{"schemaVersion":"jobsearcher.job.v1","id":"41a6c76558cd4e5000851651","url":"https://jobsearcher.com/jobs/41a6c76558cd4e5000851651","canonicalUrl":"https://jobsearcher.com/jobs/41a6c76558cd4e5000851651","title":"T4 Support Analyst","description":"Plus500 is looking for a full-time T4 Support Analyst to join the Itasca, IL office.The GroupPlus500 is a global multi-asset fintech group operating technology-based trading platforms. Plus500 offers customers a range of trading products, including Over-The-Counter (\"OTC\") and share dealing, as well as futures and options on futures in the US.The PositionThe T4 Support Analyst provides first-line technical and operational support to customers. This role is responsible for troubleshooting common hardware, software, and application issues, documenting support activities, and escalating complex problems when necessary. The ideal candidate is customer-focused, eager to learn, and committed to delivering timely, high-quality support.The Benefits Plus500US is committed to providing competitive compensation and comprehensive benefits to all employees. We offer a robust benefits package, including a choice between an HMO or PPO Blue Cross Blue Shield Health Plan, Dental, Short- and Long-Term Disability, and Life Insurance, with 99% of premiums covered by Plus500US.Required QualificationsAssociate's degree or higher.3+ years of experience in a technical support or help desk environment.Basic understanding of Windows operating systems, Microsoft 365, and common business applications.Strong problem-solving and troubleshooting skills.Excellent verbal and written communication skills.Strong customer service orientation.Ability to prioritize multiple tasks in a fast-paced environment.Willingness to learn new technologies and processes.Preferred Qualifications:Experience with ticketing systems such as Zendesk, Slack, or similar platforms.Knowledge of the T4 platform or similar.Futures and Options knowledge.Job ResponsibilitiesRespond to support requests via phone, email, ticketing system, or chat.Diagnose and resolve basic hardware, software, and application issues.Create, update, and close service tickets while maintaining accurate documentation.Escalate complex or unresolved issues to senior support staff or specialized teams.Install, configure, and support workstations, peripherals, and standard software applications.Assist with user account management, password resets, and access requests.Follow established support procedures, service level agreements (SLAs), and security policies.Communicate clearly with users regarding issue status, resolution, and expected timelines.Contribute to knowledge base articles and process documentation.Participate in team meetings, training, and continuous improvement initiatives.","company":"Plus500tm","rawCompany":"plus500tm","city":"Itasca","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-01T09:53:05.438Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"523160","title":"Commodity Contracts Intermediation","slug":"commodity-contracts-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"T4 Support Analyst","description":"Plus500 is looking for a full-time T4 Support Analyst to join the Itasca, IL office.The GroupPlus500 is a global multi-asset fintech group operating technology-based trading platforms. Plus500 offers customers a range of trading products, including Over-The-Counter (\"OTC\") and share dealing, as well as futures and options on futures in the US.The PositionThe T4 Support Analyst provides first-line technical and operational support to customers. This role is responsible for troubleshooting common hardware, software, and application issues, documenting support activities, and escalating complex problems when necessary. The ideal candidate is customer-focused, eager to learn, and committed to delivering timely, high-quality support.The Benefits Plus500US is committed to providing competitive compensation and comprehensive benefits to all employees. We offer a robust benefits package, including a choice between an HMO or PPO Blue Cross Blue Shield Health Plan, Dental, Short- and Long-Term Disability, and Life Insurance, with 99% of premiums covered by Plus500US.Required QualificationsAssociate's degree or higher.3+ years of experience in a technical support or help desk environment.Basic understanding of Windows operating systems, Microsoft 365, and common business applications.Strong problem-solving and troubleshooting skills.Excellent verbal and written communication skills.Strong customer service orientation.Ability to prioritize multiple tasks in a fast-paced environment.Willingness to learn new technologies and processes.Preferred Qualifications:Experience with ticketing systems such as Zendesk, Slack, or similar platforms.Knowledge of the T4 platform or similar.Futures and Options knowledge.Job ResponsibilitiesRespond to support requests via phone, email, ticketing system, or chat.Diagnose and resolve basic hardware, software, and application issues.Create, update, and close service tickets while maintaining accurate documentation.Escalate complex or unresolved issues to senior support staff or specialized teams.Install, configure, and support workstations, peripherals, and standard software applications.Assist with user account management, password resets, and access requests.Follow established support procedures, service level agreements (SLAs), and security policies.Communicate clearly with users regarding issue status, resolution, and expected timelines.Contribute to knowledge base articles and process documentation.Participate in team meetings, training, and continuous improvement initiatives.","datePosted":"2026-08-01T09:53:05.438Z","dateModified":"2026-08-01T09:53:05.438Z","hiringOrganization":{"@type":"Organization","name":"Plus500tm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Itasca","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"41a6c76558cd4e5000851651"},"url":"https://jobsearcher.com/jobs/41a6c76558cd4e5000851651"}}