{"schemaVersion":"jobsearcher.job.v1","id":"43353611c8a2e04f8d92e433","url":"https://jobsearcher.com/jobs/43353611c8a2e04f8d92e433","canonicalUrl":"https://jobsearcher.com/jobs/43353611c8a2e04f8d92e433","title":"Plan Document Support Specialist - Plan Document Team","description":"Due to continued growth in our Plan Document area, ASC is seeking an experienced Retirement Plan Professional to join our Plan Document Team as a Plan Document Support Specialist. This position may be fully remote or based in our Los Angeles, CA office.\r\nWhy Join ASC?\r\nAt ASC, we value work life balance and a positive, collaborative culture. Many of our team members have been with ASC for over a decade—something we're especially proud of. We offer an opportunity to make a real difference for clients who rely on our expertise.\r\nBenefits include\r\n37.5 hour workweek with flexible scheduling\r\nMedical and dental insurance\r\n401(k) and Section 125 plans\r\nPaid time off (PTO)\r\nContinuing education and conference attendance\r\nHome office expense support\r\nOccasional travel (1-2 times per year)\r\nAbout the Role\r\nDo you enjoy helping others, solving complex problems, and working with smart, supportive colleagues? As an ASC Plan Document Support Specialist, you'll play a key role in supporting users of the ASC DGEM Plan Document System and ASC plan documents. You'll work closely with clients and internal teams to ensure accurate plan documents, smooth system use, and high quality support—combining technical knowledge, customer service, and analytical problem solving.\r\nKey Responsibilities\r\nSupport existing clients using the DGEM Plan Document System and ASC plan documents via phone, email, web, Microsoft Teams, and Zoom, including troubleshooting and software enhancements.\r\nAssist with onboarding new clients by helping develop and maintain training materials such as webcasts, videos, user guides, online help, and FAQs.\r\nRespond to client questions involving plan document interpretation and regulatory application.\r\nCollaborate with internal teams to deliver consulting services through Silver Support and other client requests.\r\nPartner with document drafters and software developers to design and maintain logic for system generated checklists, validations, forms, and notices (e.g., SPDs, Safe Harbor notices).\r\nPerform testing on document system product upgrades and enhancements\r\nPerform data mapping and plan document conversion reviews, including file analysis.\r\nReview and test new or updated plan document templates for provision accuracy, and proper integration with the DGEM document generation system.\r\nWork with ASC's sales and marketing team to support business growth.\r\nContribute to additional projects and initiatives as needed.\r\nQualifications, Skills & Experience\r\nBroad knowledge of retirement plans, including IRS and ERISA regulations.\r\nMinimum of three years' experience in the retirement plan industry\r\nStrong organizational, time management, and independent work skills.\r\nA customer focused mindset with a genuine interest in helping and teaching others.\r\nExcellent written and verbal communication skills.\r\nProficiency in Microsoft Word, Excel, and PowerPoint.\r\nExperience with ASC DGEM Plan Documents is preferred; experience with other plan document systems will be considered.\r\nStrong analytical and problem solving skills.\r\nComfortable researching and resolving complex document interpretation questions.\r\nTechnically savvy and open to learning new tools and technologies.\r\nProfessional designations (e.g., ASPPA, NIPA) are a plus.\r\nPatience—and a sense of humor—are essential members of the ASC support team!\r\nJ-18808-Ljbffr","company":"Asc Net","rawCompany":"asc net","city":"Los Angeles","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:49:44.113Z","occupations":[{"code":"15-1299.03","title":"Document Management Specialists","slug":"document-management-specialists"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"525110","title":"Pension Funds","slug":"pension-funds"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Plan Document Support Specialist - Plan Document Team","description":"Due to continued growth in our Plan Document area, ASC is seeking an experienced Retirement Plan Professional to join our Plan Document Team as a Plan Document Support Specialist. This position may be fully remote or based in our Los Angeles, CA office.\r\nWhy Join ASC?\r\nAt ASC, we value work life balance and a positive, collaborative culture. Many of our team members have been with ASC for over a decade—something we're especially proud of. We offer an opportunity to make a real difference for clients who rely on our expertise.\r\nBenefits include\r\n37.5 hour workweek with flexible scheduling\r\nMedical and dental insurance\r\n401(k) and Section 125 plans\r\nPaid time off (PTO)\r\nContinuing education and conference attendance\r\nHome office expense support\r\nOccasional travel (1-2 times per year)\r\nAbout the Role\r\nDo you enjoy helping others, solving complex problems, and working with smart, supportive colleagues? As an ASC Plan Document Support Specialist, you'll play a key role in supporting users of the ASC DGEM Plan Document System and ASC plan documents. You'll work closely with clients and internal teams to ensure accurate plan documents, smooth system use, and high quality support—combining technical knowledge, customer service, and analytical problem solving.\r\nKey Responsibilities\r\nSupport existing clients using the DGEM Plan Document System and ASC plan documents via phone, email, web, Microsoft Teams, and Zoom, including troubleshooting and software enhancements.\r\nAssist with onboarding new clients by helping develop and maintain training materials such as webcasts, videos, user guides, online help, and FAQs.\r\nRespond to client questions involving plan document interpretation and regulatory application.\r\nCollaborate with internal teams to deliver consulting services through Silver Support and other client requests.\r\nPartner with document drafters and software developers to design and maintain logic for system generated checklists, validations, forms, and notices (e.g., SPDs, Safe Harbor notices).\r\nPerform testing on document system product upgrades and enhancements\r\nPerform data mapping and plan document conversion reviews, including file analysis.\r\nReview and test new or updated plan document templates for provision accuracy, and proper integration with the DGEM document generation system.\r\nWork with ASC's sales and marketing team to support business growth.\r\nContribute to additional projects and initiatives as needed.\r\nQualifications, Skills & Experience\r\nBroad knowledge of retirement plans, including IRS and ERISA regulations.\r\nMinimum of three years' experience in the retirement plan industry\r\nStrong organizational, time management, and independent work skills.\r\nA customer focused mindset with a genuine interest in helping and teaching others.\r\nExcellent written and verbal communication skills.\r\nProficiency in Microsoft Word, Excel, and PowerPoint.\r\nExperience with ASC DGEM Plan Documents is preferred; experience with other plan document systems will be considered.\r\nStrong analytical and problem solving skills.\r\nComfortable researching and resolving complex document interpretation questions.\r\nTechnically savvy and open to learning new tools and technologies.\r\nProfessional designations (e.g., ASPPA, NIPA) are a plus.\r\nPatience—and a sense of humor—are essential members of the ASC support team!\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:49:44.113Z","dateModified":"2026-04-09T15:49:44.113Z","hiringOrganization":{"@type":"Organization","name":"Asc Net","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"43353611c8a2e04f8d92e433"},"url":"https://jobsearcher.com/jobs/43353611c8a2e04f8d92e433"}}