Customer Service Representative

Company Description For over 70 years, AnSer has been a trusted provider of 24/7 live answering services, offering award-winning, US-based professional call center solutions. With 18 offices across 10 states, our dedicated agents deliver exceptional customer care tailored to client needs, including technical support, appointment scheduling, and virtual receptionist services. AnSer prides itself on helping businesses grow, improving employee work-life balance, and providing industry-specific support. Our team has been recognized by top industry associations and continues to uphold excellence in customer service and client satisfaction. Role Description The Customer Service Representative will respond to customer inquiries, resolve issues, and provide exceptional support to ensure customer satisfaction. Responsibilities include answering calls professionally, delivering detailed and personalized information, and representing client businesses with care and accuracy. This is a full-time, on-site role located in Eugene, OR, where you will work collaboratively to meet service goals while maintaining quality standards. Qualifications Proficiency in Customer Service and Customer SupportStrong focus on Customer Experience, Customer Satisfaction, and problem-solvingEffective verbal and written communication skillsAbility to handle multiple tasks in a fast-paced environmentFamiliarity with technology and phone systems is a plusPrior experience in call center or customer-facing roles is preferred25 wpm typing speed is requiredmust pass a background check and drug screening