Senior Sales Operations Manager
About Tantalus Systems (TSX: GRID)Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at http://www.tantalus.com/.Come join us if you're interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).This position offers a competitive salary plus variable compensation based on performance targets and business objectives. Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.Opportunity:Tantalus Systems is seeking a Senior Sales Operations Manager to own and operate the end-to-end sales operations engine. This role is accountable for driving data integrity, pipeline discipline, and operational rigor across the Sales organization, with a direct impact on forecasting accuracy, sales velocity, and revenue performance.You will serve as the system owner for Salesforce and Altify, ensuring consistent adoption, high-quality data, and actionable insights that enable confident decision‐making at both the leadership and Board level.This role requires a hands‐on operator who can enforce standards, challenge assumptions, and drive accountability across the Sales organization, while also building scalable processes and analytics frameworks to support growth.Location of Position:This is a hybrid position based in our Raleigh, NC office. A remote position may be considered for the right candidate.Responsibilities:Sales Operations OwnershipOwn the end‐to‐end sales operations function, including CRM governance, pipeline management, forecasting, and reportingEstablish and enforce standards for data quality, pipeline hygiene, and sales process adherence across all sales motionsServe as the single point of accountability for sales data accuracy, system integrity, and reporting consistencyDrive operational rigor and discipline across the Sales organization in partnership with Sales leadershipSalesforce.com & Altify System LeadershipServe as system owner for Salesforce, including configuration, reporting, dashboards, and ongoing optimizationTranslate sales processes into scalable system workflows, automation, and toolsDrive adoption and effective use of Altify to support deal qualification, account planning, and opportunity strategyPartner with internal teams to manage integrations across the commercial tech stackForecasting & Pipeline ManagementLead structured pipeline reviews and forecasting cadences with Sales leadershipEnsure pipeline data accurately reflects deal health, stage progression, and probabilityIdentify risks, gaps, and inconsistencies and drive follow‐through to resolutionBuild and continuously improve forecasting models, methodologies, and accuracy across reporting cyclesEstablish pipeline coverage expectations and territory‐level visibilitySales Performance & AnalyticsDefine, build, and maintain dashboards and reporting that provide clear visibility into performance and trendsEstablish and manage KPI frameworks across Sales, Business Development, and Channel teamsTrack and analyze key metrics including pipeline coverage, conversion rates, sales cycle length, win rates, and retentionIdentify opportunities to improve sales velocity, productivity, and operational efficiencyProcess Governance & EnablementDefine and maintain sales process standards, including stage definitions, exit criteria, and required data inputsEnforce adherence to processes and escalate gaps or non‐compliance with Sales leadershipSupport onboarding and ongoing training of Sales team members on systems, tools, and expectationsPartner with Sales, Marketing, and Finance to standardise lead management, qualification, and reporting workflowsStrategic & Cross‐Functional ImpactPartner with Sales leadership, Finance, and Executive Team on territory planning, target setting, and compensation planning inputsDeliver executive‐level reporting and insights to support strategic decision‐making and Board‐level discussionsSupport go‐to‐market strategy through data‐driven insights and operational recommendationsContribute to building a scalable, predictable revenue operating modelWhat you bring:8–10+ years of experience in Sales Operations, Revenue Operations, or Commercial AnalyticsDeep expertise in Salesforce (configuration, reporting, dashboards, data governance, and process design)Strong experience with Altify or similar enterprise sales methodologiesProven track record of improving forecasting accuracy and enforcing pipeline disciplineExperience building KPI frameworks and analytics models across multiple sales motionsStrong analytical capability with the ability to translate data into clear, actionable insightsExperience supporting B2B enterprise sales teams, ideally in a technology environmentProficiency with Excel and business intelligence tools (e.g., Tableau, Power BI)Demonstrated ability to influence and hold senior stakeholders accountableWhat We're Looking For:A systems‐oriented operator who brings structure, rigor, and consistency to sales executionHigh ownership mindset with the confidence to enforce standards and challenge Sales leaders when neededStrong balance of technical depth and business acumenAbility to operate at both a tactical and strategic levelReliable, precise, and execution‐focused with a bias for actionWhy This Role Matters:This role is critical to building a scalable and predictable revenue engine at Tantalus. Success will be measured by improved forecasting accuracy, stronger pipeline discipline, increased sales velocity, and the establishment of a high‐integrity sales operating system that enables growth.Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.#J-18808-Ljbffr