Customer Success Senior Director

A company is looking for a Senior Director - Customer Success, Auto Adjacent Solutions. Key Responsibilities Maximize customer value, retention, and growth through effective team leadership and structured service delivery Lead and develop a customer success team, ensuring disciplined execution and performance management Coordinate activities across multiple segments and drive the adoption of customer success tools and methodologies Required Qualifications Bachelor's Degree; Master's degree preferred 7-10+ years of customer success experience with significant people leadership responsibility Proven success in managing and scaling complex B2B customer success teams Experience in data, analytics, SaaS, research, or advisory-based businesses Familiarity with Salesforce or equivalent CRM platforms