Manager, Desktop Services

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.Work Shift (if Applicable)Shift 1 (United States of America)Job DescriptionAt Vitalant, our lifesaving mission depends on reliable, secure technology that empowers our teams to serve donors, hospitals, and patients every day. We are hiring a Manager, Desktop Services to lead the strategy and delivery of enterprise-wide desktop support across Vitalant, its affiliates, and business units.This leader will shape and execute a forward-thinking desktop services strategy—driving discovery, development, implementation, and ongoing support of desktop technologies that keep our organization running smoothly. The role oversees a geographically dispersed team of desktop support technicians, ensuring world-class service through strong leadership, talent development, and operational excellence.With deep expertise in desktop technologies, architectures, and emerging trends, this individual will collaborate cross-functionally, lead desktop-related initiatives, and deliver secure, high-quality technology solutions that enable our workforce to stay focused on what matters most—saving and improving lives.This position will work on-site at the Scottsdale, AZ National Office 5 days/ week. Salary Range: 95,000 - 130,000 Per YearOur comprehensive total rewards support you, your family, and your future with: Medical, dental, and vision insurance 401K + 5% company match Tuition assistance up to $5k per year Free basic life and AD&D insurance Free short-and-long-term disability insurance Paid time off Employee Resource Groups Recognition and perks As The Manager, Desktop Services, You'll Get ToLead, mentor, and develop a geographically dispersed team of desktop support technicians, ensuring high performance, accountability, and exceptional customer service.Oversee hiring, training, performance management, and resolution of personnel matters.Drive adherence to Desktop Services best practices and ITIL standards, promoting a culture of reliability, responsiveness, and continuous improvement.Develop and execute the desktop services strategy in alignment with IT and organizational priorities, ensuring team understanding and engagement.Lead proof of concepts for new hardware and software solutions, recommending improvements that enhance operational efficiency and donor experience.Establish and leverage KPIs and service metrics to guide reporting, decision-making, and long-term performance improvements.Identify recurring issues, escalate trends, and partner in change management (including CAB participation) to ensure sustainable solutions.Collaborate cross-functionally with Architecture, Infrastructure, Information Security, and other IT teams to deliver a secure, high-quality desktop environment.Partner with end users to understand needs and ensure technology solutions effectively support business operations.Stay current on blood banking regulations and industry standards, implementing required changes as needed.Develop and manage departmental and capital budgets, supporting short- and long-range strategic planning.#ITCORPLocation: 9305 East Via de Ventura Scottsdale, AZ 85258Job CategoryInformation Technology (IT)Contact Information: careers@vitalant.orgIf you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.