{"schemaVersion":"jobsearcher.job.v1","id":"4351fc135799ef89a5e11f17","url":"https://jobsearcher.com/jobs/4351fc135799ef89a5e11f17","canonicalUrl":"https://jobsearcher.com/jobs/4351fc135799ef89a5e11f17","title":"IT Support Engineer","description":"AdvanTech is expanding into Gainesville, FL and seeking an experienced IT Support Engineer with prior MSP experience to help establish our presence there. In this role you will provide advanced technical support across Windows Server, Active Directory, Microsoft 365, and managed network environments. This is not an entry-level or traditional help desk role. Candidates must be able to troubleshoot independently, communicate confidently with clients, and take ownership of issues from resolution through documentation.\nQualifications – IT Support Engineer Required:\nProven experience working in an MSP environment as an IT Engineer or similar role\nStrong troubleshooting ability across Windows workstations and servers\nExperience with Windows Server and Active Directory environments\nHands-on experience supporting Microsoft 365 and SharePoint\nWorking knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLANs)\nExperience with virtualization (Hyper-V preferred)\nAbility to manage workload independently without micromanagement\nClear, professional communication skills with non-technical users and business decision-makers\nBased in the Warner Robins / Macon area with reliable transportation for onsite client support\nPreferred:\nExperience with Ubiquiti or similar managed networking platforms\nExperience supporting VoIP systems\nExposure to server migrations and infrastructure projects\nResponsibilities – IT Support Engineer\nProvide remote and onsite support for managed clients across workstations, servers, networking equipment, and VoIP systems\nTroubleshoot and resolve issues involving Windows environments, Microsoft 365, VPNs, firewalls, printers, and email systems\nAssist with and lead server-related work including domain controllers, application servers, and system migrations\nSupport Active Directory, Microsoft 365, Hyper-V virtualization, and terminal services environments\nConfigure and support managed network infrastructure including firewalls, switches, and wireless access points\nDocument systems, changes, and resolutions thoroughly within the company documentation platform\nCommunicate technical issues and solutions clearly to non-technical users\nFollow established processes and contribute to process improvement initiatives\nAbout AdvanTech\nAdvanTech is a growing Managed Service Provider built on long-term client relationships, strong technical standards, and a team-first mindset. We do not rely on long-term contracts — we earn client loyalty through service quality, accountability, and consistency. Documentation matters. Follow-through matters. How you treat people matters.\nOur engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation, cybersecurity, or project leadership. We provide the tools, trust, and support to help our team grow while maintaining high standards for technical excellence and client communication.\nIf you’re an experienced IT professional seeking meaningful work, real responsibility, and a team that values accountability over micromanagement and quality over shortcuts, we encourage you to apply.\nJob Type: Full-time\nPay: $50,000.00 - $70,000.00 per year\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nVision insurance\nApplication Question(s):\nMSP Experience\nHow many concurrent client environments have you supported at one time?\nWhat RMM or PSA tools have you used?\nIn 2–3 sentences, describe how you would approach a new ticket where the issue is unclear and the user is frustrated.\nWhat was your average daily ticket volume in your previous role?\nThis position requires you to have at least 2 or more years of experience working for an IT Managed Service Provider. Do you have that experience?\nAbility to Commute:\nGainesville, FL 32602 (Required)\nWork Location: In person","company":"Advantech","rawCompany":"advantech","city":"Gainesville","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-07-21T12:26:30.425Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"AdvanTech is expanding into Gainesville, FL and seeking an experienced IT Support Engineer with prior MSP experience to help establish our presence there. In this role you will provide advanced technical support across Windows Server, Active Directory, Microsoft 365, and managed network environments. This is not an entry-level or traditional help desk role. Candidates must be able to troubleshoot independently, communicate confidently with clients, and take ownership of issues from resolution through documentation.\nQualifications – IT Support Engineer Required:\nProven experience working in an MSP environment as an IT Engineer or similar role\nStrong troubleshooting ability across Windows workstations and servers\nExperience with Windows Server and Active Directory environments\nHands-on experience supporting Microsoft 365 and SharePoint\nWorking knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLANs)\nExperience with virtualization (Hyper-V preferred)\nAbility to manage workload independently without micromanagement\nClear, professional communication skills with non-technical users and business decision-makers\nBased in the Warner Robins / Macon area with reliable transportation for onsite client support\nPreferred:\nExperience with Ubiquiti or similar managed networking platforms\nExperience supporting VoIP systems\nExposure to server migrations and infrastructure projects\nResponsibilities – IT Support Engineer\nProvide remote and onsite support for managed clients across workstations, servers, networking equipment, and VoIP systems\nTroubleshoot and resolve issues involving Windows environments, Microsoft 365, VPNs, firewalls, printers, and email systems\nAssist with and lead server-related work including domain controllers, application servers, and system migrations\nSupport Active Directory, Microsoft 365, Hyper-V virtualization, and terminal services environments\nConfigure and support managed network infrastructure including firewalls, switches, and wireless access points\nDocument systems, changes, and resolutions thoroughly within the company documentation platform\nCommunicate technical issues and solutions clearly to non-technical users\nFollow established processes and contribute to process improvement initiatives\nAbout AdvanTech\nAdvanTech is a growing Managed Service Provider built on long-term client relationships, strong technical standards, and a team-first mindset. We do not rely on long-term contracts — we earn client loyalty through service quality, accountability, and consistency. Documentation matters. Follow-through matters. How you treat people matters.\nOur engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation, cybersecurity, or project leadership. We provide the tools, trust, and support to help our team grow while maintaining high standards for technical excellence and client communication.\nIf you’re an experienced IT professional seeking meaningful work, real responsibility, and a team that values accountability over micromanagement and quality over shortcuts, we encourage you to apply.\nJob Type: Full-time\nPay: $50,000.00 - $70,000.00 per year\nBenefits:\n401(k) matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nParental leave\nProfessional development assistance\nVision insurance\nApplication Question(s):\nMSP Experience\nHow many concurrent client environments have you supported at one time?\nWhat RMM or PSA tools have you used?\nIn 2–3 sentences, describe how you would approach a new ticket where the issue is unclear and the user is frustrated.\nWhat was your average daily ticket volume in your previous role?\nThis position requires you to have at least 2 or more years of experience working for an IT Managed Service Provider. Do you have that experience?\nAbility to Commute:\nGainesville, FL 32602 (Required)\nWork Location: In person","datePosted":"2026-07-21T12:26:30.425Z","dateModified":"2026-07-21T12:26:30.425Z","hiringOrganization":{"@type":"Organization","name":"Advantech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gainesville","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4351fc135799ef89a5e11f17"},"url":"https://jobsearcher.com/jobs/4351fc135799ef89a5e11f17"}}