IT Support Specialist (Hybrid)

IT Support Specialist (Hybrid)RaleighACT Power Services was created to provide industry leading services for our clients. As an independent service provider, we avoid conflicts of interest and maintain a complete focus on our clients' needs. We have taken a no-frills approach to developing our organization to ensure our clients are only paying for services that add value. ACT then leverages a world-class team, state of the art technology, and best-in-class operating practices to ensure every facility is operated in a manner that maximizes production, preserves compliance, and ensures the safety of our personnel and communities. Our vision is to reshape the industry's benchmark for renewable operations and create the next generation of O&M provider.We're looking for a motivated and customer-focused IT Support Specialist to join our IT team. In this entry-level role, you'll be the first point of contact for employees experiencing technical issues, helping them resolve problems quickly and professionally. This is a great opportunity to build your IT career in a hands-on, collaborative environment.Job Location: This is a hybrid position. You will work a combination of on-site days at our Morrisville, NC office and remote days, with scheduling coordinated with your manager. Reliable internet access is required on remote days.Duties/Responsibilities:Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing systemDiagnose and troubleshoot hardware, software, and network issues for end usersSet up, configure, and maintain desktops, laptops, printers, and peripheral devicesAssist with onboarding new employees, including account creation and equipment setupEscalate complex issues to Tier 2 support teams with thorough documentationMaintain accurate records of issues, resolutions, and asset inventoryFollow IT policies, procedures, and security best practicesProvide a positive support experience with clear, friendly communicationSkills/Abilities:Required:Basic understanding of Windows and/or macOS operating systemsFamiliarity with Microsoft 365 (Outlook, Teams, Word, Excel)Strong problem-solving skills and attention to detailExcellent written and verbal communication skillsAbility to work independently and as part of a teamRemote Support Tools: Proficiency in using remote support tools to assist usersPreferred:Experience with ticketing systemsBasic knowledge of networking concepts (DNS, DHCP, VPN, TCP/IP)Prior customer service or technical support experienceSoftware development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and toolsEducation and Experience:Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred3+ years of experience in IT Support, or similar rolePhysical Requirements:Prolonged periods sitting at a desk and working on a computerAbility to occasionally travel to solar facilities or meetingsBenefits:401(k) with employer matchHealth InsuranceDental InsuranceVision InsuranceFlexible Spending AccountHealth Savings AccountShort-term and Long-term disabilityCritical illnessPaid Time OffParental LeavePaid HolidaysEmployee assistance programLife insuranceOpportunities for advancementTraining and DevelopmentLegal and Identity TheftPet InsuranceAct Power Services does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies