{"schemaVersion":"jobsearcher.job.v1","id":"4056fcd51154ee69e95d13b8","url":"https://jobsearcher.com/jobs/4056fcd51154ee69e95d13b8","canonicalUrl":"https://jobsearcher.com/jobs/4056fcd51154ee69e95d13b8","title":"Technical Support Associate","description":"Provide technical support over phone and/or web to customers on hardware and software issues\r\nAbility to work flexible hours and/or flexible shifts including weekends and holidays if needed\r\nDetermine requirements and/or root cause of technical issues by working with customers\r\nAnswer inquiries by clarifying desired information; researching, locating, and providing information\r\nResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions\r\nFulfill requests by clarifying desired information; completing transactions; forwarding requests\r\nEnsure escalation situations are managed and corrected quickly and professionally\r\nDrive customer satisfaction through service excellence\r\nWork with other engineers, account managers and developers\r\nProvide and contribute information such as fault triage and training materials\r\nAttend and complete all required training and certification exams\r\nLearn to be proficient in service and repair of all systems (current, new, and updates)\r\nRequirements Knowledge of x86 architecture\r\nKnowledge of server management tools: IPMI and command line tools\r\nKnowledge of OS - Linux or Windows\r\nKnowledge of server logs and OS logs\r\nKnowledge of Network architecture\r\nMeeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)\r\nHands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable\r\nExperience in talking with customers to defuse situations\r\nCore Competencies Proficient in providing technical support for hardware and software issues, with a strong focus on customer satisfaction and problem resolution. Experienced in server management, network architecture, and working collaboratively with cross-functional teams.\r\nHighest-signal resume keywords Technical Support\r\nServer Management\r\nLinux or Windows OS Knowledge\r\nCustomer Communication\r\nSLA and KPI Management\r\nHard Skills X86 Architecture\r\nServer Management Tools\r\nIPMI\r\nCommand Line Tools\r\nServer Logs\r\nOS Logs\r\nNetwork Architecture\r\nHands-on Server Experience\r\nSoft Skills Customer Service\r\nProblem Solving\r\nCommunication\r\nFlexibility\r\nCertifications & Qualifications Training and Certification Exams\r\nIndustry Keywords Service Level Agreements\r\nKey Performance Indicators\r\nJ-18808-Ljbffr","company":"Jobtailor","rawCompany":"jobtailor","city":"Memphis","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:45:59.807Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Associate","description":"Provide technical support over phone and/or web to customers on hardware and software issues\r\nAbility to work flexible hours and/or flexible shifts including weekends and holidays if needed\r\nDetermine requirements and/or root cause of technical issues by working with customers\r\nAnswer inquiries by clarifying desired information; researching, locating, and providing information\r\nResolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions\r\nFulfill requests by clarifying desired information; completing transactions; forwarding requests\r\nEnsure escalation situations are managed and corrected quickly and professionally\r\nDrive customer satisfaction through service excellence\r\nWork with other engineers, account managers and developers\r\nProvide and contribute information such as fault triage and training materials\r\nAttend and complete all required training and certification exams\r\nLearn to be proficient in service and repair of all systems (current, new, and updates)\r\nRequirements Knowledge of x86 architecture\r\nKnowledge of server management tools: IPMI and command line tools\r\nKnowledge of OS - Linux or Windows\r\nKnowledge of server logs and OS logs\r\nKnowledge of Network architecture\r\nMeeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)\r\nHands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable\r\nExperience in talking with customers to defuse situations\r\nCore Competencies Proficient in providing technical support for hardware and software issues, with a strong focus on customer satisfaction and problem resolution. Experienced in server management, network architecture, and working collaboratively with cross-functional teams.\r\nHighest-signal resume keywords Technical Support\r\nServer Management\r\nLinux or Windows OS Knowledge\r\nCustomer Communication\r\nSLA and KPI Management\r\nHard Skills X86 Architecture\r\nServer Management Tools\r\nIPMI\r\nCommand Line Tools\r\nServer Logs\r\nOS Logs\r\nNetwork Architecture\r\nHands-on Server Experience\r\nSoft Skills Customer Service\r\nProblem Solving\r\nCommunication\r\nFlexibility\r\nCertifications & Qualifications Training and Certification Exams\r\nIndustry Keywords Service Level Agreements\r\nKey Performance Indicators\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:45:59.807Z","dateModified":"2026-08-08T01:45:59.807Z","hiringOrganization":{"@type":"Organization","name":"Jobtailor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Memphis","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4056fcd51154ee69e95d13b8"},"url":"https://jobsearcher.com/jobs/4056fcd51154ee69e95d13b8"}}