{"schemaVersion":"jobsearcher.job.v1","id":"3ffb5489b56649ca36a8da3e","url":"https://jobsearcher.com/jobs/3ffb5489b56649ca36a8da3e","canonicalUrl":"https://jobsearcher.com/jobs/3ffb5489b56649ca36a8da3e","title":"Technical Writer","description":"Technical WriterAs members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We are looking for a skilled technical writer who is curious, collaborative, and energized by learning complex technologies while helping customers succeed. The ideal candidate creates high-quality technical content and builds strong partnerships across engineering, product, and support teams. They are committed to making technical information more accurate, consistent, and easier to use.\r\nWhat You'll Do\r\nDevelop technical documentation that is accurate, complete, and easy to use for enterprise hardware and software solutions, including installation, configuration, administration, maintenance, and upgrade procedures.\r\nPartner closely with engineering, product management, support, and UX teams to gather information, ensure technical accuracy, and create documentation that reflects product capabilities and customer needs.\r\nRefine and implement content standards and AI-enabled workflows that improve how technical information is created, reviewed, maintained, and delivered for customers, support teams, search systems, and AI assistants.\r\nCultivate a deep understanding of complex technologies, customer workflows, and emerging documentation practices through research, collaboration with subject matter experts, and continuous learning to ensure technical information remains accurate, relevant, and useful.\r\nLead documentation initiatives from planning through delivery, mentor writers and content contributors, and improve documentation quality, consistency, and team practices.\r\nWhat Skills You'll Need\r\nMinimum of 8 years of experience in technical writing, content strategy, knowledge management, information architecture, or a related field.\r\nDemonstrated success leading complex documentation, content strategy, or information architecture initiatives.\r\nExperience developing standards and processes that improve content quality, consistency, and support AI-assisted experiences.\r\nDemonstrated ability to influence technical stakeholders and drive improvements across teams.\r\nExpertise in technical communication, structured authoring, and content strategy.\r\nExperience creating and maintaining technical documentation for complex enterprise hardware and software solutions.\r\nStrong understanding of how to organize, structure, and maintain information so it is easy for customers, support teams, and AI systems to find and use.\r\nExperience using AI-assisted tools to create, review, validate, and manage technical information while maintaining accuracy and quality.\r\nAbility to assess documentation quality and identify opportunities to improve clarity, usability, and effectiveness.\r\nStrong leadership, collaboration, mentoring, and stakeholder influence skills, with the ability to lead complex documentation initiatives across multiple teams.\r\nStrong problem-solving skills, technical curiosity, and the ability to quickly learn new technologies.\r\nPreferred Experience\r\nEnterprise infrastructure technologies, including storage, networking, cloud, data management, or related platforms.\r\nHardware and software documentation supporting deployment, administration, troubleshooting, maintenance, and lifecycle management.\r\nStructured content strategy, content modeling, information architecture, taxonomy, or metadata management.\r\nSearch optimization, content discoverability, or AI-assisted content development.\r\nGitHub, docs-as-code workflows, source control systems, and lightweight markup languages such as AsciiDoc or Markdown.\r\nEducation\r\nBachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.","company":"NetApp","rawCompany":"netapp","city":"Durham","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:18:58.611Z","occupations":[{"code":"27-3042.00","title":"Technical Writers","slug":"technical-writers"},{"code":"27-3043.00","title":"Writers and Authors","slug":"writers-and-authors"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Writer","description":"Technical WriterAs members of NetApp's Information Engineering organization, we transform product knowledge into trusted enterprise assets that power customer experiences, AI assistants, search systems, support workflows, and future agentic experiences. We are looking for a skilled technical writer who is curious, collaborative, and energized by learning complex technologies while helping customers succeed. The ideal candidate creates high-quality technical content and builds strong partnerships across engineering, product, and support teams. They are committed to making technical information more accurate, consistent, and easier to use.\r\nWhat You'll Do\r\nDevelop technical documentation that is accurate, complete, and easy to use for enterprise hardware and software solutions, including installation, configuration, administration, maintenance, and upgrade procedures.\r\nPartner closely with engineering, product management, support, and UX teams to gather information, ensure technical accuracy, and create documentation that reflects product capabilities and customer needs.\r\nRefine and implement content standards and AI-enabled workflows that improve how technical information is created, reviewed, maintained, and delivered for customers, support teams, search systems, and AI assistants.\r\nCultivate a deep understanding of complex technologies, customer workflows, and emerging documentation practices through research, collaboration with subject matter experts, and continuous learning to ensure technical information remains accurate, relevant, and useful.\r\nLead documentation initiatives from planning through delivery, mentor writers and content contributors, and improve documentation quality, consistency, and team practices.\r\nWhat Skills You'll Need\r\nMinimum of 8 years of experience in technical writing, content strategy, knowledge management, information architecture, or a related field.\r\nDemonstrated success leading complex documentation, content strategy, or information architecture initiatives.\r\nExperience developing standards and processes that improve content quality, consistency, and support AI-assisted experiences.\r\nDemonstrated ability to influence technical stakeholders and drive improvements across teams.\r\nExpertise in technical communication, structured authoring, and content strategy.\r\nExperience creating and maintaining technical documentation for complex enterprise hardware and software solutions.\r\nStrong understanding of how to organize, structure, and maintain information so it is easy for customers, support teams, and AI systems to find and use.\r\nExperience using AI-assisted tools to create, review, validate, and manage technical information while maintaining accuracy and quality.\r\nAbility to assess documentation quality and identify opportunities to improve clarity, usability, and effectiveness.\r\nStrong leadership, collaboration, mentoring, and stakeholder influence skills, with the ability to lead complex documentation initiatives across multiple teams.\r\nStrong problem-solving skills, technical curiosity, and the ability to quickly learn new technologies.\r\nPreferred Experience\r\nEnterprise infrastructure technologies, including storage, networking, cloud, data management, or related platforms.\r\nHardware and software documentation supporting deployment, administration, troubleshooting, maintenance, and lifecycle management.\r\nStructured content strategy, content modeling, information architecture, taxonomy, or metadata management.\r\nSearch optimization, content discoverability, or AI-assisted content development.\r\nGitHub, docs-as-code workflows, source control systems, and lightweight markup languages such as AsciiDoc or Markdown.\r\nEducation\r\nBachelor's degree in Technical Communication, English, Computer Science, Information Science, Engineering, or a related field, or equivalent experience.","datePosted":"2026-08-08T01:18:58.611Z","dateModified":"2026-08-08T01:18:58.611Z","hiringOrganization":{"@type":"Organization","name":"NetApp","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3ffb5489b56649ca36a8da3e"},"url":"https://jobsearcher.com/jobs/3ffb5489b56649ca36a8da3e"}}