{"schemaVersion":"jobsearcher.job.v1","id":"41a0863ce4c3588fb6cce679","url":"https://jobsearcher.com/jobs/41a0863ce4c3588fb6cce679","canonicalUrl":"https://jobsearcher.com/jobs/41a0863ce4c3588fb6cce679","title":"Dir., Technical Operations & Infrastructure","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\n\nDir., Technical Operations & Infrastructure\nFull Time Director Silver Spring, MD, US\n\nSalary Range: $150,000.00 To $188,000.00 Annually\n\nCareer Title: Director, Technical Operations & Infrastructure\n\nDepartment: Information Technology\n\nSalary: Competitive salary commensurate with experience\n\nFLSA: Exempt\n\nThe American Nurses Enterprise (ANE) is seeking a Director, Technical Operations & Infrastructure to lead and support a highly skilled, high-performing team of up to four direct reports and six indirect reports. As the Director, Technical Operations & Infrastructure, you are a senior IT leader responsible for the availability, reliability, security, modernization, and operational performance of ANE’s core technology environment. The role spans infrastructure, cloud operations, end-user services, service desk management, cybersecurity operations partnership, physical/facilities technology, vendor oversight, and operational governance. As a member of the IT leadership team, this leader translates IT strategy into measurable service performance, risk reduction, and high-quality employee technology experience.\n\nThis is both a strategic and execution-oriented leadership role. As a Director, Technical Operations and Infrastructure, you will be presenting to executives, managing complex vendors, leading teams through change, and stepping into operational details when needed to remove barriers and keep critical services running.\n\nJoin the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive.\n\nWe understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career.\n\nWhat You Will Do:\nTechnical Operations, Infrastructure & Cloud Reliability\n\nOwn operational reliability: Lead the design, performance, availability, and lifecycle management of ANA's core infrastructure, including cloud-hosted, on-premise, network, endpoint, and collaboration environments.\n\nModernize the infrastructure roadmap: Create and maintain a multi-year roadmap that improves resiliency, scalability, operational efficiency, and security posture while reducing technical debt.\n\nManage disaster recovery and continuity: Ensure disaster recovery, backup, recovery, business continuity, patching, and capacity practices are documented, tested, and continuously improved.\n\nOptimize cloud and platform performance: Partner with Enterprise Architecture and Applications leadership to ensure cloud and infrastructure services support current operations, integrations, analytics, and future modernization needs.\n\nMaintain operational documentation: Ensure SOPs, system diagrams, support runbooks, escalation paths, and asset inventories remain current and usable by the team.\n\nService Desk, End-User Services & Digital Workplace Experience\n\nImprove the employee technology experience: Lead service desk, endpoint, device provisioning, onboarding/offboarding support, collaboration support, software access, and VIP/executive support standards.\n\nGovern service performance: Define and track KPIs, SLAs, service quality trends, ticket aging, root-cause patterns, end-user satisfaction, and service improvement plans.\n\nMature ITSM practices: Strengthen incident, problem, change, request, knowledge, configuration, and asset management practices with clear ownership and measurable outcomes.\n\nSupport hybrid work: Ensure Microsoft 365, Teams, conference room technology, remote access, access management, and collaboration tools support ANA's hybrid model and staff productivity.\n\nCreate a service culture: Build a support model that is responsive, professional, accountable, and easy for staff and business partners to work with.\n\nEmbed security into operations: Partner with cybersecurity, Data Governance, Legal, and business owners to ensure operational controls align with ANA's risk, privacy, and compliance expectations.\n\nSupport incident response readiness: Ensure infrastructure and operations teams are prepared for security events, outages, escalations, and after-action reviews.\n\nDrive remediation discipline: Oversee infrastructure-related vulnerability remediation, patch management, endpoint protections, access hygiene, configuration hardening, and operational risk tracking.\n\nSupport compliance needs: Help operationalize requirements related to PCI, privacy, NIST-aligned controls, vendor risk, and data protection where technology operations has custodial responsibility.\n\nImprove governance clarity: Document decision rights, escalation paths, ownership boundaries, and handoffs across infrastructure, applications, enterprise architecture, cybersecurity, Data Governance, Facilities, and vendors.\n\nFacilities Technology, Physical Security & Executive Meeting Readiness\n\nServe as Facilities technology partner: Act as the primary IT operations liaison for building-related technology, office moves, room readiness, access control, surveillance-related technology, visitor/badging technology, and digital workplace needs.\n\nOwn conference room technology reliability: Ensure Teams Rooms, conference room AV, hybrid meeting equipment, executive meeting technology, and collaboration tools are consistently ready, supported, and documented.\n\nPlan lifecycle replacements: Maintain lifecycle plans for facility-based technology, collaboration spaces, endpoint devices, and infrastructure components.\n\nSupport business continuity at the office: Coordinate with Facilities and Business Services on operational readiness, emergency procedures, and technology support for office-based work.\n\nVendor, Contract & Budget Management\n\nManage critical vendors: Oversee managed service providers, infrastructure vendors, telecom/network providers, cloud service providers, endpoint suppliers, collaboration/AV vendors, and security operations partners.\n\nCreate accountability: Establish vendor scorecards, service-level expectations, renewal calendars, escalation protocols, and performance reviews.\n\nControl spend: Develop and manage operating and capital budget inputs for infrastructure, operations, endpoint lifecycle, service desk tools, cloud services, and managed services.\n\nOptimize value: Identify opportunities to consolidate tools, retire redundant services, improve licensing discipline, and align spending to business value and risk reduction.\n\nSupport procurement discipline: Partner with Finance, Legal, and Procurement stakeholders on contracts, renewals, statements of work, RFPs, and vendor risk reviews.\n\nLeadership, Talent Development & Cross-Functional Partnership\n\nLead the team: Recruit, coach, mentor, and manage infrastructure, operations, service desk, security operations, and support personnel; set clear goals and career development expectations.\n\nBuild bench strength: Create succession plans, skills development plans, cross-training, documentation standards, and coverage models that reduce single points of failure.\n\nPartner across IT: Work closely with Enterprise Applications, Enterprise Architecture, PMO, Cybersecurity, Data Governance, and business stakeholders to transition new solutions into sustainable operations.\n\nCommunicate clearly: Translate technical risks, service trends, and infrastructure needs into executive-ready recommendations, decisions, and narratives.\n\nModel ANA values: Demonstrate trust, inclusiveness, innovation, empowerment, accountability, service orientation, and calm leadership under pressure.\n\nWhat you bring to the American Nurses Enterprise:\nRequired Education\n\nBachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field; equivalent experience may be considered.\n\nRequired Work Experience\n\n10+ years of progressive IT infrastructure, operations, service delivery, or technical operations experience.\n\n5+ years of leadership experience managing technical teams, vendors, budgets, and enterprise service delivery.\n\nDemonstrated experience managing hybrid infrastructure environments, including cloud platforms, networks, endpoint services, collaboration tools, and high-availability systems.\n\nStrong knowledge of ITSM practices, operational KPIs, SLAs, incident/problem/change management, and continuous service improvement.\n\nExperience partnering with cybersecurity, compliance, privacy, Legal, Finance, Procurement, Facilities, and business stakeholders.\n\nProven ability to communicate clearly with executive, technical, and non-technical audiences.\n\nExperience managing vendor contracts, renewals, service levels, procurement processes, and cost optimization initiatives.\n\nPreferred Skills\n\nExperience in association management, nonprofit, healthcare, member-based organizations, or similarly mission-driven environments.\n\nExperience with Microsoft 365, Azure, identity and access management, endpoint management, ITSM tools, network services, conferencing/AV technology, and cloud cost governance.\n\nFamiliarity with Personify or other Association Management Systems (AMS), SaaS integrations, and enterprise data protection requirements.\n\nKnowledge of NIST CSF, SOC 2, PCI DSS, GDPR/privacy programs, HIPAA-adjacent controls, or vendor risk management frameworks.\n\nCertifications such as ITIL, CISSP, CISM, Security+, Azure/AWS, PMP, or similar leadership/technical credentials.\n\nWhat ANE Offers You:\n\nJoin us and support more than 5 million Registered Nurses in the United States.\n\nEvery role within ANE contributes to a healthier world through The Power of Nurses™.\n\nAn opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care.\n\nBe a role model for embracing and empowering the uniqueness of every employee.\n\nContinuously innovating through creative and strategic initiatives.\n\nExceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more.\n\nCommitment to your career development and advancement through ANE learning and development programs (internally and externally).\n\nWork Schedule:\nHybrid employees must work a minimum of 20% in the office.\n\nLocation:\nANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906\n\nLearn more about the American Nurses Enterprise:\nhttps://www.linkedin.com/company/american-nurses-association\n\nThe American Nurses Enterprise:\nFounded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF).\n\nEqual Opportunity Employer:\nThe ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\n\n#J-18808-Ljbffr","company":"Nursesupport","rawCompany":"nursesupport","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-23T03:22:46.417Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Dir., Technical Operations & Infrastructure","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\n\nDir., Technical Operations & Infrastructure\nFull Time Director Silver Spring, MD, US\n\nSalary Range: $150,000.00 To $188,000.00 Annually\n\nCareer Title: Director, Technical Operations & Infrastructure\n\nDepartment: Information Technology\n\nSalary: Competitive salary commensurate with experience\n\nFLSA: Exempt\n\nThe American Nurses Enterprise (ANE) is seeking a Director, Technical Operations & Infrastructure to lead and support a highly skilled, high-performing team of up to four direct reports and six indirect reports. As the Director, Technical Operations & Infrastructure, you are a senior IT leader responsible for the availability, reliability, security, modernization, and operational performance of ANE’s core technology environment. The role spans infrastructure, cloud operations, end-user services, service desk management, cybersecurity operations partnership, physical/facilities technology, vendor oversight, and operational governance. As a member of the IT leadership team, this leader translates IT strategy into measurable service performance, risk reduction, and high-quality employee technology experience.\n\nThis is both a strategic and execution-oriented leadership role. As a Director, Technical Operations and Infrastructure, you will be presenting to executives, managing complex vendors, leading teams through change, and stepping into operational details when needed to remove barriers and keep critical services running.\n\nJoin the American Nurses Enterprise (ANE) and be part of the team building a healthy world through The Power of Nurses™. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive.\n\nWe understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career.\n\nWhat You Will Do:\nTechnical Operations, Infrastructure & Cloud Reliability\n\nOwn operational reliability: Lead the design, performance, availability, and lifecycle management of ANA's core infrastructure, including cloud-hosted, on-premise, network, endpoint, and collaboration environments.\n\nModernize the infrastructure roadmap: Create and maintain a multi-year roadmap that improves resiliency, scalability, operational efficiency, and security posture while reducing technical debt.\n\nManage disaster recovery and continuity: Ensure disaster recovery, backup, recovery, business continuity, patching, and capacity practices are documented, tested, and continuously improved.\n\nOptimize cloud and platform performance: Partner with Enterprise Architecture and Applications leadership to ensure cloud and infrastructure services support current operations, integrations, analytics, and future modernization needs.\n\nMaintain operational documentation: Ensure SOPs, system diagrams, support runbooks, escalation paths, and asset inventories remain current and usable by the team.\n\nService Desk, End-User Services & Digital Workplace Experience\n\nImprove the employee technology experience: Lead service desk, endpoint, device provisioning, onboarding/offboarding support, collaboration support, software access, and VIP/executive support standards.\n\nGovern service performance: Define and track KPIs, SLAs, service quality trends, ticket aging, root-cause patterns, end-user satisfaction, and service improvement plans.\n\nMature ITSM practices: Strengthen incident, problem, change, request, knowledge, configuration, and asset management practices with clear ownership and measurable outcomes.\n\nSupport hybrid work: Ensure Microsoft 365, Teams, conference room technology, remote access, access management, and collaboration tools support ANA's hybrid model and staff productivity.\n\nCreate a service culture: Build a support model that is responsive, professional, accountable, and easy for staff and business partners to work with.\n\nEmbed security into operations: Partner with cybersecurity, Data Governance, Legal, and business owners to ensure operational controls align with ANA's risk, privacy, and compliance expectations.\n\nSupport incident response readiness: Ensure infrastructure and operations teams are prepared for security events, outages, escalations, and after-action reviews.\n\nDrive remediation discipline: Oversee infrastructure-related vulnerability remediation, patch management, endpoint protections, access hygiene, configuration hardening, and operational risk tracking.\n\nSupport compliance needs: Help operationalize requirements related to PCI, privacy, NIST-aligned controls, vendor risk, and data protection where technology operations has custodial responsibility.\n\nImprove governance clarity: Document decision rights, escalation paths, ownership boundaries, and handoffs across infrastructure, applications, enterprise architecture, cybersecurity, Data Governance, Facilities, and vendors.\n\nFacilities Technology, Physical Security & Executive Meeting Readiness\n\nServe as Facilities technology partner: Act as the primary IT operations liaison for building-related technology, office moves, room readiness, access control, surveillance-related technology, visitor/badging technology, and digital workplace needs.\n\nOwn conference room technology reliability: Ensure Teams Rooms, conference room AV, hybrid meeting equipment, executive meeting technology, and collaboration tools are consistently ready, supported, and documented.\n\nPlan lifecycle replacements: Maintain lifecycle plans for facility-based technology, collaboration spaces, endpoint devices, and infrastructure components.\n\nSupport business continuity at the office: Coordinate with Facilities and Business Services on operational readiness, emergency procedures, and technology support for office-based work.\n\nVendor, Contract & Budget Management\n\nManage critical vendors: Oversee managed service providers, infrastructure vendors, telecom/network providers, cloud service providers, endpoint suppliers, collaboration/AV vendors, and security operations partners.\n\nCreate accountability: Establish vendor scorecards, service-level expectations, renewal calendars, escalation protocols, and performance reviews.\n\nControl spend: Develop and manage operating and capital budget inputs for infrastructure, operations, endpoint lifecycle, service desk tools, cloud services, and managed services.\n\nOptimize value: Identify opportunities to consolidate tools, retire redundant services, improve licensing discipline, and align spending to business value and risk reduction.\n\nSupport procurement discipline: Partner with Finance, Legal, and Procurement stakeholders on contracts, renewals, statements of work, RFPs, and vendor risk reviews.\n\nLeadership, Talent Development & Cross-Functional Partnership\n\nLead the team: Recruit, coach, mentor, and manage infrastructure, operations, service desk, security operations, and support personnel; set clear goals and career development expectations.\n\nBuild bench strength: Create succession plans, skills development plans, cross-training, documentation standards, and coverage models that reduce single points of failure.\n\nPartner across IT: Work closely with Enterprise Applications, Enterprise Architecture, PMO, Cybersecurity, Data Governance, and business stakeholders to transition new solutions into sustainable operations.\n\nCommunicate clearly: Translate technical risks, service trends, and infrastructure needs into executive-ready recommendations, decisions, and narratives.\n\nModel ANA values: Demonstrate trust, inclusiveness, innovation, empowerment, accountability, service orientation, and calm leadership under pressure.\n\nWhat you bring to the American Nurses Enterprise:\nRequired Education\n\nBachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field; equivalent experience may be considered.\n\nRequired Work Experience\n\n10+ years of progressive IT infrastructure, operations, service delivery, or technical operations experience.\n\n5+ years of leadership experience managing technical teams, vendors, budgets, and enterprise service delivery.\n\nDemonstrated experience managing hybrid infrastructure environments, including cloud platforms, networks, endpoint services, collaboration tools, and high-availability systems.\n\nStrong knowledge of ITSM practices, operational KPIs, SLAs, incident/problem/change management, and continuous service improvement.\n\nExperience partnering with cybersecurity, compliance, privacy, Legal, Finance, Procurement, Facilities, and business stakeholders.\n\nProven ability to communicate clearly with executive, technical, and non-technical audiences.\n\nExperience managing vendor contracts, renewals, service levels, procurement processes, and cost optimization initiatives.\n\nPreferred Skills\n\nExperience in association management, nonprofit, healthcare, member-based organizations, or similarly mission-driven environments.\n\nExperience with Microsoft 365, Azure, identity and access management, endpoint management, ITSM tools, network services, conferencing/AV technology, and cloud cost governance.\n\nFamiliarity with Personify or other Association Management Systems (AMS), SaaS integrations, and enterprise data protection requirements.\n\nKnowledge of NIST CSF, SOC 2, PCI DSS, GDPR/privacy programs, HIPAA-adjacent controls, or vendor risk management frameworks.\n\nCertifications such as ITIL, CISSP, CISM, Security+, Azure/AWS, PMP, or similar leadership/technical credentials.\n\nWhat ANE Offers You:\n\nJoin us and support more than 5 million Registered Nurses in the United States.\n\nEvery role within ANE contributes to a healthier world through The Power of Nurses™.\n\nAn opportunity to help transform a 129-year-old organization to meet the future needs and demands within Health Care.\n\nBe a role model for embracing and empowering the uniqueness of every employee.\n\nContinuously innovating through creative and strategic initiatives.\n\nExceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more.\n\nCommitment to your career development and advancement through ANE learning and development programs (internally and externally).\n\nWork Schedule:\nHybrid employees must work a minimum of 20% in the office.\n\nLocation:\nANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906\n\nLearn more about the American Nurses Enterprise:\nhttps://www.linkedin.com/company/american-nurses-association\n\nThe American Nurses Enterprise:\nFounded in 1896, the American Nurses Enterprise is the family of nonprofit organizations that comprise of the American Nurses Association (ANA), the American Nurses Credentialing Center (ANCC), and the American Nurses Foundation (ANF).\n\nEqual Opportunity Employer:\nThe ANE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.\n\n#J-18808-Ljbffr","datePosted":"2026-07-23T03:22:46.417Z","dateModified":"2026-07-23T03:22:46.417Z","hiringOrganization":{"@type":"Organization","name":"Nursesupport","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Silver Spring","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"41a0863ce4c3588fb6cce679"},"url":"https://jobsearcher.com/jobs/41a0863ce4c3588fb6cce679"}}