{"schemaVersion":"jobsearcher.job.v1","id":"4202be340b727b9ff884d5bd","url":"https://jobsearcher.com/jobs/4202be340b727b9ff884d5bd","canonicalUrl":"https://jobsearcher.com/jobs/4202be340b727b9ff884d5bd","title":"Information Technology Support Engineer","description":"Job Role - IT Support Engineer (L2)Location - Onsite (Augusta, GA but candidate must be willing to be out of Princeton, NJ for a week for training)Experience: 5-7 yearsSalary: $60,000-$65,000 per annumWe at Coforge are urgently seeking a IT Support Engineer (L2) with below skillsetStrong hands-on experience in desktop/L2 supportExpertise in Windows OS, system imaging, and application deploymentWorking knowledge of Microsoft 365 administration and supportBasic knowledge of networking and server environmentsExperience with IT asset managementStrong troubleshooting, communication, and user-handling skillsAbility to work effectively in a fast-paced, SLA-driven environmentKey Responsibilities:Provide L2 level end-user support (desktop/laptop) in a call center environmentPerform system imaging, OS deployment, and software installation/configurationInstall, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripheralsOffer technical support to users via calls, tickets, and in-person interactionsManage user onboarding/offboarding (device setup, O365 configuration, access provisioning)Perform regular software updates, patches, and security checks to ensure system stability and complianceMaintain and track IT assets lifecycle ensuring audit readinessTroubleshoot LAN/Wi-Fi and basic network-related issuesBasic administration and troubleshooting of AD, DNS, DHCP, and server-related tasksProvide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)Handle on call/floor support to minimize business downtimeCoordinate with vendors for hardware support, procurement, and ISP-related issuesKey Skills Required:Strong hands-on experience in desktop/L2 supportExpertise in Windows OS, system imaging, and application deploymentWorking knowledge of Microsoft 365 administration and supportBasic knowledge of networking and server environmentsExperience with IT asset management.Strong troubleshooting, communication, and user-handling skillsAbility to work effectively in a fast-paced, SLA-driven environmentNote:Candidate should be proactive, accountable, and capable of handling operations independentlyPrior experience in call center/BPO environment is highly preferred","company":"Coforge","rawCompany":"coforge","city":"Augusta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:22:30.571Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Information Technology Support Engineer","description":"Job Role - IT Support Engineer (L2)Location - Onsite (Augusta, GA but candidate must be willing to be out of Princeton, NJ for a week for training)Experience: 5-7 yearsSalary: $60,000-$65,000 per annumWe at Coforge are urgently seeking a IT Support Engineer (L2) with below skillsetStrong hands-on experience in desktop/L2 supportExpertise in Windows OS, system imaging, and application deploymentWorking knowledge of Microsoft 365 administration and supportBasic knowledge of networking and server environmentsExperience with IT asset managementStrong troubleshooting, communication, and user-handling skillsAbility to work effectively in a fast-paced, SLA-driven environmentKey Responsibilities:Provide L2 level end-user support (desktop/laptop) in a call center environmentPerform system imaging, OS deployment, and software installation/configurationInstall, configure, and troubleshoot hardware components including desktops, monitors, printers, scanners, and peripheralsOffer technical support to users via calls, tickets, and in-person interactionsManage user onboarding/offboarding (device setup, O365 configuration, access provisioning)Perform regular software updates, patches, and security checks to ensure system stability and complianceMaintain and track IT assets lifecycle ensuring audit readinessTroubleshoot LAN/Wi-Fi and basic network-related issuesBasic administration and troubleshooting of AD, DNS, DHCP, and server-related tasksProvide support for Microsoft 365 services (Outlook, Teams, OneDrive, licensing)Handle on call/floor support to minimize business downtimeCoordinate with vendors for hardware support, procurement, and ISP-related issuesKey Skills Required:Strong hands-on experience in desktop/L2 supportExpertise in Windows OS, system imaging, and application deploymentWorking knowledge of Microsoft 365 administration and supportBasic knowledge of networking and server environmentsExperience with IT asset management.Strong troubleshooting, communication, and user-handling skillsAbility to work effectively in a fast-paced, SLA-driven environmentNote:Candidate should be proactive, accountable, and capable of handling operations independentlyPrior experience in call center/BPO environment is highly preferred","datePosted":"2026-07-29T11:22:30.571Z","dateModified":"2026-07-29T11:22:30.571Z","hiringOrganization":{"@type":"Organization","name":"Coforge","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Augusta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4202be340b727b9ff884d5bd"},"url":"https://jobsearcher.com/jobs/4202be340b727b9ff884d5bd"}}