{"schemaVersion":"jobsearcher.job.v1","id":"3fc3d64657f05b23d9ee9f3e","url":"https://jobsearcher.com/jobs/3fc3d64657f05b23d9ee9f3e","canonicalUrl":"https://jobsearcher.com/jobs/3fc3d64657f05b23d9ee9f3e","title":"Player Experience Associate","description":"Entry Level Player Experience AssociateAbout Gains.comGains.com is a fast-growing U.S.-based gaming and entertainment platform built with a premium product mindset. We care deeply about trust, speed, and user experience, and we move quickly as a small, highly aligned team. This role sits at the center of how players experience Gains.The RoleThe Player Experience Associate is a frontline member of our Player Experience team and one of the first people a player talks to when they need help. You'll own the day-to-day queue: answering questions, resolving account and payment issues, and making sure every player walks away feeling taken care of.This is an early-career role. You don't need years of experience, but you do need strong judgment, clear writing, and real care for how people are treated. You'll learn our tools, our product, and the rules that come with a regulated money-handling business, and you'll be trusted with real responsibility quickly.You'll work alongside our senior Player Experience Associates and have direct visibility into what leadership is prioritizing and why.What You'll Be DoingRespond to player conversations in Intercom with speed, accuracy, and empathyResolve player issues end-to-end, escalating the ones that need a senior teammate and owning the ones that don'tHandle account-level requests, including verification and payment questions, with care and attention to detailSpot recurring issues and flag patterns to the team so we can fix root causesContribute player feedback that helps shape product and UX decisionsHelp keep our internal help docs and processes current as you learn themAbout YouStrong written communicator who can explain things clearly and kindlyCalm, professional, and empathetic under pressureDetail-oriented, especially when money or accounts are involvedComfortable with ambiguity and willing to ask when you're not sureCurious about why players behave the way they doDependable, with a track record of showing up and following throughMotivated by ownership and impact, not scripts or rigid processExperience0 to 2 years in a customer-facing role; support, hospitality, retail, or similar all countGaming, casino, sportsbook, or fintech exposure is a plus, not a requirementComfortable learning new tools and systems quicklyFlexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendancePerksCompetitive salaryMedical, Dental, and Vision insuranceNew MacBook computerRemote-first, flexible work hoursStock OptionsHigh ownership, low bureaucracyDirect access to leadershipReal impact on a fast-scaling product","company":"Gainscom","rawCompany":"gainscom","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-10-06T05:14:16.302Z","occupations":[{"code":"39-3019.00","title":"Gambling Service Workers, All Other","slug":"gambling-service-workers-all-other"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"39-3012.00","title":"Gambling and Sports Book Writers and Runners","slug":"gambling-and-sports-book-writers-and-runners"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"713210","title":"Casinos (except Casino Hotels)","slug":"casinos-except-casino-hotels"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Player Experience Associate","description":"Entry Level Player Experience AssociateAbout Gains.comGains.com is a fast-growing U.S.-based gaming and entertainment platform built with a premium product mindset. We care deeply about trust, speed, and user experience, and we move quickly as a small, highly aligned team. This role sits at the center of how players experience Gains.The RoleThe Player Experience Associate is a frontline member of our Player Experience team and one of the first people a player talks to when they need help. You'll own the day-to-day queue: answering questions, resolving account and payment issues, and making sure every player walks away feeling taken care of.This is an early-career role. You don't need years of experience, but you do need strong judgment, clear writing, and real care for how people are treated. You'll learn our tools, our product, and the rules that come with a regulated money-handling business, and you'll be trusted with real responsibility quickly.You'll work alongside our senior Player Experience Associates and have direct visibility into what leadership is prioritizing and why.What You'll Be DoingRespond to player conversations in Intercom with speed, accuracy, and empathyResolve player issues end-to-end, escalating the ones that need a senior teammate and owning the ones that don'tHandle account-level requests, including verification and payment questions, with care and attention to detailSpot recurring issues and flag patterns to the team so we can fix root causesContribute player feedback that helps shape product and UX decisionsHelp keep our internal help docs and processes current as you learn themAbout YouStrong written communicator who can explain things clearly and kindlyCalm, professional, and empathetic under pressureDetail-oriented, especially when money or accounts are involvedComfortable with ambiguity and willing to ask when you're not sureCurious about why players behave the way they doDependable, with a track record of showing up and following throughMotivated by ownership and impact, not scripts or rigid processExperience0 to 2 years in a customer-facing role; support, hospitality, retail, or similar all countGaming, casino, sportsbook, or fintech exposure is a plus, not a requirementComfortable learning new tools and systems quicklyFlexibility to work a dynamic schedule, including weekends and holidays, with a proven track record of reliable attendancePerksCompetitive salaryMedical, Dental, and Vision insuranceNew MacBook computerRemote-first, flexible work hoursStock OptionsHigh ownership, low bureaucracyDirect access to leadershipReal impact on a fast-scaling product","datePosted":"2026-10-06T05:14:16.302Z","dateModified":"2026-10-06T05:14:16.302Z","hiringOrganization":{"@type":"Organization","name":"Gainscom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3fc3d64657f05b23d9ee9f3e"},"url":"https://jobsearcher.com/jobs/3fc3d64657f05b23d9ee9f3e"}}