{"schemaVersion":"jobsearcher.job.v1","id":"3fb019e36aecec30914dfdcc","url":"https://jobsearcher.com/jobs/3fb019e36aecec30914dfdcc","canonicalUrl":"https://jobsearcher.com/jobs/3fb019e36aecec30914dfdcc","title":"IT Support Associate I","description":"Overview\nIn this role you will provide technical assistance and day-to-day IT support to end-users, while maintaining digital infrastructure. You will work with the IT and engineering teams to ensure secure, reliable systems and smooth onboarding/offboarding processes. You’ll handle hardware, software, and network issues, implement SOPs, and help keep documentation up to date. This position offers hands-on work with enterprise tech in a collaborative office setting, contributing to stable operations and user satisfaction.\n\nCompensation / BenefitsMedical, dental, and vision insurance (US-based)401(k) with company contributionPaid holidaysPaid time off (PTO) accrualPaid volunteer timePaid sick leave per law\nResponsibilitiesInstall, configure, and maintain desktops, enterprise network gear, and peripheralsBuild out systems following SOPs and maintain documentationProvide first-level technical support for hardware, software, and network issuesRoutinely test and monitor system performance for security and reliabilityAssist with onboarding/offboarding by managing user accounts and permissionsTroubleshoot OS, applications, and connectivity issuesCollaborate with IT/engineering on system upgrades and security patches\nKey requirementsProven ability to troubleshoot hardware, software, and network issuesWindows and macOS operating systemsDesktop and laptop hardwareNetwork connectivity and basic troubleshootingSoftware installation and configurationActive Directory and user account managementImaging and patching systemsTicketing systems (ServiceNow, Jira)Remote support toolsMobile device managementStrong communication and customer service skillsAbility to work independently and in a teamAnalytical thinking and problem-solvingStrong communicationCustomer focusTeam collaborationWindows and macOSDesktop and laptop hardwareActive Directory","company":"Denali Advanced Integration","rawCompany":"denali advanced integration","city":"Seattle","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-09-15T04:56:47.322Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Associate I","description":"Overview\nIn this role you will provide technical assistance and day-to-day IT support to end-users, while maintaining digital infrastructure. You will work with the IT and engineering teams to ensure secure, reliable systems and smooth onboarding/offboarding processes. You’ll handle hardware, software, and network issues, implement SOPs, and help keep documentation up to date. This position offers hands-on work with enterprise tech in a collaborative office setting, contributing to stable operations and user satisfaction.\n\nCompensation / BenefitsMedical, dental, and vision insurance (US-based)401(k) with company contributionPaid holidaysPaid time off (PTO) accrualPaid volunteer timePaid sick leave per law\nResponsibilitiesInstall, configure, and maintain desktops, enterprise network gear, and peripheralsBuild out systems following SOPs and maintain documentationProvide first-level technical support for hardware, software, and network issuesRoutinely test and monitor system performance for security and reliabilityAssist with onboarding/offboarding by managing user accounts and permissionsTroubleshoot OS, applications, and connectivity issuesCollaborate with IT/engineering on system upgrades and security patches\nKey requirementsProven ability to troubleshoot hardware, software, and network issuesWindows and macOS operating systemsDesktop and laptop hardwareNetwork connectivity and basic troubleshootingSoftware installation and configurationActive Directory and user account managementImaging and patching systemsTicketing systems (ServiceNow, Jira)Remote support toolsMobile device managementStrong communication and customer service skillsAbility to work independently and in a teamAnalytical thinking and problem-solvingStrong communicationCustomer focusTeam collaborationWindows and macOSDesktop and laptop hardwareActive Directory","datePosted":"2026-09-15T04:56:47.322Z","dateModified":"2026-09-15T04:56:47.322Z","hiringOrganization":{"@type":"Organization","name":"Denali Advanced Integration","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Seattle","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3fb019e36aecec30914dfdcc"},"url":"https://jobsearcher.com/jobs/3fb019e36aecec30914dfdcc"}}