{"schemaVersion":"jobsearcher.job.v1","id":"435f033f65a40276bb02119e","url":"https://jobsearcher.com/jobs/435f033f65a40276bb02119e","canonicalUrl":"https://jobsearcher.com/jobs/435f033f65a40276bb02119e","title":"Program Analyst - Operations Coordinator","description":"Overview\n\nJoin a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.\n\nWe’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 Fastest Growing Private Companies list in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and engage in solving critical, world-changing federal challenges.\n\nPosition Summary\n\nThe Humanitarian Assistance Support Contract (HASC) combines deep institutional expertise, technical leadership, and a strong commitment to U.S. missions. Through HASC, Team Credence provides operational and administrative support to the U.S. Department of State (DOS) to coordinate humanitarian assistance, disaster response, and foreign assistance efforts across multiple bureaus, maintaining a 24/7 response capability.\n\nCredence has an immediate need for a Program Analyst.\n\nThe Program Analyst will provide program management, process improvement, analytical, and operational support to the Department of State’s Bureau of Global Health Security and Diplomacy (GHSD). GHSD leads and coordinates Department efforts related to global health security, foreign assistance, international cooperation, and diplomatic engagement.\n\nThe Program Analyst will work closely with GHSD offices, U.S. embassies and posts, and other Department stakeholders to improve the design, funding, coordination, execution, and monitoring of programs and administrative processes. The position will identify opportunities to streamline workflows, improve tasking and correspondence management, strengthen performance tracking, and automate repetitive processes.\n\nDay-to-day oversight of the position will be provided by a designated Department of State Government Technical Manager (GTM), with formal supervisory and evaluation functions performed by a Team Credence contract supervisor.\n\nB. Essential Duties and Responsibilities\n\nUnder the direction of the designated GTM, the Program Analyst will:\n\nSupport GHSD offices and U.S. embassies/posts in designing, coordinating, and implementing foreign assistance programs and related initiatives.\nAnalyze existing program design, grantmaking, tasking, correspondence, and approval processes and recommend improvements that increase efficiency, consistency, and timeliness.\nDevelop and maintain standard operating procedures (SOPs), process maps, workflow documentation, job aids, and other materials supporting program and operational activities.\nFacilitate meetings, working sessions, and process-improvement discussions with GHSD staff, embassies/posts, and other stakeholders.\nManage multiple workstreams using project management tools and methodologies; track milestones, dependencies, deliverables, risks, and action items.\nDevelop trackers and dashboards to monitor program design activities, task completion, correspondence turnaround times, suspense dates, and other performance indicators.\nAnalyze data to identify bottlenecks, recurring issues, compliance risks, and opportunities for process improvement.\nSupport the development, drafting, clearance, routing, and tracking of correspondence, taskers, briefing materials, approval documents, and other official products.\nStrengthen tasking and correspondence management by establishing standardized processes for assignment, tracking, follow-up, completion, and documentation.\nMonitor tasking completion rates, correspondence turnaround times, suspense compliance, and other operational metrics and elevate emerging risks to appropriate stakeholders.\nSupport program and financial tracking activities, including monitoring budgets, obligations, expenditures, and other relevant financial data.\nApply knowledge of federal assistance, acquisition, and Department processes to support compliant and efficient program execution.\nIdentify opportunities to automate manual or repetitive processes using tools such as Microsoft Power Automate, SharePoint, Power BI, chatbots, and related technologies.\nDevelop, test, document, and support implementation of automation tools and digital workflows.\nDevelop leadership-ready dashboards and reports that communicate progress, trends, risks, bottlenecks, and improvement opportunities.\nPrepare quarterly reports summarizing process improvements, automation initiatives, performance trends, and measurable outcomes.\nDevelop and deliver training materials, presentations, facilitation guides, and job aids to support adoption of new tools and procedures.\nConduct after-action reviews and develop lessons-learned reports following major initiatives, program cycles, and tasking activities.\nSupport change-management activities associated with new processes, tools, policies, and organizational requirements.\nCoordinate across multiple GHSD offices, Department stakeholders, and overseas posts to ensure timely completion of programmatic and administrative requirements.\nPerform additional duties as assigned.\n\nRequirements\n\nEducation and Experience\n\nBachelor’s degree in public administration, Business Administration, Public Health, Project Management, or a related field.\nAt least five (5) years of experience in project management, program design, process improvement, business operations, or a related field.\nDemonstrated experience managing multiple projects, workstreams, or competing priorities in a complex organizational environment.\nExperience developing and implementing process improvements, SOPs, workflow documentation, or operational improvement plans.\nExperience working with multiple stakeholders, organizational units, or geographically dispersed teams.\nExperience developing reports, dashboards, trackers, or other tools for monitoring performance and program activities.\nExperience working with budgets, financial information, or program resource data.\nFamiliarity with federal assistance and acquisition processes and applicable Department of State policies and procedures.\nExperience with Microsoft Office applications, particularly Excel, PowerPoint, Word, and SharePoint.\nExperience with Power BI, Tableau, Power Automate, or similar data visualization and workflow automation tools is highly desirable.\nExperience supporting U.S. government programs, foreign assistance, international development, public health, humanitarian assistance, or diplomatic operations is desirable.\nMay be required to pursue a U.S. Department of State medical clearance for the duration of employment on this contract.\nU.S. citizenship and the ability to obtain and maintain a Secret clearance are required. An active Secret clearance is preferred.\n\nKnowledge, Skills, and Abilities\n\nThe successful candidate should demonstrate:\n\nStrong project management and organizational skills.\nExcellent analytical, problem-solving, and process-improvement abilities.\nStrong written and verbal communication skills.\nExceptional editing and quality-control skills.\nAbility to develop clear, concise, and professional correspondence and briefing materials.\nAbility to facilitate meetings and discussions involving diverse stakeholders.\nStrong attention to detail and ability to manage multiple deadlines and suspense dates.\nAbility to translate complex processes into clear SOPs, workflows, training materials, and job aids.\nAbility to analyze data and communicate findings to both technical and non-technical audiences.\nStrong working knowledge of Microsoft Office and SharePoint.\nAbility to identify opportunities for automation and use technology to reduce manual processes.\nAbility to work independently while maintaining effective coordination with supervisors, colleagues, embassies/posts, and government stakeholders.\nAbility to adapt quickly to changing priorities and requirements.\nStrong judgment, reliability, and discretion when handling sensitive government information.\n\nOther Requirements\n\nPossess excellent judgment, reliability, and professionalism.\nHave strong organizational skills and exceptional attention to detail.\nPossess excellent oral and written communication skills.\nHave strong working knowledge of Microsoft Office applications and SharePoint.\nBe able to multi-task and work under deadlines in a fast-paced and collaborative environment.\nBe capable of prioritizing tasks and following up on actions without prompting.\nBe flexible and adaptable to changing circumstances and organizational priorities.\nBe comfortable working with stakeholders across multiple offices, bureaus, and overseas posts.\nBe willing to go the extra mile and participate as an active team member who assists other team members as necessary.\nMaintain appropriate confidentiality and safeguard sensitive government information.\nMeet all applicable contracts, Department of State, security, and workplace requirements.\n\nWorking Conditions and Physical Requirements\n\nIn-person work requirement with the ability to telework, subject to applicable government and contract policies.\nPosition requires extended periods of sitting and working at a computer.\nMay require occasional lifting of equipment or materials in excess of 25 pounds, transportation of equipment, and other physically demanding tasks depending on specific assignment requirements.\nMay require participation in meetings, briefings, training sessions, and other activities involving multiple GHSD offices, U.S. embassies/posts, and Department stakeholders.\nWork may involve periods of high operational tempo, competing priorities, short deadlines, and changing requirements.\n\nSalary Range: $129,904-$146,143 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.\n\nBenefits\n\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources","company":"Credence","rawCompany":"credence","city":"Washington","state":"DC","isRemote":false,"isActive":true,"createdAt":"2026-10-20T13:15:39.813Z","occupations":[{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"928120","title":"International Affairs","slug":"international-affairs"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Analyst - Operations Coordinator","description":"Overview\n\nJoin a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.\n\nWe’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 Fastest Growing Private Companies list in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and engage in solving critical, world-changing federal challenges.\n\nPosition Summary\n\nThe Humanitarian Assistance Support Contract (HASC) combines deep institutional expertise, technical leadership, and a strong commitment to U.S. missions. Through HASC, Team Credence provides operational and administrative support to the U.S. Department of State (DOS) to coordinate humanitarian assistance, disaster response, and foreign assistance efforts across multiple bureaus, maintaining a 24/7 response capability.\n\nCredence has an immediate need for a Program Analyst.\n\nThe Program Analyst will provide program management, process improvement, analytical, and operational support to the Department of State’s Bureau of Global Health Security and Diplomacy (GHSD). GHSD leads and coordinates Department efforts related to global health security, foreign assistance, international cooperation, and diplomatic engagement.\n\nThe Program Analyst will work closely with GHSD offices, U.S. embassies and posts, and other Department stakeholders to improve the design, funding, coordination, execution, and monitoring of programs and administrative processes. The position will identify opportunities to streamline workflows, improve tasking and correspondence management, strengthen performance tracking, and automate repetitive processes.\n\nDay-to-day oversight of the position will be provided by a designated Department of State Government Technical Manager (GTM), with formal supervisory and evaluation functions performed by a Team Credence contract supervisor.\n\nB. Essential Duties and Responsibilities\n\nUnder the direction of the designated GTM, the Program Analyst will:\n\nSupport GHSD offices and U.S. embassies/posts in designing, coordinating, and implementing foreign assistance programs and related initiatives.\nAnalyze existing program design, grantmaking, tasking, correspondence, and approval processes and recommend improvements that increase efficiency, consistency, and timeliness.\nDevelop and maintain standard operating procedures (SOPs), process maps, workflow documentation, job aids, and other materials supporting program and operational activities.\nFacilitate meetings, working sessions, and process-improvement discussions with GHSD staff, embassies/posts, and other stakeholders.\nManage multiple workstreams using project management tools and methodologies; track milestones, dependencies, deliverables, risks, and action items.\nDevelop trackers and dashboards to monitor program design activities, task completion, correspondence turnaround times, suspense dates, and other performance indicators.\nAnalyze data to identify bottlenecks, recurring issues, compliance risks, and opportunities for process improvement.\nSupport the development, drafting, clearance, routing, and tracking of correspondence, taskers, briefing materials, approval documents, and other official products.\nStrengthen tasking and correspondence management by establishing standardized processes for assignment, tracking, follow-up, completion, and documentation.\nMonitor tasking completion rates, correspondence turnaround times, suspense compliance, and other operational metrics and elevate emerging risks to appropriate stakeholders.\nSupport program and financial tracking activities, including monitoring budgets, obligations, expenditures, and other relevant financial data.\nApply knowledge of federal assistance, acquisition, and Department processes to support compliant and efficient program execution.\nIdentify opportunities to automate manual or repetitive processes using tools such as Microsoft Power Automate, SharePoint, Power BI, chatbots, and related technologies.\nDevelop, test, document, and support implementation of automation tools and digital workflows.\nDevelop leadership-ready dashboards and reports that communicate progress, trends, risks, bottlenecks, and improvement opportunities.\nPrepare quarterly reports summarizing process improvements, automation initiatives, performance trends, and measurable outcomes.\nDevelop and deliver training materials, presentations, facilitation guides, and job aids to support adoption of new tools and procedures.\nConduct after-action reviews and develop lessons-learned reports following major initiatives, program cycles, and tasking activities.\nSupport change-management activities associated with new processes, tools, policies, and organizational requirements.\nCoordinate across multiple GHSD offices, Department stakeholders, and overseas posts to ensure timely completion of programmatic and administrative requirements.\nPerform additional duties as assigned.\n\nRequirements\n\nEducation and Experience\n\nBachelor’s degree in public administration, Business Administration, Public Health, Project Management, or a related field.\nAt least five (5) years of experience in project management, program design, process improvement, business operations, or a related field.\nDemonstrated experience managing multiple projects, workstreams, or competing priorities in a complex organizational environment.\nExperience developing and implementing process improvements, SOPs, workflow documentation, or operational improvement plans.\nExperience working with multiple stakeholders, organizational units, or geographically dispersed teams.\nExperience developing reports, dashboards, trackers, or other tools for monitoring performance and program activities.\nExperience working with budgets, financial information, or program resource data.\nFamiliarity with federal assistance and acquisition processes and applicable Department of State policies and procedures.\nExperience with Microsoft Office applications, particularly Excel, PowerPoint, Word, and SharePoint.\nExperience with Power BI, Tableau, Power Automate, or similar data visualization and workflow automation tools is highly desirable.\nExperience supporting U.S. government programs, foreign assistance, international development, public health, humanitarian assistance, or diplomatic operations is desirable.\nMay be required to pursue a U.S. Department of State medical clearance for the duration of employment on this contract.\nU.S. citizenship and the ability to obtain and maintain a Secret clearance are required. An active Secret clearance is preferred.\n\nKnowledge, Skills, and Abilities\n\nThe successful candidate should demonstrate:\n\nStrong project management and organizational skills.\nExcellent analytical, problem-solving, and process-improvement abilities.\nStrong written and verbal communication skills.\nExceptional editing and quality-control skills.\nAbility to develop clear, concise, and professional correspondence and briefing materials.\nAbility to facilitate meetings and discussions involving diverse stakeholders.\nStrong attention to detail and ability to manage multiple deadlines and suspense dates.\nAbility to translate complex processes into clear SOPs, workflows, training materials, and job aids.\nAbility to analyze data and communicate findings to both technical and non-technical audiences.\nStrong working knowledge of Microsoft Office and SharePoint.\nAbility to identify opportunities for automation and use technology to reduce manual processes.\nAbility to work independently while maintaining effective coordination with supervisors, colleagues, embassies/posts, and government stakeholders.\nAbility to adapt quickly to changing priorities and requirements.\nStrong judgment, reliability, and discretion when handling sensitive government information.\n\nOther Requirements\n\nPossess excellent judgment, reliability, and professionalism.\nHave strong organizational skills and exceptional attention to detail.\nPossess excellent oral and written communication skills.\nHave strong working knowledge of Microsoft Office applications and SharePoint.\nBe able to multi-task and work under deadlines in a fast-paced and collaborative environment.\nBe capable of prioritizing tasks and following up on actions without prompting.\nBe flexible and adaptable to changing circumstances and organizational priorities.\nBe comfortable working with stakeholders across multiple offices, bureaus, and overseas posts.\nBe willing to go the extra mile and participate as an active team member who assists other team members as necessary.\nMaintain appropriate confidentiality and safeguard sensitive government information.\nMeet all applicable contracts, Department of State, security, and workplace requirements.\n\nWorking Conditions and Physical Requirements\n\nIn-person work requirement with the ability to telework, subject to applicable government and contract policies.\nPosition requires extended periods of sitting and working at a computer.\nMay require occasional lifting of equipment or materials in excess of 25 pounds, transportation of equipment, and other physically demanding tasks depending on specific assignment requirements.\nMay require participation in meetings, briefings, training sessions, and other activities involving multiple GHSD offices, U.S. embassies/posts, and Department stakeholders.\nWork may involve periods of high operational tempo, competing priorities, short deadlines, and changing requirements.\n\nSalary Range: $129,904-$146,143 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.\n\nBenefits\n\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources","datePosted":"2026-10-20T13:15:39.813Z","dateModified":"2026-10-20T13:15:39.813Z","hiringOrganization":{"@type":"Organization","name":"Credence","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"435f033f65a40276bb02119e"},"url":"https://jobsearcher.com/jobs/435f033f65a40276bb02119e"}}