DPS Customer Care Representative

Summary/ObjectivesThe Digital Production Services (DPS) Customer Care Representative will be the liaison between sales and operations. Their major responsibility is assisting DPS Sales Representatives to help drive sales volume and have direct communication with the customer. The DPS Customer Care Representative will: receive and track all incoming jobs; verify the correct information is given to operations; identify new and work with existing outside vendors to provide the highest quality print at the best prices; quote outsourced work, and work directly with customers on getting jobs into the system and to completion.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Liaison between sales and vendors.Order entry processing of jobs from portals and clients.Quote outsourced jobs.Work with third party vendors.Ensure correct information is completed on paperwork.Work with customers, both internal and external, to translate what they want to the DPS Operations Manager.Answer incoming phone calls and emails in a timely and professional manner.Provide great customer service via phone, email, and in-person to internal and external customers. Work EnvironmentThis job operates in a professional office environment, as well as a warehouse. This role routinely uses standard office equipment such as computers, file cabinets, photocopiers, etc.Physical DemandsLight lifting – up to 25 lbs.Position Type/Expected Hours of WorkFull time position; Monday through Friday; 7am-4pm.Occasional weekend or evening work may be required.TravelLocal travel may be required to meet client needs.Required Education And ExperienceHigh school diplomaSome college educationPreferred Education And ExperiencePrevious customer service or print experience helpfulAAP/EEO StatementRJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Other DutiesPlease note that the job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.