IT Business Analyst

Primary Responsibilities:Partner with business stakeholders to understand, capture, and translate complex commercial and finance requirements into clear, actionable system specifications.Support project coordination activities including milestone tracking, status reporting, and cross team dependency management to keep delivery on trackOperate as an effective member of blended delivery teams, supporting end-to-end system changes through AbbVie's System Lifecycle (SLC) framework, from initiation and design through testing and deploymentAnalyze proposed system changes and new technical opportunities; assess and clearly communicate impacts, risks, and trade-offs to both technical and non-technical audiencesPerform hands-on data analysis using SQL to investigate issues, validate outputs, and deliver accurate, audience-appropriate insights across a range of business and technical stakeholdersContribute to business case development for new initiatives; proactively identify and recommend opportunities for process improvement and operational efficiencyCreate and maintain high-quality system documentation- including functional specifications, process flows, data dictionaries, and knowledge base articles - to support a robust and shared understanding of supported applicationsElicit, author, and refine agile user stories, requirements specifications, business process documentation, and solution design artifactsPlan, coordinate, and execute testing activities - including system integration testing (SIT) and user acceptance testing (UAT) - to ensure delivered solutions meet defined business acceptance criteriaEnsure all delivery activities adhere to AbbVie's division and corporate compliance standards, including change management and documentation requirements in ServiceNow and Kneat SLCRequired Qualifications:3-5 years of experience in an IT Business Analyst or equivalent role; candidates with strong relevant experience at the lower end of the range will be consideredProficiency in SQL for data querying, investigation, and validation across relational data environmentsDemonstrated SDLC experience- with working knowledge of both waterfall and agile delivery methodologiesHands-on experience with ServiceNow for change management, incident tracking, or IT service management workflowsExceptional documentation skills: ability to produce clear, structured, and well-organized artifacts for both technical and business audiencesStrong analytical and problem-solving capabilities, with a track record of translating ambiguous business needs into well-defined requirementsExcellent communication and stakeholder management skills- comfortable facilitating working sessions and presenting findings to varied audiencesPreferred Qualifications:Experience working in pharmaceutical, biotech, or life sciences commercial environments, particularly in areas such as revenue management, gross-to-net, rebates, or pricingFamiliarity with commercial and revenue management platforms (e.g. Model N Powered by N, Kernel Open Pharma, Flex or similar)Experience with reporting and analytics tools such as QlikView, Power BI, or CognosExposure to cloud-based data platforms or data lake environments (e.g., AWS, Azure)Prior experience maintaining system documentation within Kneat SLC or equivalent quality/lifecycle management tools