CALL CENTER REPRESENTATIVE I

General SummaryResponsible for providing high level customer service support to OVB customers via phone, email, and chat. Customer support includes Deposits, Loans, Credit Cards, Debit Cards, and eServices. Cross-sell products and services for both business and consumer.QualificationsCustomer Service experience (banking) preferred *Professional Oral/Written communication skills *Detail oriented and ability to follow instructions *SalesClerical skillsPositive attendance and punctuality habits *Multi-Platform PC skillsMust maintain confidentialityProficient with eServices products to assist customers with technical difficulties and trouble shooting *Ability to perform effectively and professionally under stressAbility to operate most standard office equipmentAbility to be flexible with work schedule (overtime/extended hours when necessary)Ability to sit for extended periods of time *May require occasional travelAll other duties, as assigned by managementOVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.