{"schemaVersion":"jobsearcher.job.v1","id":"41787b3d71e2f9beff6a26a9","url":"https://jobsearcher.com/jobs/41787b3d71e2f9beff6a26a9","canonicalUrl":"https://jobsearcher.com/jobs/41787b3d71e2f9beff6a26a9","title":"Collision Estimator","description":"Collision Estimator\nPurpose & Objective\nThe Collision Estimator is the primary point of contact for customers throughout the collision repair process. This position is responsible for delivering an exceptional customer experience while accurately inspecting damaged vehicles, preparing complete repair estimates, coordinating with insurance companies, and ensuring repairs move efficiently from intake to delivery.\nThe Collision Estimator serves as the communication bridge between the customer, insurance company, production team, and management. Every estimate must be written with accuracy, integrity, and attention to detail while maximizing repair opportunities that are safe, necessary, and supported by manufacturer repair procedures.\nThe ultimate objective is to provide every customer with a transparent, professional, and stress-free repair experience while helping Master Auto Group achieve its quality, customer satisfaction, and profitability goals.\nPrimary Responsibilities\nCustomer Experience\nThe Collision Estimator is expected to provide dealership-level customer service from the first interaction through final vehicle delivery.\nResponsibilities include:\nGreet every customer professionally and promptly.\nConduct a professional vehicle walk-around.\nExplain the repair process and expected timelines.\nAnswer customer questions clearly and honestly.\nProvide consistent updates throughout the repair.\nBuild trust through communication, transparency, and professionalism.\nEnsure every customer leaves with a positive experience.\nVehicle Inspection & Damage Analysis\nEvery vehicle must receive a thorough visual and structural damage assessment.\nResponsibilities include:\nInspect all visible collision damage.\nIdentify potential hidden damage.\nPhotograph vehicle damage according to company procedures.\nVerify vehicle options and equipment.\nReview OEM repair procedures when applicable.\nDetermine repair versus replacement recommendations.\nIdentify safety-related damage.\nDocument all findings accurately.\nEstimate Preparation\nPrepare complete, accurate, and professional repair estimates using approved estimating software.\nEach estimate should include:\nComplete labor operations.\nOEM repair procedures when applicable.\nReplacement parts.\nRepairable components.\nPaint and refinish operations.\nMechanical operations.\nStructural repairs.\nADAS calibrations.\nSublet operations.\nRequired materials and supplies.\nSupporting notes and documentation.\nEstimates should be written completely the first time while allowing for supplements when hidden damage is discovered.\nInsurance & DRP Coordination\nWork professionally with insurance companies and adjusters to ensure timely approvals.\nResponsibilities include:\nReview insurance estimates.\nNegotiate supplements professionally.\nSubmit supporting documentation.\nCoordinate approvals.\nMaintain compliance with insurance and OEM requirements.\nProtect the customer's interests while maintaining company profitability.\nRepair Planning\nDevelop an organized repair plan before production begins.\nResponsibilities include:\nReview repair blueprint with technicians.\nEnsure all damage is documented.\nIdentify required parts.\nCoordinate special-order parts.\nAnticipate repair challenges.\nMinimize production delays.\nProduction Communication\nServe as the communication link between the office and production departments.\nResponsibilities include:\nCommunicate repair changes immediately.\nUpdate repair orders as supplements are approved.\nInform technicians of repair revisions.\nCoordinate with parts personnel.\nMaintain repair status updates.\nAssist production in keeping vehicles moving through the shop efficiently.\nCustomer Communication\nProvide proactive communication throughout the repair process.\nResponsibilities include:\nSchedule repair appointments.\nUpdate customers regularly.\nExplain supplements and repair changes.\nCommunicate insurance approvals.\nNotify customers of delays when necessary.\nSchedule final delivery.\nConduct vehicle delivery with the customer.\nSales & Profitability\nCollision Estimators are expected to maximize legitimate repair opportunities while maintaining honesty and integrity.\nResponsibilities include:\nCapture all collision-related damage.\nIdentify OEM-required procedures.\nRecommend necessary calibrations.\nEnsure no required operation is overlooked.\nProtect gross profit through accurate estimating.\nMeet company sales and gross profit goals.\nDocumentation\nMaintain complete and accurate repair documentation.\nResponsibilities include:\nUpload photographs.\nMaintain repair files.\nDocument customer communications.\nRecord insurance correspondence.\nComplete repair authorization paperwork.\nMaintain electronic records according to company standards.\nShop Appearance & Professionalism\nMaintain a clean, organized, and professional front office environment.\nResponsibilities include:\nKeep estimator workstations organized.\nMaintain customer waiting areas.\nPresent a professional appearance.\nFollow company dress code.\nRepresent Master Auto Group professionally at all times.\nAdditional Responsibilities\nAdditional duties may be assigned based on the operational needs of the business.\nPerformance Expectations\nEvery Collision Estimator is expected to:\nDeliver outstanding customer service.\nWrite accurate and complete estimates.\nMaintain excellent communication.\nCapture all repair opportunities.\nMinimize estimate errors.\nMaintain high closing ratios.\nReduce supplement frequency through proper blueprinting.\nMeet cycle-time goals.\nMaintain excellent CSI (Customer Satisfaction Index) scores.\nBuild lasting customer relationships.\nQualifications, Knowledge, Skills & Abilities\nCandidates must possess:\nValid U.S. Driver's License.\nAbility to be insured under the company's insurance policy.\nMinimum of two (2) years of collision estimating experience preferred.\nStrong knowledge of collision repair procedures.\nExperience with CCC ONE or similar estimating software.\nKnowledge of OEM repair procedures and structural repair concepts.\nUnderstanding of insurance claims and supplement negotiation.\nKnowledge of parts identification and replacement procedures.\nExcellent written and verbal communication skills.\nStrong organizational and time-management abilities.\nProfessional customer service skills.\nAbility to multitask in a fast-paced environment.\nComputer proficiency, including estimating software, Microsoft Office, email, and digital communication tools.\nAbility to inspect vehicles indoors and outdoors and perform physical tasks such as walking, bending, kneeling, and standing for extended periods.\nCore Values\nEvery Collision Estimator at Master Auto Group is expected to demonstrate:\nIntegrity\nProfessionalism\nAccountability\nCustomer First\nTeamwork\nExcellence\nAttention to Detail\nSense of Urgency\nContinuous Improvement\nRespect\nSuccess Measurement\nCollision Estimator performance will be evaluated based on:\nCustomer Satisfaction (CSI)\nSales Performance\nGross Profit Performance\nEstimate Accuracy\nClosing Ratio\nAverage Repair Order (ARO)\nSupplement Accuracy\nCycle Time\nInsurance Relationship Management\nDocumentation Accuracy\nCommunication Quality\nTeamwork\nAttendance & Reliability\nProfessional Conduct\nThe Collision Estimator is one of the most influential positions within Master Auto Group. This role is responsible for creating exceptional first impressions, developing accurate repair plans, guiding customers through the repair process, and ensuring every vehicle is repaired safely, correctly, and efficiently. Success in this position is measured not only by sales and profitability, but by the trust earned from every customer and the quality delivered by every repair.\nPay: $45,000.00 - $120,000.00 per year\nBenefits:\nEmployee discount\nPaid time off\nParental leave\nProfessional development assistance\nWork Location: In person","company":"Master Auto Collision","rawCompany":"master auto collision","city":"St Cloud","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-05T00:14:17.797Z","occupations":[{"code":"13-1032.00","title":"Insurance Appraisers, Auto Damage","slug":"insurance-appraisers-auto-damage"},{"code":"49-3021.00","title":"Automotive Body and Related Repairers","slug":"automotive-body-and-related-repairers"},{"code":"13-1051.00","title":"Cost Estimators","slug":"cost-estimators"}],"industries":[{"code":"811121","title":"Automotive Body, Paint, and Interior Repair and Maintenance","slug":"automotive-body-paint-and-interior-repair-and-maintenance"},{"code":"811111","title":"General Automotive Repair","slug":"general-automotive-repair"},{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Collision Estimator","description":"Collision Estimator\nPurpose & Objective\nThe Collision Estimator is the primary point of contact for customers throughout the collision repair process. This position is responsible for delivering an exceptional customer experience while accurately inspecting damaged vehicles, preparing complete repair estimates, coordinating with insurance companies, and ensuring repairs move efficiently from intake to delivery.\nThe Collision Estimator serves as the communication bridge between the customer, insurance company, production team, and management. Every estimate must be written with accuracy, integrity, and attention to detail while maximizing repair opportunities that are safe, necessary, and supported by manufacturer repair procedures.\nThe ultimate objective is to provide every customer with a transparent, professional, and stress-free repair experience while helping Master Auto Group achieve its quality, customer satisfaction, and profitability goals.\nPrimary Responsibilities\nCustomer Experience\nThe Collision Estimator is expected to provide dealership-level customer service from the first interaction through final vehicle delivery.\nResponsibilities include:\nGreet every customer professionally and promptly.\nConduct a professional vehicle walk-around.\nExplain the repair process and expected timelines.\nAnswer customer questions clearly and honestly.\nProvide consistent updates throughout the repair.\nBuild trust through communication, transparency, and professionalism.\nEnsure every customer leaves with a positive experience.\nVehicle Inspection & Damage Analysis\nEvery vehicle must receive a thorough visual and structural damage assessment.\nResponsibilities include:\nInspect all visible collision damage.\nIdentify potential hidden damage.\nPhotograph vehicle damage according to company procedures.\nVerify vehicle options and equipment.\nReview OEM repair procedures when applicable.\nDetermine repair versus replacement recommendations.\nIdentify safety-related damage.\nDocument all findings accurately.\nEstimate Preparation\nPrepare complete, accurate, and professional repair estimates using approved estimating software.\nEach estimate should include:\nComplete labor operations.\nOEM repair procedures when applicable.\nReplacement parts.\nRepairable components.\nPaint and refinish operations.\nMechanical operations.\nStructural repairs.\nADAS calibrations.\nSublet operations.\nRequired materials and supplies.\nSupporting notes and documentation.\nEstimates should be written completely the first time while allowing for supplements when hidden damage is discovered.\nInsurance & DRP Coordination\nWork professionally with insurance companies and adjusters to ensure timely approvals.\nResponsibilities include:\nReview insurance estimates.\nNegotiate supplements professionally.\nSubmit supporting documentation.\nCoordinate approvals.\nMaintain compliance with insurance and OEM requirements.\nProtect the customer's interests while maintaining company profitability.\nRepair Planning\nDevelop an organized repair plan before production begins.\nResponsibilities include:\nReview repair blueprint with technicians.\nEnsure all damage is documented.\nIdentify required parts.\nCoordinate special-order parts.\nAnticipate repair challenges.\nMinimize production delays.\nProduction Communication\nServe as the communication link between the office and production departments.\nResponsibilities include:\nCommunicate repair changes immediately.\nUpdate repair orders as supplements are approved.\nInform technicians of repair revisions.\nCoordinate with parts personnel.\nMaintain repair status updates.\nAssist production in keeping vehicles moving through the shop efficiently.\nCustomer Communication\nProvide proactive communication throughout the repair process.\nResponsibilities include:\nSchedule repair appointments.\nUpdate customers regularly.\nExplain supplements and repair changes.\nCommunicate insurance approvals.\nNotify customers of delays when necessary.\nSchedule final delivery.\nConduct vehicle delivery with the customer.\nSales & Profitability\nCollision Estimators are expected to maximize legitimate repair opportunities while maintaining honesty and integrity.\nResponsibilities include:\nCapture all collision-related damage.\nIdentify OEM-required procedures.\nRecommend necessary calibrations.\nEnsure no required operation is overlooked.\nProtect gross profit through accurate estimating.\nMeet company sales and gross profit goals.\nDocumentation\nMaintain complete and accurate repair documentation.\nResponsibilities include:\nUpload photographs.\nMaintain repair files.\nDocument customer communications.\nRecord insurance correspondence.\nComplete repair authorization paperwork.\nMaintain electronic records according to company standards.\nShop Appearance & Professionalism\nMaintain a clean, organized, and professional front office environment.\nResponsibilities include:\nKeep estimator workstations organized.\nMaintain customer waiting areas.\nPresent a professional appearance.\nFollow company dress code.\nRepresent Master Auto Group professionally at all times.\nAdditional Responsibilities\nAdditional duties may be assigned based on the operational needs of the business.\nPerformance Expectations\nEvery Collision Estimator is expected to:\nDeliver outstanding customer service.\nWrite accurate and complete estimates.\nMaintain excellent communication.\nCapture all repair opportunities.\nMinimize estimate errors.\nMaintain high closing ratios.\nReduce supplement frequency through proper blueprinting.\nMeet cycle-time goals.\nMaintain excellent CSI (Customer Satisfaction Index) scores.\nBuild lasting customer relationships.\nQualifications, Knowledge, Skills & Abilities\nCandidates must possess:\nValid U.S. Driver's License.\nAbility to be insured under the company's insurance policy.\nMinimum of two (2) years of collision estimating experience preferred.\nStrong knowledge of collision repair procedures.\nExperience with CCC ONE or similar estimating software.\nKnowledge of OEM repair procedures and structural repair concepts.\nUnderstanding of insurance claims and supplement negotiation.\nKnowledge of parts identification and replacement procedures.\nExcellent written and verbal communication skills.\nStrong organizational and time-management abilities.\nProfessional customer service skills.\nAbility to multitask in a fast-paced environment.\nComputer proficiency, including estimating software, Microsoft Office, email, and digital communication tools.\nAbility to inspect vehicles indoors and outdoors and perform physical tasks such as walking, bending, kneeling, and standing for extended periods.\nCore Values\nEvery Collision Estimator at Master Auto Group is expected to demonstrate:\nIntegrity\nProfessionalism\nAccountability\nCustomer First\nTeamwork\nExcellence\nAttention to Detail\nSense of Urgency\nContinuous Improvement\nRespect\nSuccess Measurement\nCollision Estimator performance will be evaluated based on:\nCustomer Satisfaction (CSI)\nSales Performance\nGross Profit Performance\nEstimate Accuracy\nClosing Ratio\nAverage Repair Order (ARO)\nSupplement Accuracy\nCycle Time\nInsurance Relationship Management\nDocumentation Accuracy\nCommunication Quality\nTeamwork\nAttendance & Reliability\nProfessional Conduct\nThe Collision Estimator is one of the most influential positions within Master Auto Group. This role is responsible for creating exceptional first impressions, developing accurate repair plans, guiding customers through the repair process, and ensuring every vehicle is repaired safely, correctly, and efficiently. Success in this position is measured not only by sales and profitability, but by the trust earned from every customer and the quality delivered by every repair.\nPay: $45,000.00 - $120,000.00 per year\nBenefits:\nEmployee discount\nPaid time off\nParental leave\nProfessional development assistance\nWork Location: In person","datePosted":"2026-08-05T00:14:17.797Z","dateModified":"2026-08-05T00:14:17.797Z","hiringOrganization":{"@type":"Organization","name":"Master Auto Collision","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Cloud","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"41787b3d71e2f9beff6a26a9"},"url":"https://jobsearcher.com/jobs/41787b3d71e2f9beff6a26a9"}}