{"schemaVersion":"jobsearcher.job.v1","id":"43242e6e5e60469cd0a976d8","url":"https://jobsearcher.com/jobs/43242e6e5e60469cd0a976d8","canonicalUrl":"https://jobsearcher.com/jobs/43242e6e5e60469cd0a976d8","title":"Program Engagement Representative","description":"Description:The Program Engagement Representative will be responsible for taking inbound calls and following up with members that have contacted Costco Auto Program regarding their experience in the car buying process. This role will also be responsible for documenting member feedback in our database. This position will work alongside the Program Specialists with direction from management.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nActs as the “front line” for the Program Specialist Group to ensure member expectations are met timely and efficiently\nAnswering questions and educating members on Costco Auto program\nGathering information from members to provide Program Specialists for additional follow-up\nMaking calls to dealerships as needed\nWorks closely with Program Specialists and management team\nActs as a back-up to Program Specialists as needed\nOther duties as assigned\nQualifications/Requirements:\nHigh School Diploma and a minimum of 2 years’ experience in a service-oriented environment\nExperience taking escalated calls and/or in a customer retention role is highly desired\nExcellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomatic\nStrong attention to detail\nProficiency in Microsoft Office including Outlook, Word and Excel (preferred).\nExperience using an Outlook calendar to track and manage follow-up calls\nMinimum of 1-year experience communicating with customers via phone preferred\nMaintains a high level of professionalism and confidentiality when dealing with sensitive information\nExperience working within a team environment is preferred\nExposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)\nMaintain high Standards of Customer Service Excellence\nMaintain a high level of morale and commitment to the Program Specialist Group\nSuperior written and verbal communication skills\nFlexible, adaptable and able to work in a fast-paced environment\nPositive attitude, energetic and enthusiastic\nGood work ethic, reliable and accountable\nExercise good judgment and use initiative; demonstrate integrity and honesty\nStrong organizational skills\nPay: $20.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nReferral program\nTuition reimbursement\nVision insurance\nWork Location: In person","company":"Costcoautoprogram","rawCompany":"costcoautoprogram","city":"Reno","state":"NV","isRemote":false,"isActive":false,"createdAt":"2026-07-16T15:12:48.694Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"},{"code":"441120","title":"Used Car Dealers","slug":"used-car-dealers"},{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Engagement Representative","description":"Description:The Program Engagement Representative will be responsible for taking inbound calls and following up with members that have contacted Costco Auto Program regarding their experience in the car buying process. This role will also be responsible for documenting member feedback in our database. This position will work alongside the Program Specialists with direction from management.\nESSENTIAL DUTIES AND RESPONSIBILITIES:\nActs as the “front line” for the Program Specialist Group to ensure member expectations are met timely and efficiently\nAnswering questions and educating members on Costco Auto program\nGathering information from members to provide Program Specialists for additional follow-up\nMaking calls to dealerships as needed\nWorks closely with Program Specialists and management team\nActs as a back-up to Program Specialists as needed\nOther duties as assigned\nQualifications/Requirements:\nHigh School Diploma and a minimum of 2 years’ experience in a service-oriented environment\nExperience taking escalated calls and/or in a customer retention role is highly desired\nExcellent listening skills; be thoughtful and responsive creating a good rapport while remaining diplomatic\nStrong attention to detail\nProficiency in Microsoft Office including Outlook, Word and Excel (preferred).\nExperience using an Outlook calendar to track and manage follow-up calls\nMinimum of 1-year experience communicating with customers via phone preferred\nMaintains a high level of professionalism and confidentiality when dealing with sensitive information\nExperience working within a team environment is preferred\nExposure to Key Performance Indicators (metrics related to turnaround times, aging issues, etc)\nMaintain high Standards of Customer Service Excellence\nMaintain a high level of morale and commitment to the Program Specialist Group\nSuperior written and verbal communication skills\nFlexible, adaptable and able to work in a fast-paced environment\nPositive attitude, energetic and enthusiastic\nGood work ethic, reliable and accountable\nExercise good judgment and use initiative; demonstrate integrity and honesty\nStrong organizational skills\nPay: $20.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible spending account\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nReferral program\nTuition reimbursement\nVision insurance\nWork Location: In person","datePosted":"2026-07-16T15:12:48.694Z","dateModified":"2026-07-16T15:12:48.694Z","hiringOrganization":{"@type":"Organization","name":"Costcoautoprogram","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Reno","addressRegion":"NV","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"43242e6e5e60469cd0a976d8"},"url":"https://jobsearcher.com/jobs/43242e6e5e60469cd0a976d8"}}