{"schemaVersion":"jobsearcher.job.v1","id":"41a28eaae161ce296c731c1f","url":"https://jobsearcher.com/jobs/41a28eaae161ce296c731c1f","canonicalUrl":"https://jobsearcher.com/jobs/41a28eaae161ce296c731c1f","title":"Sr. Customer Support Engineer","description":"Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.\nThe Team and Role:\nAre you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your career in a diverse environment.\n\nYour Contribution:\nBe Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share in our passion for Equality and Environment. Plus, have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:\n\nResolve technically complex support issues reported by the customers and/or other team members.\nMaintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.\nOwn the technical relationship with customers and manage their expectations.\nWork with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshooting\nProvide ad hoc feedback about trends and new issues\nOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.\nProvide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.\nDeliver consistent customer experience that meets or exceeds our commitments.\nBe compassionate, respectful and honest\n\nKey Qualifications:\nFor consideration, you must bring the following minimum skills and behaviors to our team:\n\nStrong knowledge of video conferencing and AV products\nStrong knowledge of windows and Mac OS\nExcellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet\nProven knowledge of computer networking and operating systems\nFamiliarity with Android-based device (beyond cellular phones) desirable\nFamiliarity with IOS devices desirable\nExcellent communications both verbal, oral and interpersonal skills.\nExceptional customer service skills.\nDemonstrated ability to quickly learn and troubleshoot new technologies\nDemonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.\nGood working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.\nProfessional level English, Spanish / French skills are a plus, spoken and written.\nIn addition, preferable skills and behaviors include:\nProven experience in a technical support capacity, with very strong video conference (VC) troubleshooting experience\nProven experience providing remote technical support\nProven experience providing high-touch support to Enterprise accounts\nTechnical certifications beneficial, but not required\nLocation: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX.\n#LI-CT1\nThis position offers an annual base salary typically between $ 78K and $ 112K depending on location and experience . In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.\nLogitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.\nLogitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.\nAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.\n\nLogitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!\n\nWe offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.\n\nAll qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\n\nIf you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.","company":"Logitech","rawCompany":"logitech","city":"Texas","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-08-03T13:15:16.548Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Customer Support Engineer","description":"Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.\nThe Team and Role:\nAre you a skilled technical professional interested in joining a Paid Services program and be part of a collaborative team environment? We are searching for a Senior Customer Support Engineer in the AMR region who will be responsible for troubleshooting and finding solutions to difficult technical problems. The role will focus mainly on Logitech’s Paid Services support for video conferencing solutions but may occasionally be asked to resolve issues with other enterprise software (MS, Zoom, Google). Expect to communicate with customers via Phone, email or video calls, and provide high touch service across global organizations, partnering with ITDMs to maintain their valuable conference room spaces or help them as they deploy. At Logitech, you will assist customers with issues that ensure that the enterprise customer’s meeting rooms stay running and quickly help to find a root cause for an issue within the ecosystem. You will also enjoy opportunities to advance your career in a diverse environment.\n\nYour Contribution:\nBe Yourself. Be Open. Stay Hungry and Humble, Collaborate and Challenge. Share in our passion for Equality and Environment. Plus, have a great attitude and enjoy helping customers in a timely, efficient and pleasant way. These are the behaviors you’ll need for success at Logitech. In this role you will:\n\nResolve technically complex support issues reported by the customers and/or other team members.\nMaintain clear, concise and positive communication for all cases in a timely and efficient manner including proactive follow up with customers, team members and product engineers.\nOwn the technical relationship with customers and manage their expectations.\nWork with department leadership and other stakeholders to address bugs, technical issues, compatibility, and other issues that can’t be resolved with standard troubleshooting\nProvide ad hoc feedback about trends and new issues\nOccasionally, as necessary, answer non-escalated phone calls and email support tickets to ensure department service levels agreements are met.\nProvide ideas and assist with creation of knowledge base documentation and training materials for both internal and external customers.\nDeliver consistent customer experience that meets or exceeds our commitments.\nBe compassionate, respectful and honest\n\nKey Qualifications:\nFor consideration, you must bring the following minimum skills and behaviors to our team:\n\nStrong knowledge of video conferencing and AV products\nStrong knowledge of windows and Mac OS\nExcellent working knowledge of video conferencing applications such as Zoom, MS Teams and Google Meet\nProven knowledge of computer networking and operating systems\nFamiliarity with Android-based device (beyond cellular phones) desirable\nFamiliarity with IOS devices desirable\nExcellent communications both verbal, oral and interpersonal skills.\nExceptional customer service skills.\nDemonstrated ability to quickly learn and troubleshoot new technologies\nDemonstrated ability to handle extremely complex technical issues, including working with engineers when necessary.\nGood working knowledge and skills in MS office 365, Exchange, Azure AD and SSO.\nProfessional level English, Spanish / French skills are a plus, spoken and written.\nIn addition, preferable skills and behaviors include:\nProven experience in a technical support capacity, with very strong video conference (VC) troubleshooting experience\nProven experience providing remote technical support\nProven experience providing high-touch support to Enterprise accounts\nTechnical certifications beneficial, but not required\nLocation: Logitech is proud to support a hybrid work culture. This full-time role is focused on identifying hybrid candidates based near Dallas, TX.\n#LI-CT1\nThis position offers an annual base salary typically between $ 78K and $ 112K depending on location and experience . In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills.\nLogitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.\nLogitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.\nAcross Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.\n\nLogitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!\n\nWe offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.\n\nAll qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.\n\nIf you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.","datePosted":"2026-08-03T13:15:16.548Z","dateModified":"2026-08-03T13:15:16.548Z","hiringOrganization":{"@type":"Organization","name":"Logitech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Texas","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"41a28eaae161ce296c731c1f"},"url":"https://jobsearcher.com/jobs/41a28eaae161ce296c731c1f"}}