{"schemaVersion":"jobsearcher.job.v1","id":"3f68987e38c3a02e4f56f7e6","url":"https://jobsearcher.com/jobs/3f68987e38c3a02e4f56f7e6","canonicalUrl":"https://jobsearcher.com/jobs/3f68987e38c3a02e4f56f7e6","title":"Associate Application Support Analyst","description":"Position Title\r\nAssociate Application Support Analyst\r\nWork Location\r\nBoulder CO 80301\r\nAssignment Duration\r\n1 year, potential to extend\r\nWork Schedule\r\nMon-Fri 9:00 to 5:00 PM\r\nWork Arrangement\r\nOnsite (5 days a week)\r\nTOP 3 MUST HAVE SKILLS\r\nPC support and Mobile support\r\nMicrosoft 365 support\r\nExperience in Bio Pharma environment *Does not need much lab experience, will mainly focus on end user and desk support, but at least 3 years' experience\r\nPosition Summary\r\nProvide desk-side and subject matter expert support for IT-related services for employees in an office, clinical & research laboratory setting.\r\nKey Responsibilities\r\nProvide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting\r\nSupport and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures\r\nRecommend and test cost effective technical system improvements\r\nDrive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager\r\nProactively create corrective and mitigating steps to reduce future incidents and ticket volume\r\nUse an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)\r\nManage Exchange Online including mailboxes, distribution groups, calendars\r\nCollaborate with internal departments to improve/create processes\r\nWork with internal departments and external vendors to implement new applications, services to end uses\r\nParticipate in projects and act as a Subject Matter Expert for key technologies\r\nContribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues\r\nAssist users with activating and troubleshooting company-owned mobile devices\r\nWork directly with IT support teams for mission critical issues and adhere to department escalation policy\r\nOperate desktop imaging solution, application packaging, and configuration settings\r\nResponsible for supporting audio and visual equipment for conference rooms and educating employees in its use\r\nIdentify, evaluate, promote, and implement customer support best practices\r\nCarrying a company issued mobile phone is required\r\nIn partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment\r\nAssist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts\r\nProvide training and mentorship to new IT Helpdesk Technicians\r\nDecommission hardware\r\nConfigure and troubleshoot network printers\r\nAble to make some material decisions without consulting manager\r\nParticipate in weekend on-call rotation on an as needed basis\r\nualification & Experience:Q\r\nEducation Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.\r\nExperience Level: 3+ years of relevant experience\r\nPreferred Experience/Skills:\r\nExperience working in the pharmaceutical industry and regulated environments\r\nAbility to handle multiple tasks in a fast-paced environment with strong attention to detail\r\nExpert knowledge of Microsoft Operating systems\r\nStrong experience working with local Active Directory and Azure\r\nAbility to present formal and informal training and assistance to end users\r\nApple iOS Systems\r\nWorking knowledge of the administration of Microsoft Office 365 application suite\r\nAbility to find creative and \"out-of-the-box\" solutions to incidents and requests\r\nAbility to provide clear and logical thought processes to identify root causes of incidents\r\nExpert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components\r\nExperience working with enterprise Anti-Virus technologies such as Trellix\r\nAble to work with people to establish goals, objectives, and change management plans\r\nExperience in installing and configuring Windows based applications using a software distribution tool\r\nExperience in working with enterprise Mobile Device Management technologies\r\nWorking knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches\r\nAbility to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards\r\nDemonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals\r\nDesire to learn new technologies\r\nOutstanding customer service provider\r\nExceptional interpersonal skills for written, and face to face communications\r\nAdvanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting\r\nDemonstrated project management skills\r\nAutomox, SmartDeploy and FreshService experience a plus\r\nJ-18808-Ljbffr","company":"Spectraforce Technologies","rawCompany":"spectraforce technologies","city":"Boulder","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:39:24.625Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Application Support Analyst","description":"Position Title\r\nAssociate Application Support Analyst\r\nWork Location\r\nBoulder CO 80301\r\nAssignment Duration\r\n1 year, potential to extend\r\nWork Schedule\r\nMon-Fri 9:00 to 5:00 PM\r\nWork Arrangement\r\nOnsite (5 days a week)\r\nTOP 3 MUST HAVE SKILLS\r\nPC support and Mobile support\r\nMicrosoft 365 support\r\nExperience in Bio Pharma environment *Does not need much lab experience, will mainly focus on end user and desk support, but at least 3 years' experience\r\nPosition Summary\r\nProvide desk-side and subject matter expert support for IT-related services for employees in an office, clinical & research laboratory setting.\r\nKey Responsibilities\r\nProvide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting\r\nSupport and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures\r\nRecommend and test cost effective technical system improvements\r\nDrive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager\r\nProactively create corrective and mitigating steps to reduce future incidents and ticket volume\r\nUse an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)\r\nManage Exchange Online including mailboxes, distribution groups, calendars\r\nCollaborate with internal departments to improve/create processes\r\nWork with internal departments and external vendors to implement new applications, services to end uses\r\nParticipate in projects and act as a Subject Matter Expert for key technologies\r\nContribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues\r\nAssist users with activating and troubleshooting company-owned mobile devices\r\nWork directly with IT support teams for mission critical issues and adhere to department escalation policy\r\nOperate desktop imaging solution, application packaging, and configuration settings\r\nResponsible for supporting audio and visual equipment for conference rooms and educating employees in its use\r\nIdentify, evaluate, promote, and implement customer support best practices\r\nCarrying a company issued mobile phone is required\r\nIn partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment\r\nAssist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts\r\nProvide training and mentorship to new IT Helpdesk Technicians\r\nDecommission hardware\r\nConfigure and troubleshoot network printers\r\nAble to make some material decisions without consulting manager\r\nParticipate in weekend on-call rotation on an as needed basis\r\nualification & Experience:Q\r\nEducation Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.\r\nExperience Level: 3+ years of relevant experience\r\nPreferred Experience/Skills:\r\nExperience working in the pharmaceutical industry and regulated environments\r\nAbility to handle multiple tasks in a fast-paced environment with strong attention to detail\r\nExpert knowledge of Microsoft Operating systems\r\nStrong experience working with local Active Directory and Azure\r\nAbility to present formal and informal training and assistance to end users\r\nApple iOS Systems\r\nWorking knowledge of the administration of Microsoft Office 365 application suite\r\nAbility to find creative and \"out-of-the-box\" solutions to incidents and requests\r\nAbility to provide clear and logical thought processes to identify root causes of incidents\r\nExpert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components\r\nExperience working with enterprise Anti-Virus technologies such as Trellix\r\nAble to work with people to establish goals, objectives, and change management plans\r\nExperience in installing and configuring Windows based applications using a software distribution tool\r\nExperience in working with enterprise Mobile Device Management technologies\r\nWorking knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches\r\nAbility to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards\r\nDemonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals\r\nDesire to learn new technologies\r\nOutstanding customer service provider\r\nExceptional interpersonal skills for written, and face to face communications\r\nAdvanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting\r\nDemonstrated project management skills\r\nAutomox, SmartDeploy and FreshService experience a plus\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:39:24.625Z","dateModified":"2026-08-09T00:39:24.625Z","hiringOrganization":{"@type":"Organization","name":"Spectraforce Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boulder","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"3f68987e38c3a02e4f56f7e6"},"url":"https://jobsearcher.com/jobs/3f68987e38c3a02e4f56f7e6"}}