{"schemaVersion":"jobsearcher.job.v1","id":"4040b63bf470a061df2f4970","url":"https://jobsearcher.com/jobs/4040b63bf470a061df2f4970","canonicalUrl":"https://jobsearcher.com/jobs/4040b63bf470a061df2f4970","title":"Program Supervisor","description":"Job Title: Program Supervisor\nFLSA Status: Full Time - Exempt\nReports to: Assistant Shelter Director\nSchedule: FT/E\nSupervises: Shift Supervisors and Program Assistants\nClosing Date: 9/3/2024\nRate of Pay: $57,720/year - $59,800/year\nBenefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:\nHealth, vision, dental, life as well as voluntary life and disability insurance\nSick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)\nVacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)\nOne floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)\nPension Plan (after one year of continuous service)\nVoluntary Tax-Deferred Annuity Plan (403(b)plan)\n\nPosition Description: The Program Manager is to provide direct oversight of the program staff and non-congregate facilities located in the Denver Metro Area. This space is for people experiencing homelessness who are looking for congregate and non-congregate shelter living. The primary responsibility of this position is to provide leadership and supervision to the program staff, volunteers, and clients during program operation: this includes training, safety, policies and procedures, and scheduling. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This position will work closely with Non-Congregate Shelter Director to develop shelter programming that follow best practices in trauma-informed care and other client-centered approaches. This individual may work morning, evening, overnight or weekend shifts.\n\nScope of Position/Essential Functions:\nManage and lead staff to create a positive environment for staff and guests.\nLead and manage teams: hire, train, cross-train and develop program staff for non-congregate shelter.\nManages HR related issues including hiring, staff discipline and conflict resolution in a timely manner.\nTrain staff to be proficient in responding to both simple and complex situations while using trauma informed care and appropriate crisis intervention strategies.\nEnsure staff complete all required onboarding trainings.\nEnsure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings.\nOversees staff schedules while ensuring appropriate staffing levels and low overtime utilization.\nResponsible for site Protecting the Mission training and compliance, where appropriate.\n\nMaintain safe, stable, supportive community environments that allows guests to focus on their recovery, health, and future housing stabilization.\nProvide support and insight into improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. to Director to align program and case management functions to empower residents to end their homelessness.\nEnsure staff understand and follow the expectations provided in the Staff Handbook and Community Policies; facilitate and enforce the Community Policies, being firm yet reasonable.\nOptimize the alignment of center, logistical, and case management processes and procedures to provide an effective end-to-end path for guests from center to housing.\nEnsure shelter occupancy is maximized, through appropriate scheduling and recognition of vacancies.\nDevelop, maintain, monitor, evaluate and enforce policies, procedures, and rules.\nMediate and resolve client complaints to ensure appropriate outcomes and consistency.\nIdentify and address health and safety hazards and routine maintenance concerns with staff; ensures the safety and cleanliness of the shelter, including the coordination of building maintenance, repairs, and cleaning with the hotel management.\nEnsure compliance standards are met by staff and facilities related to emergency response, safety, etc.\nConduct facility tours for potential donors and volunteers; coordinate events and activities; oversee and ensure support for volunteers.\nEnsure tracking, ordering, and maintain fair distribution of need items, supplies and donations.\n\nProvide Program Output, Outcome, and budget Reporting.\nEnsure high level of data quality in HMIS and other reporting formats.\nProvide reporting for tracking success, identify gaps for improvement and make recommendations to the Lead Program Manager. Implement these changes on a program level.\nMonitor budgets, ensuring that resources are used effectively and efficiently.\nComplete timely monthly and annual reports for Director as requested.\n\nManage Supportive Services Programming\nEnsure collaboration with shelter and supportive services teams internal and external to The Salvation Army. Goal of coordination is to provide a seamless, supportive continuum of care for clients that results to an end to their homelessness.\nEliminate unnecessary barriers and streamline processes.\nSupport staff in resolving client issues, approve exceptions and help find unique solutions to difficult situations.\n\nFacilitate Network with Community Resources and Partners\nInitiate and coordinate networking relationships with appropriate community and government agencies.\nEncourages and developed coordinated access/connection for residents with necessary community services.\nCreate opportunities and space for the provision of services and trainings by community partners.\nParticipate in community meetings and collaborations as a representative of The Salvation Army, as assigned by the Division Social Services staff.\n\nEducation and Work Experience:\nHigh School Diploma/GED required\nBachelor’s degree or higher preferred.\nAt least 2 years of experience working with vulnerable populations, as demonstrated through education or work experience, required.\nCustomer services experience; effective communication and people skills\nExperience with trauma informed care and crisis management techniques, preferred\nKnowledge, Skills and Abilities Required:\nMust have experience supervising staff and working with homeless, other poor, and culturally diverse populations.\nMust have current certification in first aid /CPR skills or obtain them within six months of hire.\nMust have crisis intervention and non-violent mediation skills, show respect for other employees, associates and clients, and the goals and objectives of The Salvation Army.\n\nEducation\nPreferred\nGED or better\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)","company":"Salvation Army Intermountain Div","rawCompany":"salvation army intermountain div","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:44:53.723Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"},{"code":"624221","title":"Temporary Shelters","slug":"temporary-shelters"},{"code":"925110","title":"Administration of Housing Programs","slug":"administration-of-housing-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Supervisor","description":"Job Title: Program Supervisor\nFLSA Status: Full Time - Exempt\nReports to: Assistant Shelter Director\nSchedule: FT/E\nSupervises: Shift Supervisors and Program Assistants\nClosing Date: 9/3/2024\nRate of Pay: $57,720/year - $59,800/year\nBenefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:\nHealth, vision, dental, life as well as voluntary life and disability insurance\nSick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)\nVacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)\nOne floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)\nPension Plan (after one year of continuous service)\nVoluntary Tax-Deferred Annuity Plan (403(b)plan)\n\nPosition Description: The Program Manager is to provide direct oversight of the program staff and non-congregate facilities located in the Denver Metro Area. This space is for people experiencing homelessness who are looking for congregate and non-congregate shelter living. The primary responsibility of this position is to provide leadership and supervision to the program staff, volunteers, and clients during program operation: this includes training, safety, policies and procedures, and scheduling. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This position will work closely with Non-Congregate Shelter Director to develop shelter programming that follow best practices in trauma-informed care and other client-centered approaches. This individual may work morning, evening, overnight or weekend shifts.\n\nScope of Position/Essential Functions:\nManage and lead staff to create a positive environment for staff and guests.\nLead and manage teams: hire, train, cross-train and develop program staff for non-congregate shelter.\nManages HR related issues including hiring, staff discipline and conflict resolution in a timely manner.\nTrain staff to be proficient in responding to both simple and complex situations while using trauma informed care and appropriate crisis intervention strategies.\nEnsure staff complete all required onboarding trainings.\nEnsure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings.\nOversees staff schedules while ensuring appropriate staffing levels and low overtime utilization.\nResponsible for site Protecting the Mission training and compliance, where appropriate.\n\nMaintain safe, stable, supportive community environments that allows guests to focus on their recovery, health, and future housing stabilization.\nProvide support and insight into improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. to Director to align program and case management functions to empower residents to end their homelessness.\nEnsure staff understand and follow the expectations provided in the Staff Handbook and Community Policies; facilitate and enforce the Community Policies, being firm yet reasonable.\nOptimize the alignment of center, logistical, and case management processes and procedures to provide an effective end-to-end path for guests from center to housing.\nEnsure shelter occupancy is maximized, through appropriate scheduling and recognition of vacancies.\nDevelop, maintain, monitor, evaluate and enforce policies, procedures, and rules.\nMediate and resolve client complaints to ensure appropriate outcomes and consistency.\nIdentify and address health and safety hazards and routine maintenance concerns with staff; ensures the safety and cleanliness of the shelter, including the coordination of building maintenance, repairs, and cleaning with the hotel management.\nEnsure compliance standards are met by staff and facilities related to emergency response, safety, etc.\nConduct facility tours for potential donors and volunteers; coordinate events and activities; oversee and ensure support for volunteers.\nEnsure tracking, ordering, and maintain fair distribution of need items, supplies and donations.\n\nProvide Program Output, Outcome, and budget Reporting.\nEnsure high level of data quality in HMIS and other reporting formats.\nProvide reporting for tracking success, identify gaps for improvement and make recommendations to the Lead Program Manager. Implement these changes on a program level.\nMonitor budgets, ensuring that resources are used effectively and efficiently.\nComplete timely monthly and annual reports for Director as requested.\n\nManage Supportive Services Programming\nEnsure collaboration with shelter and supportive services teams internal and external to The Salvation Army. Goal of coordination is to provide a seamless, supportive continuum of care for clients that results to an end to their homelessness.\nEliminate unnecessary barriers and streamline processes.\nSupport staff in resolving client issues, approve exceptions and help find unique solutions to difficult situations.\n\nFacilitate Network with Community Resources and Partners\nInitiate and coordinate networking relationships with appropriate community and government agencies.\nEncourages and developed coordinated access/connection for residents with necessary community services.\nCreate opportunities and space for the provision of services and trainings by community partners.\nParticipate in community meetings and collaborations as a representative of The Salvation Army, as assigned by the Division Social Services staff.\n\nEducation and Work Experience:\nHigh School Diploma/GED required\nBachelor’s degree or higher preferred.\nAt least 2 years of experience working with vulnerable populations, as demonstrated through education or work experience, required.\nCustomer services experience; effective communication and people skills\nExperience with trauma informed care and crisis management techniques, preferred\nKnowledge, Skills and Abilities Required:\nMust have experience supervising staff and working with homeless, other poor, and culturally diverse populations.\nMust have current certification in first aid /CPR skills or obtain them within six months of hire.\nMust have crisis intervention and non-violent mediation skills, show respect for other employees, associates and clients, and the goals and objectives of The Salvation Army.\n\nEducation\nPreferred\nGED or better\nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities\nThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)","datePosted":"2026-04-12T20:44:53.723Z","dateModified":"2026-04-12T20:44:53.723Z","hiringOrganization":{"@type":"Organization","name":"Salvation Army Intermountain Div","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"4040b63bf470a061df2f4970"},"url":"https://jobsearcher.com/jobs/4040b63bf470a061df2f4970"}}