Veterinary Customer Service Representative

Are you passionate about animals and love helping people? Do you thrive in a fast-paced, team-oriented environment? Shepherd of the Hills Veterinary Clinic, a growing and thriving veterinary practice, is seeking a Veterinary Customer Service Representative (CSR) to join our dedicated team! As the first point of contact for our clients, you’ll play a vital role in creating a positive and welcoming experience for pets and their owners. We’re looking for someone who is compassionate, detail-oriented, and eager to support both our clients and our veterinary team. Key Responsibilities: Greet clients and patients with warmth and professionalism, both in person and over the phone Schedule appointments, manage client communications, and confirm visits Process payments, invoices, and maintain accurate client records Assist with client education regarding services, wellness plans, and follow-up care Collaborate closely with veterinary technicians and doctors to ensure smooth daily operations Handle client concerns with empathy and professionalism Qualifications: Prior experience in a veterinary, medical, or customer service setting preferred Strong communication and organizational skills Ability to multitask and remain calm under pressure Proficiency with veterinary software is a plus Passion for animals and a genuine desire to provide outstanding service What We Offer: Competitive pay based on experience Comprehensive benefits package (dental, vision, PTO, uniform allowance, etc.) Paid holidays Simple IRA with employer match Employee credit for personal pet care (because your pets deserve love, too!) Aflac stipend - choose the programs that fit your needs. Opportunities for training, career growth, and continuing education Supportive, team-based work environment A chance to make a difference in the lives of pets and their families every day Why Choose Us: We’re not corporate. We’re real people who love animals, value work-life balance, and support one another like family. Our clinic culture is upbeat, respectful, and supportive—perfect for someone who wants to grow their skills and enjoy coming to work. Led by Experience, Built for Success.: We’re proud to be supported by a Practice Manager with over 22 years of experience in the veterinary industry. With a deep understanding of clinic operations, team management, and veterinary business leadership, our manager ensures a smooth, efficient, and well-organized workplace—so you can focus on what you do best: caring for pets and connecting with clients. You won’t be navigating practice life alone—we have the structure and support to help you thrive. About the Clinic: Brand-new facility designed for comfort, efficiency, and fear-free visits All new equipment: digital radiography, dental radiographs, surgical suite, and more. Separate dog and cat waiting areas, large dog run, and 4 spacious exam rooms. Paperless Clinic - utilizing state of the art cloud-based technology. What You’ll Find at Shepherd of the Hills Vet: Schedule & Work-Life Balance True four-day work week (not 10-hour marathons) Saturday Rotations - not every Saturday- we are open one Saturday a month. Location, Location, Location Conveniently located just off Highway 65 Minutes from three lakes, premier hiking, shopping, and attractions in the Ozarks If you’re an energetic, caring individual who takes pride in excellent customer care and wants to be part of a practice that’s truly making an impact, we’d love to hear from you! Job Type: Full-time Pay: $14.00 - $17.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Life insurance Paid time off Retirement plan Vision insurance Work Location: In person