Operations Manager (Moving Industry REQUIRED Sales-Focused)

Job Description OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.READ BEFORE APPLYINGThis is NOT a standard operations role.If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.We are specifically looking for someone who:Has run moving operations (crews, dispatch, scheduling)AND is comfortable generating business, building relationships, and closing opportunitiesOperations Manager – Key ResponsibilitiesOversee daily operations for 2–6 moving crews, ensuring efficiency, productivity, and service qualityCreate schedules, assign crews, and manage all day-of-move dispatch and real-time adjustmentsConduct morning dispatch meetings and end-of-day performance check-insMonitor job progress, routes, timelines, and provide proactive customer updatesReview completed jobs for accuracy in hours, mileage, materials used, and final invoicingTrack and manage job profitability, on-time performance, and customer satisfaction KPIsMaintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all timesEnforce company policies, safety procedures, and operational standardsResolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changesSupport recruiting, hiring, onboarding, and training of movers and driversMaintain fleet readiness and coordinate preventive maintenance and compliance requirementsSales & Business Development (Growth)Actively build referral relationships with:RealtorsProperty managersApartment complexesStorage facilitiesSenior living communitiesConduct in-person visits, networking, and outreach weeklyIdentify and close new revenue opportunitiesDevelop partnerships that consistently generate booked movesAssist in converting inbound leads into confirmed jobsWork directly with ownership to increase revenue and market shareThis is a relationship-driven, boots-on-the-ground sales role — not just answering phones.Fleet, Equipment & TeamEnsure trucks are clean, stocked, and ready dailyMaintain inventory and equipmentCoordinate maintenance and DOT readinessLead crews, enforce standards, and maintain accountabilitySupport hiring, onboarding, and trainingLeadership & StrategyWork directly with ownership to improve systems, scalability, and overall company performanceImplement process improvements to increase efficiency, crew utilization, and profit marginsQualifications2+ years MANAGEMENT experience at a moving company (REQUIRED)Proven experience in dispatching, crew management, and job oversightMust be comfortable with sales, networking, and business developmentStrong leadership and communication skillsStrong decision-making and problem-solving abilitiesSelf-motivated and able to work independently with minimal supervisionAbility to multitask and make quick decisions in a fast-paced environmentTech-savvy; able to use CRM tools, scheduling software, GPS, and mobile appsValid driver's license (CDL not required)Ability to lift 50–75 lbs occasionally is a plusMust have reliable personal transportation for daily operations and local travel