-Ljbffr","datePosted":"2026-05-08T08:42:46.685Z","dateModified":"2026-05-08T08:42:46.685Z","hiringOrganization":{"@type":"Organization","name":"Vim","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"439655e8ad0ce198f2e41828"},"url":"https://jobsearcher.com/jobs/439655e8ad0ce198f2e41828"}}