{"schemaVersion":"jobsearcher.job.v1","id":"4215d592eb4b426beaaa890b","url":"https://jobsearcher.com/jobs/4215d592eb4b426beaaa890b","canonicalUrl":"https://jobsearcher.com/jobs/4215d592eb4b426beaaa890b","title":"Customer Implementation Manager","description":"Empower Every Team to Thrive\n\nQuantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.\nWe help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.\n\nAt Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable.\nCheck out our 2025 Employee Engagement Survey Results (yes, we use our own software):\n97% response rate\n82% overall favorability\n98% favorable on the item \"The people I work with treat each other with respect.\"\n96% favorable on the item \"My job gives me flexibility to meet the needs of both my work and personal life.\"\n\nCheck out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!\n\nWhat’s the Opportunity?\nWe are looking for a full-time Customer Implementation Manager who loves getting customers set up on the right track for long-term success in our software. The role of the CIM is to guide customers through the onboarding process while providing an excellent customer experience. They are responsible for scheduling and leading all onboarding meetings and training, serving as the tactical point-of-contact to software launch.\nYou Will:\nEffectively oversee the simultaneous implementation of multiple customers, maintaining a daily task list to ensure timely delivery of value\nAct as a liaison between internal and external team members to deliver on the project scope and ensure customer satisfaction\nFacilitate customer meetings to collect information, work through onboarding activities, and provide updates on onboarding progress\nPresent technical information both verbally and written to technical and non-technical audiences\nCollaborate with Customer Success Managers by providing status updates on onboarding, making them aware of any issues or escalations that may cause onboarding to miss key deadlines\nConduct trainings and demonstrate product functionality to existing customers\nResolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity\nMaintain high level of expertise and technical proficiency in our product\nPartner with the Product teams during new product and feature launches to ensure you understand how they will apply to the customer’s technical needs\nAdvocate for the customer by taking their feedback and sharing it with other departments to improve processes and product offerings that impact the customer experience\nContinuously look for opportunities to improve implementation processes\nContribute towards the development of a strong team environment by upholding high work standards\nGo the extra mile to ensure our customers are successful\nOccasional travel ( 5%) may be required to visit customers, attend onsite workshops, or participate in company events.\nYou Have:\nTechnical aptitude and ability to learn software programs\nStrong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to make decisions and resolve problems\nAbility to explain technical situations in non-technical terms\nThe skills to be personable, patient, and empathic when working through customer issues and escalations\nThe ability to manage multiple priorities while maintaining strict attention to details\nEnergy and are self-motivated; a team player who is a proactive and creative problem solver\nExperience working cross-functionally in a team-oriented environment – emphasizing overall success over individual responsibilities\nA desire to learn, take initiative, and deliver results\nWhy Quantum Workplace?\n\nAt Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.\n\nWe’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.\n\nBelow are some of the ways we support our teams and help them thrive.\nWe care for our Qwirks and their families\nHealth Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth\nDental & Vision: We cover 100% of premiums for employees\n401k: We match 100% of contributions up to 4% and you're fully vested on day 1\nAdditionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.\nWe seek to belong\nEmployee-led Council works to create a more inclusive workplace\nNo dress code - wear what makes you feel confident - BE YOU!\nWe invest in wellness and development\nAnnual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!\nOur Omaha office has an on-site fitness center - free for Qwirk use\nMonthly manager-employee lunches for goal planning and development\nZoo membership to your closest zoo\nRemote work stipend for 100% remote Qwirks\nAt Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.\nApplicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.\n\nWe value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.\n\nGo back to our job listings page.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Quantumworkplace","rawCompany":"quantumworkplace","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-15T14:44:11.367Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Implementation Manager","description":"Empower Every Team to Thrive\n\nQuantum Workplace helps leaders build thriving teams—teams that are aligned on what matters, empowered to contribute, growing through development, and valued for the work they do.\nWe help make that happen through a connected talent platform that gives leaders a clear view of what’s happening across their teams. With more than 20 years in the HR technology space, we’ve partnered with thousands of organizations to help leaders turn insight into action that strengthens employee connection, performance, and business outcomes.\n\nAt Quantum Workplace, our people are our greatest lever for impact. We bring grit and hustle to our work, take ownership, and focus on doing work that matters. We pair that with care and flexibility—supporting people as whole humans and making space for work that’s meaningful and sustainable.\nCheck out our 2025 Employee Engagement Survey Results (yes, we use our own software):\n97% response rate\n82% overall favorability\n98% favorable on the item \"The people I work with treat each other with respect.\"\n96% favorable on the item \"My job gives me flexibility to meet the needs of both my work and personal life.\"\n\nCheck out our recent Stevie Award for Customer Service, and see what it means to be a Qwirk through this video!\n\nWhat’s the Opportunity?\nWe are looking for a full-time Customer Implementation Manager who loves getting customers set up on the right track for long-term success in our software. The role of the CIM is to guide customers through the onboarding process while providing an excellent customer experience. They are responsible for scheduling and leading all onboarding meetings and training, serving as the tactical point-of-contact to software launch.\nYou Will:\nEffectively oversee the simultaneous implementation of multiple customers, maintaining a daily task list to ensure timely delivery of value\nAct as a liaison between internal and external team members to deliver on the project scope and ensure customer satisfaction\nFacilitate customer meetings to collect information, work through onboarding activities, and provide updates on onboarding progress\nPresent technical information both verbally and written to technical and non-technical audiences\nCollaborate with Customer Success Managers by providing status updates on onboarding, making them aware of any issues or escalations that may cause onboarding to miss key deadlines\nConduct trainings and demonstrate product functionality to existing customers\nResolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity\nMaintain high level of expertise and technical proficiency in our product\nPartner with the Product teams during new product and feature launches to ensure you understand how they will apply to the customer’s technical needs\nAdvocate for the customer by taking their feedback and sharing it with other departments to improve processes and product offerings that impact the customer experience\nContinuously look for opportunities to improve implementation processes\nContribute towards the development of a strong team environment by upholding high work standards\nGo the extra mile to ensure our customers are successful\nOccasional travel ( 5%) may be required to visit customers, attend onsite workshops, or participate in company events.\nYou Have:\nTechnical aptitude and ability to learn software programs\nStrong communication and interpersonal skills, both written and verbal; effectively use email, phone calls, and meetings to make decisions and resolve problems\nAbility to explain technical situations in non-technical terms\nThe skills to be personable, patient, and empathic when working through customer issues and escalations\nThe ability to manage multiple priorities while maintaining strict attention to details\nEnergy and are self-motivated; a team player who is a proactive and creative problem solver\nExperience working cross-functionally in a team-oriented environment – emphasizing overall success over individual responsibilities\nA desire to learn, take initiative, and deliver results\nWhy Quantum Workplace?\n\nAt Quantum Workplace, we believe thriving teams move our own business forward too. That belief shapes how we work, how we lead, and how we support one another every day.\n\nWe’re intentional about how we show up, guided by our core values. And we hold ourselves accountable to creating a place where people can do meaningful work and grow. If you want a candid look at what it’s like to work here, check out our Glassdoor reviews.\n\nBelow are some of the ways we support our teams and help them thrive.\nWe care for our Qwirks and their families\nHealth Insurance: We offer 3 options (1 option is 100% premium paid by QW for employees) + Telehealth\nDental & Vision: We cover 100% of premiums for employees\n401k: We match 100% of contributions up to 4% and you're fully vested on day 1\nAdditionally, our benefits include parental leave, PTO, summer hours, zoo membership, and more.\nWe seek to belong\nEmployee-led Council works to create a more inclusive workplace\nNo dress code - wear what makes you feel confident - BE YOU!\nWe invest in wellness and development\nAnnual professional and wellness development allowance – conferences, books, gym reimbursements, workout equipment, and more!\nOur Omaha office has an on-site fitness center - free for Qwirk use\nMonthly manager-employee lunches for goal planning and development\nZoo membership to your closest zoo\nRemote work stipend for 100% remote Qwirks\nAt Quantum Workplace, we are an equal opportunity employer. We are committed to building an inclusive team that represents a variety of backgrounds and skills. Please apply, regardless if you think you meet all the requirements. We want to hear from you. Please note, that we are not currently hiring in California.\nApplicants with disabilities may contact the Quantum Workplace Employee Success Team via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Employee Success team at careers@quantumworkplace.com or 402-415-8302.\n\nWe value and are committed to providing equal employment opportunities to all qualified applicants. However, we are unable to provide employment sponsorships at this time. Applicants must be authorized to work for ANY employer in the U.S. without the need for sponsorship now or in the future. We understand that this may be disappointing news for some candidates, and we apologize for any inconvenience this may cause.\n\nGo back to our job listings page.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-07-15T14:44:11.367Z","dateModified":"2026-07-15T14:44:11.367Z","hiringOrganization":{"@type":"Organization","name":"Quantumworkplace","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4215d592eb4b426beaaa890b"},"url":"https://jobsearcher.com/jobs/4215d592eb4b426beaaa890b"}}