Sales Administrator

About the RoleRespond to customer inquiries and convert quotes into sales. Build customer relationships. Keep processes within company objectives.ResponsibilitiesLiaise with customers regularly to replace spare parts that are impaired or worn down.Resolve product or service problems by clarifying issues, determining root cause, identifying optimal solutions, communicating with involved parties, and following up to ensure resolution; escalate when necessary.Research and prepare quotes, presenting customers with options that align with their operational needs, timelines, and budget considerations.Look up part numbers, provide quotes, process orders, and communicate confirmations to customers.Review supplier options and select sources that best meet customer requirements for cost, quality, and delivery timelines.Prepare accurate and complete purchase orders; maintain purchase records throughout the procurement lifecycle.Track shipment status and proactively communicate updates to customers.Investigate and resolve shipment delays, verify accuracy and condition of deliveries, and address discrepancies or damages.Monitor outstanding quotes and actively follow up to convert them into sales orders.Follow established quoting and order processes for spare part requests from Field Service Technicians.Analyze return requests, inspect incoming returns for quality and quantity, and execute internal return procedures.Coordinate with suppliers on returned parts to obtain resolution, including replacement, credit, or repair; manage reordering and customer follow-up.RequirementsIn-person schedule at office near the Tampa airportBachelor's Degree or equivalent experience