{"schemaVersion":"jobsearcher.job.v1","id":"432d3d0fa4f0b1ccfaf372ce","url":"https://jobsearcher.com/jobs/432d3d0fa4f0b1ccfaf372ce","canonicalUrl":"https://jobsearcher.com/jobs/432d3d0fa4f0b1ccfaf372ce","title":"Customer Service Representative","description":"We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.\nResponsibilities\nManage large amounts of incoming calls\nGenerate sales leads\nIdentify and assess customers’ needs to achieve satisfaction\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nProvide accurate, valid and complete information by using the right methods/tools\nMeet personal/customer service team sales targets and call handling quotas\nHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution\nKeep records of customer interactions, process customer accounts and file documents\nFollow communication procedures, guidelines and policies\nTake the extra mile to engage customers\nSkills\nProven customer support experience or experience as a client service representative\nTrack record of over-achieving quota\nStrong phone contact handling skills and active listening\nFamiliarity with CRM systems and practices\nCustomer orientation and ability to adapt/respond to different types of characters\nExcellent communication and presentation skills\nAbility to multi-task, prioritize, and manage time effectively\nHigh school degree\nJob Type: Part-time\nPay: $13.00 - $26.00 per hour\nBenefits:\nHealth insurance\nPaid time off\nSchedule:\n8 hour shift\nEducation:\nHigh school or equivalent (Preferred)\nExperience:\nAdministrative Assistants & Receptionists: 1 year (Preferred)\nCustomer service: 1 year (Preferred)\nWork Location: In person","company":"Gem","rawCompany":"gem","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T12:19:19.185Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.\nResponsibilities\nManage large amounts of incoming calls\nGenerate sales leads\nIdentify and assess customers’ needs to achieve satisfaction\nBuild sustainable relationships and trust with customer accounts through open and interactive communication\nProvide accurate, valid and complete information by using the right methods/tools\nMeet personal/customer service team sales targets and call handling quotas\nHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution\nKeep records of customer interactions, process customer accounts and file documents\nFollow communication procedures, guidelines and policies\nTake the extra mile to engage customers\nSkills\nProven customer support experience or experience as a client service representative\nTrack record of over-achieving quota\nStrong phone contact handling skills and active listening\nFamiliarity with CRM systems and practices\nCustomer orientation and ability to adapt/respond to different types of characters\nExcellent communication and presentation skills\nAbility to multi-task, prioritize, and manage time effectively\nHigh school degree\nJob Type: Part-time\nPay: $13.00 - $26.00 per hour\nBenefits:\nHealth insurance\nPaid time off\nSchedule:\n8 hour shift\nEducation:\nHigh school or equivalent (Preferred)\nExperience:\nAdministrative Assistants & Receptionists: 1 year (Preferred)\nCustomer service: 1 year (Preferred)\nWork Location: In person","datePosted":"2026-08-06T12:19:19.185Z","dateModified":"2026-08-06T12:19:19.185Z","hiringOrganization":{"@type":"Organization","name":"Gem","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"432d3d0fa4f0b1ccfaf372ce"},"url":"https://jobsearcher.com/jobs/432d3d0fa4f0b1ccfaf372ce"}}