{"schemaVersion":"jobsearcher.job.v1","id":"4297412d2b366e77cff1de57","url":"https://jobsearcher.com/jobs/4297412d2b366e77cff1de57","canonicalUrl":"https://jobsearcher.com/jobs/4297412d2b366e77cff1de57","title":"It Technical Support Analyst","description":"NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.\nSUMMARY OF POSITION\nThis IT Technical Support Analyst is responsible for diagnosing, researching, and resolving various technical issues to ensure smooth computer and system operations at the site. The role includes providing both onsite and remote desktop support for local and remote users, and handling escalated incidents, phone calls, emails, and chat requests.\nJOB DUTIES & ESSENTIAL FUNCTIONS:\nPerforms analysis of network needs and contributes to design of network architecture, integration, and installation\nDiagnose, troubleshoot, and resolve hardware, software, and connectivity issues\nInstalls and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals and wiring\nEvaluates local area network hardware and software requirements and capabilities and makes recommendations\nCoordinates installation of hardware and software by others\nProvides support to and trains users in local area network administration and usage\nMonitors and maintains network stability\nCommunicates and coordinates network schedule, backups and downtime to users\nCoordinates third-party maintenance for network hardware, software and telecommunications services\nPrepares and maintains documentation of network configurations and cabling layouts\nPerforms backup duties with other IT professionals\nCoordinates and administrates all network connections to and from local and wide area networks\nProvides and evaluates the means for ordering computer and network supplies\nPerforms web-site design and administration\nAdministers and maintains e-mail\nMonitor systems and respond as necessary to support a 24/7 operational facility.\nPerform PC imaging and deployment (Windows 10 experience required)\nAssist with setup, testing, configuration, maintenance, and troubleshooting of IT equipment\nSupport installation of hardware and software and respond to routine user inquiries\nParticipate in various IT-related projects and operational tasks as needed\nManages and administers real-time monitoring systems\nQUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):\nTwo (2) year degree in related computer sciences\nMinimum three (3) years related experience preferably in a manufacturing setting\nAbility to install, configure, and troubleshoot local and wide area computer networks and associated assemblies.\nHands-on experience with Windows 10 PC imaging\nStrong troubleshooting and problem-solving skills\nExperience supporting hardware, peripherals, and end-user devices\nAbility to work independently in an onsite environment\nStrong communication and customer service skills","company":"Techniplas","rawCompany":"techniplas","city":"Mansfield","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:17:14.285Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"It Technical Support Analyst","description":"NEXXTA is a U.S.-based manufacturing partner with four Great Lakes facilities delivering precision, speed, and scale. We serve industry leaders across transportation, energy, medical, and defense, offering tariff-free production, open capacity, and rapid ramp-up. With in-house R&D and engineering, we help customers strengthen supply chains and build confidently in America.\nSUMMARY OF POSITION\nThis IT Technical Support Analyst is responsible for diagnosing, researching, and resolving various technical issues to ensure smooth computer and system operations at the site. The role includes providing both onsite and remote desktop support for local and remote users, and handling escalated incidents, phone calls, emails, and chat requests.\nJOB DUTIES & ESSENTIAL FUNCTIONS:\nPerforms analysis of network needs and contributes to design of network architecture, integration, and installation\nDiagnose, troubleshoot, and resolve hardware, software, and connectivity issues\nInstalls and maintains local area network hardware and software, including servers, peripherals, network nodes, terminals and wiring\nEvaluates local area network hardware and software requirements and capabilities and makes recommendations\nCoordinates installation of hardware and software by others\nProvides support to and trains users in local area network administration and usage\nMonitors and maintains network stability\nCommunicates and coordinates network schedule, backups and downtime to users\nCoordinates third-party maintenance for network hardware, software and telecommunications services\nPrepares and maintains documentation of network configurations and cabling layouts\nPerforms backup duties with other IT professionals\nCoordinates and administrates all network connections to and from local and wide area networks\nProvides and evaluates the means for ordering computer and network supplies\nPerforms web-site design and administration\nAdministers and maintains e-mail\nMonitor systems and respond as necessary to support a 24/7 operational facility.\nPerform PC imaging and deployment (Windows 10 experience required)\nAssist with setup, testing, configuration, maintenance, and troubleshooting of IT equipment\nSupport installation of hardware and software and respond to routine user inquiries\nParticipate in various IT-related projects and operational tasks as needed\nManages and administers real-time monitoring systems\nQUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITIES):\nTwo (2) year degree in related computer sciences\nMinimum three (3) years related experience preferably in a manufacturing setting\nAbility to install, configure, and troubleshoot local and wide area computer networks and associated assemblies.\nHands-on experience with Windows 10 PC imaging\nStrong troubleshooting and problem-solving skills\nExperience supporting hardware, peripherals, and end-user devices\nAbility to work independently in an onsite environment\nStrong communication and customer service skills","datePosted":"2026-04-14T11:17:14.285Z","dateModified":"2026-04-14T11:17:14.285Z","hiringOrganization":{"@type":"Organization","name":"Techniplas","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mansfield","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4297412d2b366e77cff1de57"},"url":"https://jobsearcher.com/jobs/4297412d2b366e77cff1de57"}}