Counter Staff / Cashier

Position Description A counter staff member/cashier is responsible for offering exceptional customer service, generating sales, housekeeping, merchandising, signing, pricing, POS/cash register operation, and loss prevention in adherence to all company standards. Major Areas of Responsibility Ensure that each customer receives outstanding customer service by proving a positive experience via a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service Maintaining an awareness of all product information, merchandise promotions, sample merchandise and advertisements Anticipate store environment by constantly evaluating environment and customers for cues Oversee and execute the overall cleanliness and orderly operation of work station Follow all operational policies and procedures, including those for cash handling and security to ensure the safety of all staff members during each shift Follow health, safety and sanitation guidelines for all products Job Tasks Communicate in a friendly and personable manner with customers Take customer orders Take money in the form of cash, credit card, debit card, and gift cards Ask for one or two forms of ID to confirm identity Dispense correct change Issue receipts, refunds, and credits Count money in cash drawers at the beginning and end of every shift to ensure that amounts are correct and that there is adequate change Serve prepared items such as cakes, pastries, muffins, scones, cookies, etc Communicate customer request to manager/owners Maintain clean and sanitized work area, utensils, and equipment Bus, clean, and receive and process customer payments on the point of sales system Describe food and drink menu items and offerings to customers or suggest products that might appeal to them Resolve customer complaints Order, receive, stock supplies or retail products Tidy and stock customer service stations with paper products or beverage preparation items Wrap, label, box or date items for sale Set up or restock product displays Show flexibility in terms of your schedule to ensure the smooth and efficient operation of the bakery as directed by the manager or supervisor Maintain regular attendance and punctuality Required Knowledge, Skills, and Abilities Ability to remain calm in a busy and high-stress service environment Excellent personal skills and customer relations Honesty and integrity, especially with regard to cash handling Ability to work as a team Ability to execute multiple orders at one time while maintaining consistency and high standards Food Handler’s Certification required, which can be obtained within the first 30 days of employment Experience working as a counter staff/cashier a plus Ability to communicate in and understand English Physical Requirements Constant standing/walking Occasional stooping, kneeling or crawling Occasional pushing, pulling, lifting or carrying up to 40 lbs Occasional ascending or descending ladders, stairs, ramps Constant computer/POS Register and bar equipment usage Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine Constant reaching, turning, and performing precision work around POS station Constant receiving detailed information through oral communication Constant talking, expressing or exchanging ideas by means of the spoken word Frequent distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors Constant clarity of vision at near and/or far distances Work Environment Loud busy work environment with temperature changes Frequent contact with hot plates, pots, pans and sharp equipment (knives) that may burn, scald, or cut if carried or used improperly Schedule Part time work, must be available to work weekends and holidays