{"schemaVersion":"jobsearcher.job.v1","id":"42eca0cf77fc485bcd9dd936","url":"https://jobsearcher.com/jobs/42eca0cf77fc485bcd9dd936","canonicalUrl":"https://jobsearcher.com/jobs/42eca0cf77fc485bcd9dd936","title":"System Administrator","description":"System Administrator II – Telecom SpecialistLocation: Onsite - Houston, TXDuration: 6-12 MonthsVisa: Opt, H4EAD, H1Job OverviewWe are seeking a System Administrator II / Telecom Specialist to support enterprise telecommunications, unified communications, and contact center technologies.The ideal candidate will have hands-on experience with Cisco CUCM, Cisco Unity, and NICE CXone, along with strong troubleshooting, user support, and telecom administration skills.Must-Have SkillsCisco Unified Communications Manager (CUCM / Cisco Call Manager)Cisco Unity VoicemailNICE CXoneTelephony / TelecommunicationsUnified CommunicationsContact Center SupportCisco Networking – BasicUser Provisioning & Device ConfigurationVoicemail AdministrationTechnical TroubleshootingIncident / Service Request ManagementEnd-User & Executive SupportTelecom Hardware & Equipment SupportStrong Communication & Customer Service SkillsKey ResponsibilitiesAdminister and support Cisco CUCM, including user provisioning, device configuration, calling permissions, and maintenance.Manage and troubleshoot Cisco Unity voicemail, mailboxes, and call handlers.Administer NICE CXone user accounts, profiles, and support requests.Handle telecom adds, moves, changes, and user service requests.Troubleshoot telephony, unified communications, contact center, hardware, software, and network issues.Document incidents, troubleshooting steps, and resolutions in ticketing systems.Coordinate with vendors, service providers, and internal IT teams.Maintain telecom equipment inventory and support deployments and replacements.Provide end-user training and technical support.Use AI-assisted tools for troubleshooting, documentation, research, and process improvement.Qualifications3+ years of experience in telecom, telephony, unified communications, or contact center support.Hands-on experience with CUCM and Cisco Unity.Working knowledge of NICE CXone.Basic Cisco networking knowledge.Strong troubleshooting and problem-solving skills.Experience supporting users and preferably executives/leadership.Strong communication and customer service skills.Ability to work independently in a fast-paced environment.Must be willing to work onsite in Houston, TX.Preferred Background: Enterprise IT, Telecom, Unified Communications, Contact Center, or Corporate IT environments.","company":"Rulesiq","rawCompany":"rulesiq","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-22T11:30:22.325Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"49-2022.00","title":"Telecommunications Equipment Installers and Repairers, Except Line Installers","slug":"telecommunications-equipment-installers-and-repairers-except-line-installers"}],"industries":[{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"System Administrator","description":"System Administrator II – Telecom SpecialistLocation: Onsite - Houston, TXDuration: 6-12 MonthsVisa: Opt, H4EAD, H1Job OverviewWe are seeking a System Administrator II / Telecom Specialist to support enterprise telecommunications, unified communications, and contact center technologies.The ideal candidate will have hands-on experience with Cisco CUCM, Cisco Unity, and NICE CXone, along with strong troubleshooting, user support, and telecom administration skills.Must-Have SkillsCisco Unified Communications Manager (CUCM / Cisco Call Manager)Cisco Unity VoicemailNICE CXoneTelephony / TelecommunicationsUnified CommunicationsContact Center SupportCisco Networking – BasicUser Provisioning & Device ConfigurationVoicemail AdministrationTechnical TroubleshootingIncident / Service Request ManagementEnd-User & Executive SupportTelecom Hardware & Equipment SupportStrong Communication & Customer Service SkillsKey ResponsibilitiesAdminister and support Cisco CUCM, including user provisioning, device configuration, calling permissions, and maintenance.Manage and troubleshoot Cisco Unity voicemail, mailboxes, and call handlers.Administer NICE CXone user accounts, profiles, and support requests.Handle telecom adds, moves, changes, and user service requests.Troubleshoot telephony, unified communications, contact center, hardware, software, and network issues.Document incidents, troubleshooting steps, and resolutions in ticketing systems.Coordinate with vendors, service providers, and internal IT teams.Maintain telecom equipment inventory and support deployments and replacements.Provide end-user training and technical support.Use AI-assisted tools for troubleshooting, documentation, research, and process improvement.Qualifications3+ years of experience in telecom, telephony, unified communications, or contact center support.Hands-on experience with CUCM and Cisco Unity.Working knowledge of NICE CXone.Basic Cisco networking knowledge.Strong troubleshooting and problem-solving skills.Experience supporting users and preferably executives/leadership.Strong communication and customer service skills.Ability to work independently in a fast-paced environment.Must be willing to work onsite in Houston, TX.Preferred Background: Enterprise IT, Telecom, Unified Communications, Contact Center, or Corporate IT environments.","datePosted":"2026-08-22T11:30:22.325Z","dateModified":"2026-08-22T11:30:22.325Z","hiringOrganization":{"@type":"Organization","name":"Rulesiq","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"42eca0cf77fc485bcd9dd936"},"url":"https://jobsearcher.com/jobs/42eca0cf77fc485bcd9dd936"}}