{"schemaVersion":"jobsearcher.job.v1","id":"41f9f1ce00d37f09876b6eff","url":"https://jobsearcher.com/jobs/41f9f1ce00d37f09876b6eff","canonicalUrl":"https://jobsearcher.com/jobs/41f9f1ce00d37f09876b6eff","title":"DCIM Software Solution Coordinator","description":"DCIM Software Solutions CoordinatorThe DCIM Software Solutions Coordinator will play a crucial role in maintaining software solutions that meet the needs of our customers and organizations. Proper triage of all types of incoming support tickets and escalations. Collaborate with cross functional teams to analyze, troubleshoot issues, and ensure the delivery of high-quality, efficient, and reliable software products. Liaison between the Software Engineering Team and Client Services Team and Clients.\r\nResponsibilities:\r\nTriage, add notes and next steps and disburse support tickets to the correct team members in the Services and Support team.\r\nReview all cases that escalate from Technical Support to Engineering. Identify gaps in troubleshooting, information necessary to troubleshoot by engineering, and work around by the customer.\r\nWatch for trending of user issues and escalate as necessary with proper documentation.\r\nPoint of contact for DCIM software support questions for the Technical Support Team.\r\nIdentify, diagnose, and resolve software defects, performance issues, and technical problems. Conduct thorough testing and debugging to ensure software quality and stability.\r\nAbility to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan under supervision.\r\nCreate and maintain detailed documentation of troubleshooting guidelines and solution paths. Ensure the documentation is up-to-date and accessible to the Technical Support Team and our clients where necessary.\r\nContinuously improve technical skills and share knowledge within the team.\r\nAssist in deploying software solutions to various environments, beta testers, etc. Ensure smooth transition and monitor the software's performance post-deployment\r\nResolve escalated tickets with professional responses\r\nConduct customer ticket reviews when necessary\r\nRequirements/Qualifications:\r\nBachelor's degree in technical discipline or equivalent experience.\r\nThree years' experience providing customer support for complex technical solutions in a data center environment.\r\nDemonstrated basic technical knowledge of:\r\nData center and Facility IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, A/C, UPS, single and 3 phase power, etc.)\r\nData center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)\r\nStructured cabling components and concepts (patch panels, fiber, copper)\r\nVMware vSphere ESX/ESXi VM configuration/control\r\nGeneral database and T-SQL knowledge (PostgresSQL).\r\nEditing and working with AutoCAD and Visio drawings\r\nData center surveys and audits\r\nAbility to adapt/multi-task/manage changing priorities.\r\nSelf-motivated, ability to learn and apply new skills quickly.\r\nGood oral/written communication and interpersonal skills required, the ability to adjust communication style depending on audience.\r\nContinuous team collaboration for intra-departmental process improvement.\r\nAbility to work flexible hours.\r\nMotivated professional development/leadership skills.\r\nDesired Software Knowledge/SkillsAdvanced knowledge in Microsoft Office Suite including Outlook, Word, Excel, Visio, Project, and Teams\r\nConference Software, Freshdesk, Jira, Slack, Web Browser Configurations, etc.\r\nAdvanced database SQL knowledge\r\nData Center Certifications (i.e., DCI, DCIM,)\r\nLeadership/Personality Profile Training\r\nContainer Installations i.e., Docker, Kubernetes\r\nAngular JS","company":"Sunbird Software","rawCompany":"sunbird software","city":"Sioux Falls","state":"SD","isRemote":false,"isActive":false,"createdAt":"2026-09-03T04:29:16.462Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"DCIM Software Solution Coordinator","description":"DCIM Software Solutions CoordinatorThe DCIM Software Solutions Coordinator will play a crucial role in maintaining software solutions that meet the needs of our customers and organizations. Proper triage of all types of incoming support tickets and escalations. Collaborate with cross functional teams to analyze, troubleshoot issues, and ensure the delivery of high-quality, efficient, and reliable software products. Liaison between the Software Engineering Team and Client Services Team and Clients.\r\nResponsibilities:\r\nTriage, add notes and next steps and disburse support tickets to the correct team members in the Services and Support team.\r\nReview all cases that escalate from Technical Support to Engineering. Identify gaps in troubleshooting, information necessary to troubleshoot by engineering, and work around by the customer.\r\nWatch for trending of user issues and escalate as necessary with proper documentation.\r\nPoint of contact for DCIM software support questions for the Technical Support Team.\r\nIdentify, diagnose, and resolve software defects, performance issues, and technical problems. Conduct thorough testing and debugging to ensure software quality and stability.\r\nAbility to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan under supervision.\r\nCreate and maintain detailed documentation of troubleshooting guidelines and solution paths. Ensure the documentation is up-to-date and accessible to the Technical Support Team and our clients where necessary.\r\nContinuously improve technical skills and share knowledge within the team.\r\nAssist in deploying software solutions to various environments, beta testers, etc. Ensure smooth transition and monitor the software's performance post-deployment\r\nResolve escalated tickets with professional responses\r\nConduct customer ticket reviews when necessary\r\nRequirements/Qualifications:\r\nBachelor's degree in technical discipline or equivalent experience.\r\nThree years' experience providing customer support for complex technical solutions in a data center environment.\r\nDemonstrated basic technical knowledge of:\r\nData center and Facility IT components and interconnections (servers, Blades/Blade Chassis, network switches, RACK PDUs, A/C, UPS, single and 3 phase power, etc.)\r\nData center networks and protocols (TCP/IP, VLANs, SNMP, Modbus)\r\nStructured cabling components and concepts (patch panels, fiber, copper)\r\nVMware vSphere ESX/ESXi VM configuration/control\r\nGeneral database and T-SQL knowledge (PostgresSQL).\r\nEditing and working with AutoCAD and Visio drawings\r\nData center surveys and audits\r\nAbility to adapt/multi-task/manage changing priorities.\r\nSelf-motivated, ability to learn and apply new skills quickly.\r\nGood oral/written communication and interpersonal skills required, the ability to adjust communication style depending on audience.\r\nContinuous team collaboration for intra-departmental process improvement.\r\nAbility to work flexible hours.\r\nMotivated professional development/leadership skills.\r\nDesired Software Knowledge/SkillsAdvanced knowledge in Microsoft Office Suite including Outlook, Word, Excel, Visio, Project, and Teams\r\nConference Software, Freshdesk, Jira, Slack, Web Browser Configurations, etc.\r\nAdvanced database SQL knowledge\r\nData Center Certifications (i.e., DCI, DCIM,)\r\nLeadership/Personality Profile Training\r\nContainer Installations i.e., Docker, Kubernetes\r\nAngular JS","datePosted":"2026-09-03T04:29:16.462Z","dateModified":"2026-09-03T04:29:16.462Z","hiringOrganization":{"@type":"Organization","name":"Sunbird Software","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sioux Falls","addressRegion":"SD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"41f9f1ce00d37f09876b6eff"},"url":"https://jobsearcher.com/jobs/41f9f1ce00d37f09876b6eff"}}