{"schemaVersion":"jobsearcher.job.v1","id":"3fc03bc9b8e34bf028e0028d","url":"https://jobsearcher.com/jobs/3fc03bc9b8e34bf028e0028d","canonicalUrl":"https://jobsearcher.com/jobs/3fc03bc9b8e34bf028e0028d","title":"Agent, CSC","description":"Core Activities\nSingle point of contact to all Syntax Customers\nAccept. Process, solve and respond to customer requests and incidents (per email, phone, Self Service)\nDocumentation of all incoming requests and incidents in a ticketing system (SNOW)\nTroubleshoot 1rst level Tasks:\nMicrosoft Windows, Microsoft Office, Active Directory, User Administration, Remote Support, SAP Printers, General client/PC support, backlog tickets, Print support, Local Network Support, Microsoft Teams, Mobile Device Management, Intune, VPN, SharePoint, Exchange, Citrix, SAP Account Administration, ServiceNow, Azure Virtual Desktop, Office 365.\nPrioritize and escalate according to the global incident management process, EX: Critical and HIGH incidents.\nDevelopment of new preventive concepts to avoid and solve various manage service desk issues, assist, and work with Co-Workers on knowledge gaps and handovers.\nMonitoring components and services with monitoring tools.\nCreate, manage, update, and utilize Work Instructions (WI), knowledge base entries, How-To work instructions and other document knowledge to resolve customer issues.\nEnsures excellent customer satisfaction is delivered on all tasks, ex: Calls, Tickets, Emails.\nFollow the global standard scripts for every call, ticket and email.\nMaintain the acceptable level of score for the monthly CSC Score Card.\nVarious duties are deemed by the Team Lead and Manager\nResolve the incidents that can be resolved at the service Desk Level\n\nPosition reports to: Service Desk Team Leader\nCooperates with: Quality specialist, Service Desk Team Leader, Service Desk Manager, Customer Service Des Management, Service Desk Co-Workers, Delivery Units.","company":"Syntax Systems","rawCompany":"syntax systems","city":"Durham","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-07-15T10:11:25.107Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Agent, CSC","description":"Core Activities\nSingle point of contact to all Syntax Customers\nAccept. Process, solve and respond to customer requests and incidents (per email, phone, Self Service)\nDocumentation of all incoming requests and incidents in a ticketing system (SNOW)\nTroubleshoot 1rst level Tasks:\nMicrosoft Windows, Microsoft Office, Active Directory, User Administration, Remote Support, SAP Printers, General client/PC support, backlog tickets, Print support, Local Network Support, Microsoft Teams, Mobile Device Management, Intune, VPN, SharePoint, Exchange, Citrix, SAP Account Administration, ServiceNow, Azure Virtual Desktop, Office 365.\nPrioritize and escalate according to the global incident management process, EX: Critical and HIGH incidents.\nDevelopment of new preventive concepts to avoid and solve various manage service desk issues, assist, and work with Co-Workers on knowledge gaps and handovers.\nMonitoring components and services with monitoring tools.\nCreate, manage, update, and utilize Work Instructions (WI), knowledge base entries, How-To work instructions and other document knowledge to resolve customer issues.\nEnsures excellent customer satisfaction is delivered on all tasks, ex: Calls, Tickets, Emails.\nFollow the global standard scripts for every call, ticket and email.\nMaintain the acceptable level of score for the monthly CSC Score Card.\nVarious duties are deemed by the Team Lead and Manager\nResolve the incidents that can be resolved at the service Desk Level\n\nPosition reports to: Service Desk Team Leader\nCooperates with: Quality specialist, Service Desk Team Leader, Service Desk Manager, Customer Service Des Management, Service Desk Co-Workers, Delivery Units.","datePosted":"2026-07-15T10:11:25.107Z","dateModified":"2026-07-15T10:11:25.107Z","hiringOrganization":{"@type":"Organization","name":"Syntax Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3fc03bc9b8e34bf028e0028d"},"url":"https://jobsearcher.com/jobs/3fc03bc9b8e34bf028e0028d"}}