{"schemaVersion":"jobsearcher.job.v1","id":"41d3f37fe22aeb256e7c3f0e","url":"https://jobsearcher.com/jobs/41d3f37fe22aeb256e7c3f0e","canonicalUrl":"https://jobsearcher.com/jobs/41d3f37fe22aeb256e7c3f0e","title":"Software Support Representative","description":"Why join Nextech?\r\nWe are a leader in specialty healthcare technology solutions.\r\nWe're committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.\r\nIf you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.\r\nWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.\r\nThis position is open within all states in the United States except for California.\r\nJob Summary\r\nThe Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.\r\nAll activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.\r\nIn addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:\r\nEssential Functions\r\nDevelop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting\r\nAnswer incoming calls from the support queue\r\nReply to support emails in a timely fashion\r\nFully document and resolve incomplete incidents in a timely manner following Nextech guidelines\r\nSchedule and perform upgrades of the Nextech software\r\nInvestigate software exceptions and error reports following Nextech support guidelines\r\nProvide exceptional customer service\r\nMaintain detailed notes and documentation for each support incident in ticketing system\r\nMinimum Requirements\r\n1 year of experience in a software troubleshooting role with customers\r\nExcellent technical skills, including basic computer skills\r\nStrong interpersonal, written, and verbal communication skills\r\nDemonstrated ability to constructively work within a team environment\r\nProficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)\r\nExcellent customer service skills\r\nAbility to type at a rate of 30 WPM, with 90% accuracy\r\nPreferred Qualifications\r\nBachelor's degree\r\nSalesforce experience\r\nExperience using Zoom Contact Center (or similar) in a call center environment.\r\nAbility to type at a rate of 50 WPM, with 95% accuracy\r\nWorking Environment / Physical Demands\r\nLong-distance or air travel as needed – not to exceed 10% travel.\r\nActivities require a significant amount of work in front of a computer monitor\r\nOverview of the end-to-end interview process\r\nOne-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete.\r\nAssessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.\r\nHiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.\r\nTeam Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.\r\nFinal Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.\r\nTotal Rewards\r\nGenerous annual bonus opportunity\r\n401(k) with Employer Match\r\nPaid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.\r\nVolunteer Time Off\r\nInsurance: Choice of Medical, Dental, and Vision plans\r\nHealth Savings Account with employer match\r\nFlexible Spending Account\r\n100% Company-Paid Parental leave (After 6 months with the company)\r\n100% Company-Paid Life Insurance and Short/Long Term Disability Insurance\r\nNextech Luminary Peer Recognition Program\r\nWellness Programs\r\nEmployee Assistance Program with free counseling sessions available\r\nCorporate Discounts on Retail, Travel, and Entertainment\r\nJ-18808-Ljbffr","company":"NexTech","rawCompany":"nextech","city":"New York","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:42:35.741Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Support Representative","description":"Why join Nextech?\r\nWe are a leader in specialty healthcare technology solutions.\r\nWe're committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.\r\nIf you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.\r\nWe are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.\r\nThis position is open within all states in the United States except for California.\r\nJob Summary\r\nThe Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.\r\nAll activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.\r\nIn addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:\r\nEssential Functions\r\nDevelop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting\r\nAnswer incoming calls from the support queue\r\nReply to support emails in a timely fashion\r\nFully document and resolve incomplete incidents in a timely manner following Nextech guidelines\r\nSchedule and perform upgrades of the Nextech software\r\nInvestigate software exceptions and error reports following Nextech support guidelines\r\nProvide exceptional customer service\r\nMaintain detailed notes and documentation for each support incident in ticketing system\r\nMinimum Requirements\r\n1 year of experience in a software troubleshooting role with customers\r\nExcellent technical skills, including basic computer skills\r\nStrong interpersonal, written, and verbal communication skills\r\nDemonstrated ability to constructively work within a team environment\r\nProficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)\r\nExcellent customer service skills\r\nAbility to type at a rate of 30 WPM, with 90% accuracy\r\nPreferred Qualifications\r\nBachelor's degree\r\nSalesforce experience\r\nExperience using Zoom Contact Center (or similar) in a call center environment.\r\nAbility to type at a rate of 50 WPM, with 95% accuracy\r\nWorking Environment / Physical Demands\r\nLong-distance or air travel as needed – not to exceed 10% travel.\r\nActivities require a significant amount of work in front of a computer monitor\r\nOverview of the end-to-end interview process\r\nOne-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete.\r\nAssessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete.\r\nHiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview.\r\nTeam Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview.\r\nFinal Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.\r\nTotal Rewards\r\nGenerous annual bonus opportunity\r\n401(k) with Employer Match\r\nPaid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays.\r\nVolunteer Time Off\r\nInsurance: Choice of Medical, Dental, and Vision plans\r\nHealth Savings Account with employer match\r\nFlexible Spending Account\r\n100% Company-Paid Parental leave (After 6 months with the company)\r\n100% Company-Paid Life Insurance and Short/Long Term Disability Insurance\r\nNextech Luminary Peer Recognition Program\r\nWellness Programs\r\nEmployee Assistance Program with free counseling sessions available\r\nCorporate Discounts on Retail, Travel, and Entertainment\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:42:35.741Z","dateModified":"2026-08-09T00:42:35.741Z","hiringOrganization":{"@type":"Organization","name":"NexTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"41d3f37fe22aeb256e7c3f0e"},"url":"https://jobsearcher.com/jobs/41d3f37fe22aeb256e7c3f0e"}}