{"schemaVersion":"jobsearcher.job.v1","id":"429dfcbedb4a38f83e5fb708","url":"https://jobsearcher.com/jobs/429dfcbedb4a38f83e5fb708","canonicalUrl":"https://jobsearcher.com/jobs/429dfcbedb4a38f83e5fb708","title":"Tech Support Principal Engineer","description":"Overview\nAs Tech Support Principal Engineer you will join AVEVA’s Global Technical Support to enable customers to make best use of our software. You will address a broad range of queries, from basic usage to complex modelling, guiding users through data-driven insights. You’ll train users, develop materials, and coordinate cross-team investigations to resolve issues efficiently. Your work directly supports customers and strengthens AVEVA’s value delivery in industrial software. This role offers collaboration across Sales, R&D, Services, and Project Management with a focus on impactful problem solving.\n\nCompensation / BenefitsFlex work hoursPTO 20 days rising to 25three paid volunteering daysparental leave (primary and secondary)well-being supportmedical, dental, vision, and 401K\nResponsibilitiesRespond to customer queries ranging from simple usage questions to in-depth modelling investigationsEngage with diverse end-users to understand workflows, diagnose problems, and provide technical guidanceCreate and deliver training materials and run training coursesTrack, triage, and prioritize customer queries to ensure timely resolutionCoordinate investigations of customer issues across multiple teamsCollaborate with Sales, R&D, Services and Project Management to address queries efficiently\nKey requirements10+ years of Oil and Gas industry knowledge (Refinery Economics)Strong numerical background with a degree or Ph.D. in mathematics, engineering or physical sciences (preferred)Ability to analyze technical requirements, solve complex problems, and provide solutionsProficiency in communicating technical topics to varied audiencesExperience presenting to clients and audiencesKeen to learn and gain in-depth understanding of technical issuesCompetent user of Microsoft Word, Excel and PowerPointstrong communicationpresentation skillsclient-facing demeanorEconomic planning within Oil and Gas value chain optimizationSoftware development experienceUnderstanding of databases, networks and software architecture","company":"Aveva Group","rawCompany":"aveva group","city":"Irvine","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T03:50:47.334Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support Principal Engineer","description":"Overview\nAs Tech Support Principal Engineer you will join AVEVA’s Global Technical Support to enable customers to make best use of our software. You will address a broad range of queries, from basic usage to complex modelling, guiding users through data-driven insights. You’ll train users, develop materials, and coordinate cross-team investigations to resolve issues efficiently. Your work directly supports customers and strengthens AVEVA’s value delivery in industrial software. This role offers collaboration across Sales, R&D, Services, and Project Management with a focus on impactful problem solving.\n\nCompensation / BenefitsFlex work hoursPTO 20 days rising to 25three paid volunteering daysparental leave (primary and secondary)well-being supportmedical, dental, vision, and 401K\nResponsibilitiesRespond to customer queries ranging from simple usage questions to in-depth modelling investigationsEngage with diverse end-users to understand workflows, diagnose problems, and provide technical guidanceCreate and deliver training materials and run training coursesTrack, triage, and prioritize customer queries to ensure timely resolutionCoordinate investigations of customer issues across multiple teamsCollaborate with Sales, R&D, Services and Project Management to address queries efficiently\nKey requirements10+ years of Oil and Gas industry knowledge (Refinery Economics)Strong numerical background with a degree or Ph.D. in mathematics, engineering or physical sciences (preferred)Ability to analyze technical requirements, solve complex problems, and provide solutionsProficiency in communicating technical topics to varied audiencesExperience presenting to clients and audiencesKeen to learn and gain in-depth understanding of technical issuesCompetent user of Microsoft Word, Excel and PowerPointstrong communicationpresentation skillsclient-facing demeanorEconomic planning within Oil and Gas value chain optimizationSoftware development experienceUnderstanding of databases, networks and software architecture","datePosted":"2026-09-15T03:50:47.334Z","dateModified":"2026-09-15T03:50:47.334Z","hiringOrganization":{"@type":"Organization","name":"Aveva Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"429dfcbedb4a38f83e5fb708"},"url":"https://jobsearcher.com/jobs/429dfcbedb4a38f83e5fb708"}}